My BF and I just returned from a one week stay at the Occidental. We were with three other couples.
I had upgraded our room to Royal Club prior to arriving.
Except for a better restaurant and liquors, not worth it, especially when guests were given free upgrades when they complained about service.
I wished I had known, as it would have saved me hundreds.
The rooms are no different from the other rooms, and our view was partial ocean view and more of a view of the pool. I am not sure who the architect was for this property, but perhaps the next time, rooms should face the ocean, not requiring craning your neck for a view.
Our arrival and check in were seamless. Natasha was great and made all our reservations for us. What was sad to me, was the fact that it was mentioned several time that non-Royal Club seemed to be getting less than stellar service (IE getting bumped from existing dinner reservations by RC members if they wanted that time slot).
A bit elitist IMO and certainly not the way to treat any guest. It is as if standard room guests are not receiving what they should.
Rooms are dated. Beds are like rocks. Pillows and linens are sad, worn and in bad need of replacement. Our duvet cover was torn, there was beach sand both in our bed and in the tub (along with hair) when we checked in. The little dorm fridge was sealed in the armoir who's door was broken. You had to bang on it to have it hit the fridge then open up. It's the little things that matter. That was just very tacky. They rarely replenish toiletries. My BF liked the bottle shower gel and he asked for more before heading into the shower--it never arrived. The prefilled shower gel on the shower wall smelled absolutely horrible and smelled like mold and dirty feet.
Our initial response from the Concierge?? -I will look into it. Hmmmm....several days later...I wonder how that went?
Specialty restaurants were average. Nothing spectacular. Same food, different restaurant, with sauces to cover up the mediocre fare. Buffet restaurant was actually fairly decent with salad offerings, soups for lunch and an omelet station, fresh fruit for breakfast. Loud without ambiance, and very cafeteria style.
Room service menu for RC is pathetic. Limited and sad menu. Coffee is absymal everywhere on the property except for the take out in the lobby. The room service personell are lovely, accomodating and friendly. Tip them.
RC at least gets you 2 for 1 coffees. Stroll to the right near the beach walkway, down to the Hyatt for Starbucks if you want a decent cup of joe.
Royal Club restaurant was excellent. All the staff, especially Elena and Carlos were gems! Arsenio the Chef was a doll and made a special farewell meal for us. I can't say enough about the Royal Club restaurant staff. Professional, warm and lovely!
Pool was average but the little tidal pools that run off the main pool looked like something from Chernobyl. Disgusting, green, cloudy water with debris floating in it.
Pool loungers were hit or miss. The ones near the buffet restaurant were the older ones, with sagging material and thread bare seams. Uncomfortable and ugly. The chaises nearest to the beach were newer, and more comfortable. Beach towels were decent, large and soft. Towel game in full throttle here. Resort is small enough that you can go down, claim with towel and return to bed. Do this early and often.
Pool bar--crappy alcohol, below bottom shelf liquors unless you specify (Pancho Tequila anyone?)
Premixed slushy drinks. They do have Captain Morgans if you ask for it (I made my Mojitos with it). Less than happy bartenders for the most part. Can't say I blame them.
Here is an idea Occidental:
Hire yourself some poolside bartenders--which would decrease the RMV line at the bar, increase guest satisfaction, increase tip revenue (to be shared with said unhappy lads behind pool bar) and make this feel more like a resort and less like a time share.
We ate out a few times during the week just to get away and eat some decent food. Azzuro at the Playa Linda was good. Very cute restaurant.
Flying Fish Bones was stellar--gorgeous view, tables in the water, beds to lounge in after dinner on the rooftop deck and spectacular service and sunset
Carte Blanche was lovely over by the Old Mill area. Expensive but awesome!
For your money--skip this resort---go elsewhere. The RIU and the Hyatt looked lovely.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.