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“awesome stay at the riu palace aruba” 5 of 5 stars
Review of Hotel Riu Palace Aruba

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Hotel Riu Palace Aruba
4.0 of 5 Resort (All-Inclusive)   |   J.E. Irausquin Boulevard 79 | Palm Beach - Palm Beach, Palm - Eagle Beach, Aruba (Formerly Aruba Grand Beach Resort)   |  
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Ranked #19 of 23 Hotels in Palm - Eagle Beach
Niagara Falls, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“awesome stay at the riu palace aruba”
5 of 5 stars Reviewed February 13, 2013

Feb /2013 - This was our first stay at the Riu in aruba and I have to say the service was excellent, staff was very funny and friendly, buffet was excellent due to having everything you could possibly imagine and we stayed in building B and had a beautiful clean junior suite. This was a two week holiday to remember and we will definitely be back. Tom & Heidi - Canada

Room Tip: request building B as it is closest to the restaurants, good beach acces and the junior suites are b...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,645 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (793)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 13, 2013 via mobile

We had a great time on this vacation! The hotel was great. We were in a renovated ocienview room. The room was a good size with a sitting area and the washroom was quite nice. The bed was very firm and the pillows are very flat so i recommend bringing yor own pillows if you have trouble sleeping. We enjoyed the balcony that we could sit out on and we liked that our room had a bar fridge that was well stocked. We have stayed at a Sandals property where a balcony nor stocked bar was not included in a oceanview room.

The food on this resort was fantastic! The breakfest buffet was amazing! Lots of choices. One of the best buffets i have had before. The Ala Cartes were also great. Our favourite was the Fusion! You do need to book your reservations for the ala cartes around 8-9am in the morning. I honestly didnt mind. It is an excuse to get up and enjoy the day.

The drink selection was great. One thing about Aruba is the water is AMAZING!! There is a desalinatization plant near by. I am a huge water drinker so i like to be able to drink the water, eat fresh fruit and veggies without getting sick.

The beach is gorgeous. White sand and minimal seaweed. The do have Palapas to sit under for shade but you need to get up very early in the morning to reserve one.

I LOVED that we felt safe to walk around at night off our resort. There was shopping down the street, restaurants and entertainment complex to go to. We had alot of fun at nights doing this. The resort itself didnt have alot of nightly entertainment (which seems to be common at the resorts we have been to) so it was nice to have this option

We did one night go out for dinner at the Flying Fish Bone. It was a good 30 minute cab ride away but worth it. The restaurant was on the beach. Food was amazing. Definately a romantic night out for a special occasion.

Overall, we had a great time and we will definatley be back! I think Riu is great value for your money as it is All Inclusive and has great food. I highly recommend!!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterville, Maine
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2013

The Riu Palace in Aruba was excellent. I went there last March with a big group with over a hundred people. There was not one disappointing thing. If I was hungry at any point I could go to the sports bar where they have a fridge full of sandwiches, a very important aspect when you are hungry at 4 am. They staff was always happy and helpful. This was my second time in Aruba and I would go again because of this hotel!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 12, 2013

Travel package via SunWing Vacations.
Room#: 130; Ground Floor. Facing pool and swim up bar.
Travel period: February 1-8

Our first time at the RIU Palace Aruba. Overall a decent stay for what we paid.
If you book online (E.g. selloff vacations.com) vacations to Aruba frequently variate in price. From purchase to departure the price of the vacation dropped 3 times. Caution: quite a bit of haggling done to get 250-300$ back from booking site (read the fine print as you need to jump through multiple hoops to get refund). Refund is processed after trip is completed - up to 21 business days.

Details on the Resort, Accommodations, Food, etc.

Room & Resort:
- Room on ground floor facing main swimming pool (incl pool bar). Front door opened to Nautilus buffet restaurant. Convenient for snacks during the day. Inconvenient if you're a later riser. The action starts around 8AM so set your expectations and you'll be fine
- Bathtub / Shower drained slowly
- Towels changed, room freshened daily
- Room was located within newer part of the resort and thus, decor and features better than older locations
- Frequently heard complaints of extremely firm mattress. You can request a foam cover to soften what seems like a concrete slab
- Bars were frequently stocked, never waited long for a drink - even during peak periods

Beach & Chairs, Loungers:
- Beach is first-rate. Shade is not an issue if you want to keep out of the sun
- You need SPF 30 minimum in Aruba if vacationing from a Canadian / US domain. We went through 4 bottles easily. In future I'd recommend SPF 45 if you'd like to go longer between re-application
- Chairs are easily procured if you're out the door and on the beach by 8:30AM. You won't get first choice by 9:30 so again, set your expectations
- Occasionally locals occupy chairs and staff try to mitigate this. Though the beach is open to all
amenities (like beach chairs) are for hotel guests. During peak periods this can be problematic but hotel staff monitor the beach frequently
- I've read on tripadvisor for RIU Palace repeated complaints the bars are too far from the beach. Ridiculous. Some of those complainers desperately need the exercise

Food & Restaurants:
- Set your expectation the food experience will not be first-rate. Though this is a vacation experience it is not a dining experience. If you set your mind to experience American-style food with little local influence, you won't be disappointed
- Restaurants can be booked on the main floor lobby from 9-12 daily. Though the food came timely and it was loosely prepared embracing cultural themes, the end result was sub-par. French and Japanese restaurants lacked flavour and inspiration
- Buffet restaurant (though it pains me to eat there) were decent should you arrive near opening
- Don't expect decent coffee, tea, etc. If you simply cannot go without caffeine there are off-resort options
- outside the resort there is a strip of countless restaurants, local cafes and other hotel's to check out (E.g. HYATT, Westin, Holiday Inn, etc)

Casino:
- Wretched. Dated.
- If you're into cards, slots or table games - go to the Hyatt

Getting around the strip:
- Great boardwalk connects you from the beach to all the hotels
- Security at back entrance from boardwalk to hotel usually present. You can walk into any hotel or casino with little trouble. Few hotels carry identification bands (unless you're all-inclusive) and won't give you trouble. Worth the walk in the evenings

Checking out:
- If you happen to be leaving in the evening you'll still need to vacate your room at 12:00
- Staff at checkout will try to remove your all-inclusive bracelet. Do not let them do this - the hassles to see your paper 'day pass' until your chartered bus arrives are countless. From the point your bracelet is removed you turn into a second-class citizen and it's sad as something has transpired before to see this reaction

Excursions:
- Expensive but worth it if you're picky and do your research
- Evening Catamaran and All-Day Jeep excursion were fantastic. Jeep excursion went through some sand dunes and natural bridges with a final stop at Baby Beach. A must see. Jeep excursion for 2 ppl was approximately 180$ USD

Your vacation is what you make of it. Set your expectations for food and sleeping mattress low and focus on the sun, sand and exploring. You don't need an all-inclusive package in Aruba. If you have a little more to invest I'd recommend the HYATT and set a daily food budget prior to leaving for your vacation. We plan on returning to Aruba and we thank the staff at RIU for a great stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakdale, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 12, 2013

This hotel is located on a beautiful, clean, wide beach in a great location on the island. The hotel has a beautiful pool, a great spa, and plenty of food to munch on all day. The hotel is in a great location not only because its on one of the widest sections of beach in the high rise area but also because you are close enough to walk to some restaurants and bars. To get into the port where the cruise ships come in is only a 10 min taxi ride. Also another great thing about the location of the hotel is the pier out in front where a huge amount of tours and excursions leave from. I would stay here again and was very happy with the overall experience. The room is nice and was kept very clean, always plenty of fresh towels, fridge in the room is always stocked and ready to go with cold beer. And one more good thing: its the largest and highest hotel on the island and you can always find your way home

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 7, 2013 via mobile

This is my fourth time at the RIU Palace Aruba and still loving it. The only little things that could be improved are the cleanliness of restaurant glasses and beds. The odd time there is a smudge on a glass or a little spot in it, but just ask for another one and the great service will give it to you! As for the beds they are a bit stiff to sleep on but overall it's a great stay every time! I will for sure come back!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 7, 2013

We arrived to a room that had multiple cracks in walls , unpainted sections , mildew and no thermostat. We got a room change after promising not to tell any other people in similar area about getting a room change. The new room was better and in a different building. However , they had large areas that were having the floor fixed, that resulted in loud smashing from 9:00 till 5 pm along with dust everywhere. We tried to look past this only to have horrible mooded service people that thought it was funny when they spilt wine on my wife's lap ruining her new dress with I repeat no apology. Quickly a supervised came over and ushered that girl away and told us to talk to front desk about getting it cleaned. When we went front desk they told us they couldn't do anything. Apart from that .. The food was cold and undercooked a lot of the time and just tasted gross like they cooked on one grill without cleaning it. This riu is definitely on a downward spiral for service

The worst part is that so many people feel this way that they a publicly voicing it in lobby, pool area , etc.

I will never give anymore of my money to this horrible hotel chain again.

And it really tainted me from wanting to come back to aruba. That's sad.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Aruba

Address: J.E. Irausquin Boulevard 79 | Palm Beach - Palm Beach, Palm - Eagle Beach, Aruba (Formerly Aruba Grand Beach Resort)
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Palm - Eagle Beach
#9 Luxury Hotel in Palm - Eagle Beach
#12 Spa Hotel in Palm - Eagle Beach
#14 Top resorts Hotel in Palm - Eagle Beach
#16 Romantic Hotel in Palm - Eagle Beach
#17 On the Beach Hotel in Palm - Eagle Beach
#18 Family Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Riu Palace Aruba 4*
Number of rooms: 450
Official Description (provided by the hotel):
> * Opened: summer 2007> * Situated in Palm Beach on the island of Aruba> * Two 10-story buildings, one 8-story building> * Located on the beach> * Complimentary sun loungers and parasols on the beach> * 4 km / 2.48 Miles from Oranjestad> * 700 m / 2296.7 Ft. From various shops> * 10 km / 6.21 Miles from the airport> * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Palace Aruba Hotel Palm/Eagle Beach
Riu Aruba
Riu Palace Aruba Resort
Hotel Riu Palace Aruba Palm - Eagle Beach

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