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“Beautiful Aruba!” 4 of 5 stars
Review of Hotel Riu Palace Aruba

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Hotel Riu Palace Aruba
4.0 of 5 Resort (All-Inclusive)   |   J.E. Irausquin Boulevard 79, Palm - Eagle Beach, Aruba (Formerly Aruba Grand Beach Resort)   |  
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Ranked #19 of 24 Hotels in Palm - Eagle Beach
Meaford
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Beautiful Aruba!”
4 of 5 stars Reviewed March 30, 2013

Our second trip to Aruba in 5 years, we went this time in October/November and again the weather was amazing the whole time (Left just after Halloween). Its been almost 6 years since we were last here and we were a little surprised at the wear and tear the hotel has taken in that time. (lots of repairs needed). Still its a beauty spot, weather you cannot beat.

We were suprised that they had not encorporated a disco..the nightly entertainment area is far too small and its the same as it was 6 years ago (yikes). Time to move forward, folks! In all the resort is what we expected, we had an ocean vew suite (we could walk out the door to the ocean) and we made use of the walkways daily (running the beach is AWESOME!) The food did get a lil boring ater 7 days, but such is typical o all inclusives. What didnt impress us was the swim up bar (seemed dirty and smelled yucky) and the dampness in the rooms (this really needs work- my clothes were actually wet).

We loved the beach, the water is glorious! We loved the little shops in town and the shopping/dining/movie theatre areas in walking distance of the hotel. We went to the movies and to dinner and enjoyed lots of walking while there this trip. (it reminded us of a tiny International Drive), Orlando).

Same as everyone else has stated..the beds suck. lol This hotel is all about the relax. Its not a huge party place, its doesnt have great entertainment...I recommend this resort i you are lkooking or fabulous weather, good food, and a great beach to play on. Its all about the downtime here!

Room Tip: Ocean suite
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,126 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (905)
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Huntington, New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed March 30, 2013

Where do I start... at the beginning i guess. We arrived at the RIU Palace and checked into our room. The floors were sopping wet but we assumed it was because it was just cleaned. We requested a cot be put in the room and was told that it would arrived shortly. The beds were rock hard and we had heard that before hand. We had our travel agent request a mattress pad. It was not put on the bed. We left the room to go to the beach. There were no lounge chairs anywhere. We came back up at 5pm, the floor were still soaking wet & there was still not cot & no mattress pad. We called and they said it would arrive immediately. We attempted to shower but there are no lights in the bath so we washed up in the dark. We left for dinner (the food is atrocious and beware- they do not cater at all to those with food allergies). We came back up from dinner at 10pm. Still no cot and no mattress pad. To top it off, there was water pouring out from the air conditioning unit! there were puddles of water everywhere and many of our belongings were effected. After calling and screaming they finally came up at 11pm that night. They brought the cot- that's it. They did not fix the air conditioner or moo the puddles so we slept on a rock hard bed surrounded by water.
Next morning... We went down to the beach at 6am to assure we would get a beach hut and lounge chairs only to find that they were all taken already. Apparently guests put towels on everything at night. Then we went to the pool area- YUCK! The pool area is loud and to top it off this hotel caters to many who believe that they should display their butts- big and small! Every bathing suit was a thong and we had 6 kids under 12 with us. This is suppose to be a family resort - not so much! It was offensive to all. We could not eat at their restaurants because of food allergies so we ended up eating out every day at an additional cost of over $200 per couple each night. We even attempted to have the hotel make us reservations at señor frogs one night and the hotel told us they do not serve children. We walked by the restaurant later and saw that almost every table had kids. We asked the restaurant why they wouldn't take our reservation and was told that the RIU does not receive a kick back from them so they will not send any of their guests there even if they request it. This hotel, their management and the atmosphere is most definitely a place for those who are not looking for a high end hotel. We were all (12 people in total) extremely disappointed and will never stay at any RIU in any country ever again. Trust me, I travel to expensive hotels several times a year and if you are looking for a great place to stay, look elsewhere!

Room Tip: Even the newer building are shabby at best. The beds are rock hard and if you decide to stay then g...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiuHotelsandResorts, Social and Community Relations Manager at Hotel Riu Palace Aruba, responded to this review, April 23, 2013
Dear guest,

We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your constructive and valued feedback.

We are disappointed to hear about your experience. I assure you this normally does not happen; however, we have used your feedback as a reminder for all of our team members of our procedure.

It is important to us that our guests feel welcome and comfortable at our hotel. The ethos of our staff training requires a helpful, friendly and very obliging service at any time. The behaviour of our employees not meeting this criteria is inexcusable. We will raise this issue with those responsible and figure out the problem so that it does not reoccur. We thank you very much for your helpful and reasonable criticism.

We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of Guest Service that are typical at our resorts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed March 29, 2013

My husband & I just returned from a 7 night vacation to the Riu Palace. We were there from March 20th to the 27th. It was our first trip to Aruba, and we loved it, but it was really windy while we were there. This was the fifth Riu we have stayed at; we have stayed at the Riu Negril & the Riu Tropical Bay, and the Riu Ocho Rios in Jamaica, and also the Riu Guanacaste in Costa Rica. Therefore, we pretty much know what to expect from a Riu. The beds are very hard at Rius, so they will provide a mattress topper if requested. Also, they all continue to have only two times for dinner reservations at the ala carte restaurants; the times are always 6:30 and 9:00 P.M. Everyone complains about the times being either too early or too late, and yet the Riu never changes the times to be more accommodating. At this particular Riu, I would have to say our biggest complaint would be the very poor condition of the beach lounge chairs. However, the beach is beautiful and although people get up early to take the palapas, we never had a problem because there are ample palm trees to provide enough shade. There were also many chairs by the pool. Overall, we thought the resort was nice. The food was very good, particularly the buffets and the service was very good as well. They could use better and larger plastic glasses at the pool bar; they used very small dixie cups. We were in room 703, and we had a beautiful view of the entire pool area and the ocean. So, we will return to Aruba and maybe to the Riu. However, they should make some updates ( particulary buy new beach chairs), because we calculated we paid about 700 hundred dollars a night to stay there, so there is no excuse for broken and torn chairs.

Room Tip: I would recommend a junior suite oceanview. We really liked the view from our room 703.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 29, 2013

For my first trip to Aruba (my bf had been before), we decided on an all-inclusive to get the most for our money. The Riu was certainly that. The buffets were actually really good (breakfast and dinner were delicious, lunch was meh, but since the restaurant is beachfront, who cares?), the drinks are made with real ingredients, including good quality liquors, and the beach was the best from what we saw. There is a great little trail that runs along the nice hotels, so walks/runs in the morning are easy. We had better snorkeling just to the left of Riu Palace than we did at Baby Beach! The pool is big and clean, and even though we went during Spring Break, it wasn't even that crowded. We easily found prime lounge chairs at 11 am. The rooms themselves were incredibly clean and big (request a top floor room for a better view and balcony...we slept on the 9th floor and it was amazing). Definitely spring for the oceanfront balconies and not just view; well worth the extra cost. The sit-down restaurants were ok, but honestly, we were just as happy with the buffet. I can't say enough what a wonderful experience this was. My ONLY complaint (and it echoes every other review I've read) is that the beds were hard. When I read the reviews, I thought, ohhhh how hard can they be? Well, really, really hard. However, I didn't go to Aruba to lay in bed all day, so after the first night, we were used to the beds and dealt with it. Staying somewhere else is not worth it for a more comfortable bed, as this resort has so many more ups than downs.

Room Tip: Spend the extra money for a oceanfront balcony and not just ocean view, and request a higher floor...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 28, 2013

Absolutely blown away when I arrived at the Riu, the lobby is stunning. I checked in and then was directed to where my room was. Walked out of the lobby to the most beautiful direct view of the pool and directly at the ocean, almost took my breath away. I stayed in a junior deluxe suite, again beautiful, modern, clean and nice balcony that overlooked the pool and again the lovely ocean. Staff was excellent and always right on top of things, the place was immaculate, food out of this world and would recommend a must stay if you are traveling to Aruba.

Room Tip: I stayed in a junior deluxe suite, beautiful room, overlooked the pool area and a stunning view of t...
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 27, 2013

checked in at 12 checked out at 3. awful everything was old and dingy, we were in newly renovated part of hotel in tower A, scary to think what the other towers looked like. bed gross looked like the bed cover was used in the 70s. smelled like mold. my husband walked the beach and found a new hotel thank goodness. we would have been miserable. staff knows hotel needs reno. a job is a job.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiuHotelsandResorts, Social and Community Relations Manager at Hotel Riu Palace Aruba, responded to this review, April 23, 2013
Dear Crystal,

Thank you for taking the time to give us your feedback, we were concerned to note that we failed to live up to your expectations.

We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of Guest Service that are typical at our resorts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mounds View, MN
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed March 27, 2013

Just got back from a few days in Aruba. Stayed March 22 - 25. The beach is beautiful. The resort is nice. The staff was very friendly! Three bartenders in particular at the pool bar that I want to compliment; Rina, Jessica, and Diego!! They were so friendly, fun, and very entertaining! Thanks from the two women from Minnesota!

The food was good and the resort was clean. My only complaint is that the beds are very hard.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Aruba

Address: J.E. Irausquin Boulevard 79, Palm - Eagle Beach, Aruba (Formerly Aruba Grand Beach Resort)
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Palm - Eagle Beach
#10 Luxury Hotel in Palm - Eagle Beach
#10 Spa Hotel in Palm - Eagle Beach
#14 On the Beach Hotel in Palm - Eagle Beach
#14 Top resorts Hotel in Palm - Eagle Beach
#17 Romantic Hotel in Palm - Eagle Beach
#18 Family Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Aruba 4*
Number of rooms: 450
Official Description (provided by the hotel):
> * Opened: summer 2007> * Situated in Palm Beach on the island of Aruba> * Two 10-story buildings, one 8-story building> * Located on the beach> * Complimentary sun loungers and parasols on the beach> * 4 km / 2.48 Miles from Oranjestad> * 700 m / 2296.7 Ft. From various shops> * 10 km / 6.21 Miles from the airport> * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Palace Aruba Hotel Palm/Eagle Beach
Riu Aruba
Riu Palace Aruba Resort
Hotel Riu Palace Aruba Palm - Eagle Beach

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