Before I travel, I do alot of research and to say that I needed a relaxing vacation is the understatement this year. I always read both good and bad reviews and take each with a grain of salt. So here is my review, I booked through a travel agent, I was there for 8 days and 7 nights, and I upgraded before I went to the Royal Club. I usually only go to Adults only resorts which this is not. The property is well maintained and cleaned constantly all day every day. I agree with other reviewers that regular check-in, guest services and bellman areas need serious revamping, as the people that work at these first stations and first interactions with guests which give the FIRST impression of the resort get failing marks from me for the following reasons: Bellman, non-existent except on Saturdays high turnover day. Guest services, too busy on their cell phones, texting. talking behind the front desk (where you can't see them but can hear them) and on the internet and never in the eight days I was there were they visible at their respective desks serving guests, so if you don't upgrade to the Royal Club expect to deal with this nonsense. Even if you do find someone, they are kinda rude and not helpful. Not what I look for in a first impression. When they realize you are in the Royal Club boy does the attitude change, sorry too late. The Royal Club Concierge mine was Veronica is just lovely, our room was lovely and clean, our view was fabulous (no complaints). She made all of our specialty restaurant reservations right there on the spot. The Royal Club restaurant food is fabulous they have amazing food and services were excellent except for when they had a male server there, then it was just simply chit chat and not the level of service we recieved at other times, but again, the food was fabulous. It was Gordon Ramsey quality if you know who he is..... Specialty Restaurants, we ate in all but the Mexican. Carribean Fusion, view and location get high marks service was good, food average. The Palm, food was the same pretty much everyday for breakfast & lunch, soups changed and salad bar changed everyday. I had good service except for twice and I just refused to sit with those servers again. Hibachi or Zen food was average, Chef excellent, go here for the fun not the food. Italian (run for your life) unless you are having the lamb chops which I heard from 20 or more people are excellent, service and view were lovely though. Bars & Bartenders: Of course our days were spent mostly at the pool, bartenders Quntina, Eric and Luis are excellent, as are Freddie in the Lobby Bar and his daughter. Some other bartenders can't be bothered and some will do anything for you. The one thing we did not like was they kept moving them around, it would be preferable if they kept the same bartender in the sam location when they worked. There is not pool side/beach drink service except Royal Club members and not really visible or available. Security all I can say is they were always visible, always around and extremely nice and helpful. Perhaps they should go work at the front desk and guest services. The Beach.. we did go two or three times and the water is warm and the beach is well maintained. I went in low season resort was only at 50%, I never had a problem getting a chair or towels, or anything else, but I could see that you would have a problem in High season n all areas as there does not see to be enough room for 100% full. This is a vertical Hotel as they all are in Aruba and I am use to horizontal sprawling resorts it is like building after building on a NYC street. Entertainment: oh brother.. The lobby entertainment nightly from 7 to 9 pm is good, the shows are horrific, terrible, don't bother and they need to seriously improve as well as the events that go on during the day need improvement. Aruba Airport make sure you alot at least 2 hours to go through immigration and customs at least twice for each country being Aruba and USA. Weather was gorgeous and if you want to know anything else, please ask....
My room was lovely #1708.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.