My husband and I just spent 7 nights is sunny Aruba at the RIU Palace. I read many reviews prior to traveling so that I could compare with my thoughts to see if what some of these people had to say were indeed legitimate complaints.
Yes, I will tell you that as you enter the lobby, there is a musty smell. That seems to be the biggest complaint. You have to realize that the weather in Aruba is very warm and sometimes very humid year round therefore you will have the smell. It's no different at any of the other resorts on the island.
I read complaints about the hard beds but I found the bed to be comfortable. You can request a mattress pad to help soften the bed. The rooms were very clean but did feel damp most of the time. Once again due to the humidity. Housekeeping were very good about cleaning the room immediately after you left it to go eat breakfast. They would bring fresh towels with the turndown service which was nice.
My room was in the main building which was conveniently located for the restaurants and casino but a little bit of a walk to get down to the beach so if you have problems getting around, make sure to go for the rooms located in the middle of the property and located half way between the beach, pool and restaurants.
The RIU Palace is rated higher than some of the high rise resorts but just remember that the pictures that you see in the brochures (you know...the ones with the women in the beaded gowns) it's not like that. It is "resort casual" and you don't need to pack your dressy clothes. The Ala Carte restaurants do require men to wear long pants which I hope that they will change some day. That is a huge complaint and I totally agree!
The main buffet restaurant is spectacular! One of the best that I have enjoyed in all of the Caribbean! You don't really need to eat anywhere else because they change the menu everyday and you will never see anything on the buffet that you may have seen at lunch. They keep the menu changed up! We ate there every evening. The service was amazing.
Nautilus was where we ate ate lunch time and once again, fantastic. I looked forward to lunch because they offered seafood, a salad bar the had everything imaginable and my favorite....Jerk Chicken that was to die for!
So if you have read negative reviews of the RIU Palace Aruba, ignore most of it.....you will not be disappointed. Just go and see it for yourself.....the beauty of the beach, the ocean and great service is what you should be looking for what you travel to Aruba.
Oh, one other thing. The casinos at the high rises were unbelievable. My husband and I made our money back that we spent on this trip within the first hour.....I am not kidding....we did enjoy the casinos!
- Official Description (provided by the hotel):
- > * Opened: summer 2007> * Situated in Palm Beach on the island of Aruba> * Two 10-story buildings, one 8-story building> * Located on the beach> * Complimentary sun loungers and parasols on the beach> * 4 km / 2.48 miles from Oranjestad> * 700 m / 2296.7 ft. from various shops> * 10 km / 6.21 miles from the airport> * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more less
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- Also Known As:
- Riu Palace Aruba Hotel Palm/Eagle Beach
- Riu Aruba
- Riu Palace Aruba Resort
- Hotel Riu Palace Aruba Palm - Eagle Beach