After reading MANY mixed reviews we still decided to stay at the Occidental for our friends bachelorette party. Upon arrival we realized that all dinner reservations that were made prior to arrival (due to large group) were not in the system and we had to wait 2 hours for the concierge to adjust. We were even booked for events that weren't happening the nights we were there (talk about poor communication amongst hotel employees),
Hotel Rooms/Housekeeping - Very outdated. When Housekeeping came to clean each day, they didn't even remove the dirty towels from the floor. We had to ASK them to do so and give us new towels!
One day a man knocked on the door with a bottle of our alcohol that we bought off premises and said "housekeeping took it bc it didn't fit in the fridge". But why would they take it from our room?!?! They literally returned an empty bottle to us when the bottle we had, had hardly been touched! After calling and speaking to management they told us a completely different story and had someone else bring us a sealed bottle back. THEY STOLE FROM OUR ROOM!
All-inclusive - food is just "ok". There is nothing open to get a drink, even a water or soda unless you go to the "disco" late night. Who wants to go to the club just to get a regular drink?
The only good things about this hotel are the beach and location, otherwise, I DO NOT RECOMMEND!
- Official Description (provided by the hotel):
- Located in Palm Beach, Aruba, this resort features all the ingredients for a unique vacation: a location right on the beach, turquoise waters, the fine white sands of the Caribbean, and warm weather throughout the year. This high-end Aruba All-Inclusive resort is the best vacation destination for families and couples. The Occidental Grand Aruba All Inclusive Resort is close to many tourist attractions and just steps away from the entertainment, lounges, discos and shopping areas the island has to offer. ... more less
- Reservation Options:
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- Also Known As:
- Occidental Grand Aruba Hotel Palm/Eagle Beach
- Occidental Aruba
- Aruba Grand Occidental
- Occidental Hotel Aruba
- Grand Aruba
- Occidental Grand Aruba All Inclusive Resort Palm - Eagle Beach