We stayed at this Riu 4 years ago and were truly pleased with the accommodations so much so that we have recommended it to several friends. We decided to go again and were there from January 11-18. Unlike in the past it rained for a day. We stayed in C block, room 654 which was a great corner room with both views of the pool and Caribbean. The hotel staff we found to be very good whether it be the room, restaurants, bar or pool. Very good service that did not require any tipping whatsoever. After reading the previous reviews about people lined up at the desk for specialty restaurant reservations at 9.00AM, I walked up, usually around 10 AM, and booked my restaurants with no line ups and no problems getting a reservation. Same for a car rental. Getting a spot on the beach or around the pool was never a problem for us. We stopped on the way to breakfast around 9.00AM and placed our towels on lounges for our use. There was no problem getting towels. People did reserve the cabanas early and often not use them but that did not affect our getting lounges. The lounges are getting old and several should have been replaced but there was no problem in our getting them. Several previous reports complained of having to tip staff for chairs and unbrellas. We did not encounter this at all BUT local entrepreneurs did set up umbrellas on the public beach and charge for the useage. I would give this location a 4 star rating because there are needed upgrades required for lounges etc and also service within the building. In C Block one of the elevators was out of service every day. There were service personnel there daily from Otis but they still broke down daily leaving one elevator for the whole building. There does not appear to be regular servicing of the premises as in our room the following defects were found. The bed had a corner pineapple decoration screwed back on with 4 drywall screws. The bottom of the bedpost was broken off and the bed rested on the broken piece. The drapery track had the end wall fixture missing so the drapes would hang askew when pulled open. The hair dryer shut down after 5 seconds from overheating (caused by clogged intake screen.) The thermostat did not work so the room was very cool all the time. One of the two bolts holding the toilet in place was missing. This all points to a poor maintenace crew or no regular maintenance. We did not see any hotel service personnel in the week we were there. A sign of the poor maintenance was a beach lounge badly broken and somebody placed it on the grassed area near the beach walkway used by everyone walking between hotels. It was unsightly and in full view of everyone but was there for our last 4 days and still there when we left. For those that complain it is not a five star hotel, I would invite you to stay at the Hyatt Regency or Radisson but be prepared to pay more for the room alone without any food or alcohol that you would at the Riu with excellent food. We enjoyed our stay and taking all into consideration it was a great place to stay at a reasonable price.
HOWEVER, those that travel with Sunwing from Canada, be aware their posted times are guesses at best We were two hours late leaving from Toronto which meant our arrival was at 10.30 PM meaning the flight home for those waiting left about 11.30 PM getting home later in the morning. Sure enough a week later our flight was similarly late for our return meaning we landed in Toronto at 4.30AM and into bed at home by 6.00AM. All the four Sunwing flights on the day we left were late and all the Sunwing flights on our return appeared late as we all landed after 4.00AM. Compounding our problem with Sunwing, we waited for 45 minutes for our baggage to arrive at the carousal. Passengers from another late Sunwing flight arrived at the next carousel 30 minutes after our arrival and their baggage came out and they were leaving the airport and our baggage still not out. I located a worker from Sunwing and when I queried about our baggage was told that the crew unloading our baggage found the area icy and were being careful with our bags. When I pointed out the other flight passengers were leaving with their bags I was told that the crew doing that unloading did not have any problems with ice!!! It was plus 3C outside. Labour problems? On our return day, we attempted to get flight status but all attempts failed using the Sunwing website. We will stay at the Riu again but if Sunwing is the flight carrier we will have second thoughts.
The king size beds appear to be in corner units in block C
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.