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“Honeymoon at Hyatt loved it ... but” 5 of 5 stars
Review of Hyatt Regency Aruba Resort and Casino

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Hyatt Regency Aruba Resort and Casino
4.5 of 5 Resort   |   85 Je Irausquin Blvd, Palm - Eagle Beach, Aruba   |  
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Ranked #13 of 24 Hotels in Palm - Eagle Beach
New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Honeymoon at Hyatt loved it ... but”
5 of 5 stars Reviewed August 30, 2007

This was my 5th trip to Aruba, my new Husband's 1st. Have stayed at the Hyatt, Wyndham (now Westin) and Holiday Inn. It was our Honeymoon so we splurged for the Hyatt. We arrived at the Hyatt at 3:45 and were promptly checked in to our Ocean Island King room on the 5th floor. We were told about the construction on the 2nd and 4th floor and actually they were renovating the room right next door but as others have said they did not start until 9 and we were out of the room by then. We got a brand new room - and I mean brand new - we were the first guests to use it - the shower drain still had the plastic covering on it. My husband loved the bath products as well as the "rainshower" shower head. Everything was immaculate and housekeeping was impressive. We requested a refrigerator and it was brought within 10minutes. We had our first meal at Palms which has relocated to the beach during renovation and it was very nice sitting in the sand with the breeze blowing. When we got back to the room there was a bottle of chilled Champagne waiting for us – nice touch.

Hung out on the beach under a hut – yes you have to reserve but it was no big deal.
It is quieter there and you can head to the pool for a dip. Or float on the ocean.
The pool was very busy – I had thought it wouldn’t be so close to school opening but there were A LOT of kids.

We ate at the following restaurants
Palms – see above
Amazonia – Brazilian Steakhouse – great concept all you can eat – great salad bar – the BEST waitstaff
Salt & Pepper – great breakfast place – cheap food – Tapas for dinner –were very good
Aqua Grill – Fresh Seafood – wonderful atmosphere
El Gaucho – what can I say it is a regular stop when in Aruba
The Old Fisherman (twice) – this was our favorite – smaller restaurant downtown by the Royal Plaza Mall – the freshest seafood, much lower prices than the others.

We went to Ling & Sons Supermarket and got cheese, crackers & pepperoni, beer etc.
Which saved us a lot as the drinks are expensive.

Hyatt was amazing, the staff were helpful and gracious, we did a couples massage, a sunset sail and all were great. The grounds were beautiful.

We only had one complaint and it was nothing to do with Hyatt itself–
Many of the other guests at the hotel were just plain rude! The parents let the kids basically run wild with no discipline. My husband and I couldn’t believe it sometimes.
I mean yes the Hyatt is expensive but that doesn’t give you the right to yell at the help. They are doing you a service and should be thanked. At least that’s how I was brought up. One man went so far as to yell at the towel hut person because it was too cloudy! There is always clouds on Aruba – they blow over! And right the towel man controls the weather! My husband said it was the first time he was ever ashamed to say he was American!

We are aware that Hyatt has no control over the people who choose to stay there - Maybe we just chose an unlucky week.
Otherwise FANTASTIC!

  • Liked — 5 start accommodation and service
  • Disliked — see review
  • Stayed August 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed August 27, 2007

Do not stay at the hyatt aruba unless you want to be taken for a ride. The hotel is still under major construction despite what anyone tells you. My husband and I returned on 8/25. The palms restaurant and at least the 2nd floor and 4th floor are still being renovated. The website states that the pool area will not be affected by the construction but if you want to just lay under a palapa by the beach be prepared to hear major drilling and hammering all day long..coming from the palms restaurant. we were first placed in a garden view room when we had booked an ocean view room. from that room you wouldnt have ever known you were anywhere near an ocean. when i called front desk as soon as we got to that room they immediately told me that they did not have an ocean view room available until the next day. my question was why they would sell that room to me knowing that they would not have it available when i checked in. they told me to go about my daily activities and to not unpack...that i should check back tomorrow at 2 or maybe 3 or possibly 4 since they would have to clean the room they would be moving us to after the guests checked out. so at 2 pm the next day they moved us to the oceanfront room, right over the lobby area. this room had a beautiful view of the pool and ocean. so we unpacked only to learn later that the AC unit didnt work. it was 76 degrees in our room. the next morning we called the front desk. the manager told us to go have breakfast (on him) and that he would send an engineer up to fix the AC. that was at 9"30 am. at 2:30 pm, we returned from the pool only to find three men working on our AC with tools all around our room. they told us they could not get it to work. the manager then told me that he would move us yet again. i was pretty adamant about checking out and moving to another resort entirely and demanded a full refund of my money. the manager insisted to allow him to move us to the regency club floor and comp the first two nights stay. So, we decided to stay and hoped that the next room would be better. The regency club is totally not worth the money. The continental breakfast and the few bottles of wine they offer after 5 isnt anything to write home about. In any event, we thought it was a nice gesture considering what we had been through so far. The pool is overcrowded. It is virtually impossible to get lounge chairs under the shade. If you want to get chairs under the umbrellas at the pool, you need to stand on line at 4:30 in the morning. There is now way to reserve them in advance. The food at the hyatt left much to be desired. The service was also not that great. The pool is ok. I think the Radisson has a much nicer pool. The Riu pool is amazing! The shower doors in the bathroom leak and pool water on the bathroom floor. And lastly, our passports were stolen out of our hotel room. We discovered this 2 hours prior to checking out and while we pleaded with hotel management and security that we needed to try to locate them and/or get a police report in order to get home to the states they did not think there was any sense of urgency. The manager did not even come to speak with us. The hotel security nearly refused to call the police. They went through a Q and A of where we last saw the passports and when we discovered them missing. They kept telling us that the police were on their way but after about an hour it became obvious to us that they had not called the police at all. We finally got through to someone and the police were called and arrived and provided us with a police report so that we could get out of the country. Of course, the police report states that our passports "were lost out of our room". Yes, they must have just walked out! We didnt care. We were just happy to get to go home. Aruba is beautiful, has great food, and lovely people. We will certainly be returning but will not be staying at the Hyatt for sure!

  • Liked — the hotel was centrally located
  • Disliked — the small rooms/way overpriced
  • Stayed August 2007, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolcevitatravel
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 24, 2007

Just returned from the Hyatt Aruba yesterday. I spent a week with my wife and two small children. The hotel looks like its brand new after it's renovation.
Postives: The rooms are new and nicely appointed. The pool is great for kids. The grounds are lush and tropical. The people for the most part are friendly and helpful. The casino is small but nice and staff very personalable. The weather is perfect.
Negatives: Room not ready when I checked in (requested early check in) had to wait 2 hours. Small beach and full of those ugly palm thatched umbrellas(have been to nicer beaches and better water at other islands but still nice. ). You have to et up at 5:30 am to get chairs at beach or pool,crazy when your on vacation.
FYI: book a room near the elevators which is towards the front of the hotel. They are still doing construction in the Palms Restaurant which is towards the beach and the rooms up there get the most noise ,starts at around 8:30am and ends at 5:00pm.
Take care of pool boys with a nice tip for yor stay so they can set you up with chairs in the morning so you don'y have to come down at 5:30 am.
I would go back to the Hyatt. There's no 5 star resorts and only a couple come close and the Hyatt is one of them.

  • Liked — newley renovated
  • Disliked — beach
  • Stayed August 2007, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 22, 2007

The Hyatt in Aruba is absolutely beautiful! From the open, airy front lobby - to the tropical birds, including black swans and parrots - and the beautiful flowers and greenery on the property - it's just so aesthetically pleasing!!

We did, however, hit one little snag with the hotel. Upon check-in at 3:30pm we were disappointed to find out that our room was not ready. They informed us that it would be done in half an hour. We went and had some lunch by the pool and returned to the front desk 1 hour later to find that the room was still not ready. Needless to say, I was tired and annoyed. The front desk clerk offered two drink comps and complimentary breakfast the next day for our inconvenience. My husband also told him to have a bottle of champagne waiting in our room. After we had a beverage from the bar our room was finally ready. The champagne was delivered to our room about 20 minutes later. Great - time to begin vacation!

We had a 3rd floor gardenview room with a king size bed. The room was beautiful and immaculately clean! Muted colors, flat screen tv, very trendy! There is a mini-bar (kinda pricey) and I was surprised to see that the Hyatt will charge you $50 a day if you use it for personal items - kinda steep for just wanting to store some leftovers or water! The bathroom was really nice as well. Big, glass step-in shower with a "Rain" shower head and a massaging shower head. The bathroom door is frosted glass and there was also a window by the sink (looking into the bedroom) with frosted glass as well. The concept is nice - looks very spa-ish, but definitely not for the shy.

The Hyatt has a great pool area complete with a water slide, hot tub, and plenty of chairs/umbrellas to go around. The beach is really beautiful and that's where we spent most of our time. As soon as you get your beach towels, someone is there to assist you in finding a spot on the beach. The earlier you go the better chance you'll have of getting a prime spot with a palapa (those little huts that provide shade). If you want one of those great floats for lounging in the ocean get there before 11am (the Hyatt has a limited complimentary supply) or you can to rent one for $5 from a vendor on the beach. Lounging on the beach is is wonderful! They have beach servers who will bring drinks and food right to you so you never have to leave your little spot. You can also take long walks past all the other hotels on Palm Beach - really nice.

As for dining on the property, breakfast at Ruinas del Mar was great! You have a choice of buffet or a la carte - either way the food was very good. I also highly recommend having Sunday brunch there (about $70 for two people) - the food was amazing and there was so many choices - the bananas foster was out of this world!! We dined at Cafe Piccolo (Italian food) one evening for dinner and their personal pizzas are so good if you're looking for something light. We also enjoyed having an afternoon snack at Piet's pier bar. The wings were fantastic! It's also a great place to just hang out and watch the sunset.

I must also compliment the Hyatt's customer service as we received a second bottle of champagne for our check-in troubles - very nice touch!

Overall, I would highly recommend this property if you're looking for the BEST in Aruba! We had an amazing time and came back so relaxed!

  • Liked — The beauty of the property - gardens, beach, etc.
  • Disliked — Couldn't check-in on time.
  • Stayed August 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CT
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 21, 2007

Stayed at the Hyatt from 7/29 - 8/2 and have nothing but great things to say.

Our only bad experience was flying out of JFK the morning after thunderstorms - there was a 3-4 hour wait to check-in for flights. JetBlue pulled us out of line and got us on our flight with as little stress as possible. Unfortunately though, one of our bags didn't arrive til 6 hours later. Jetblue did have the bag delivered to our hotel and you can't blame them for the crazed conditions at JFK after a night of cancellations.

We are arrived at check-in where there were 3 people waiting to help us. The gentlemen who helped us (Daymer - sp?) was fantastic. When he heard our luggage was delayed he gave us Hyatt t-shirts to change into and had men's and women's toiletries sent to our room. He also confirmed all of our reservations and gave us a quick overview of the hotel.

The renovated rooms are contemporary and very nice. Yes, the bathroom has a strange window but, it isn't worth all the talk it has gotten on the site. Hyatt is doing a great job on the renovations - the lobby and rooms are beautiful. We are were on the 6th floor and construction was going on the 3rd and 4th floors. The noise didn't start until 8:30 in the morning and wasn't an issue. The Palms was closed for renovation and they set-up a temporary restaurant on the beach which was good for lunch.

We ate breakfast at the hotel every morning. The food and service was very good. We mentioned how good the coffee was and the waiter brought over a bag for us to take home. Every Hyatt employee we spoke with referred to us by name which is a nice touch. The grounds of the hotel are the most beautiful on the island. We were so glad we chose the Hyatt affter touring the other hotels - you pay more but, it is worth it. We also booked the dinner on the beach which was fantastic. They set-up a little hut with torches by the water and a personal waiter takes care of all your needs including taking a photo for memories. The food was excellant, the setting was great and our waiter was fantastic.

The beach and water is beautiful - we reserved a hut before we arrived but there appeared to be open huts and chairs while we were there.

We also enjoyed a great couples massage in the Hyatt spa.

All in all we have nothing but great things to say about the Hyatt and it is definitely a 5 star hotel.

We only left the Hyatt for dinners as follows:

Chefs Table - fantastic restaurant - so good it would be a great restaurant in NY. The dessert selection in shot glasses is a great idea.

Madame Janettes - beautiful restaurant with very good food and service.

Que Pasa - good restaurant with good service.

Overall the trip to Aruba was fantastic and we would recommend it to anyone that asked.

  • Stayed August 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed August 21, 2007

Loved the Hyatt!
My husband and I stayed at this Hyatt last summer. It was one of the best vacations we ever took. The Hyatt has great restaurants and several different bars. There’s a casino with a live band. The location is excellent, so one can walk to different places via the boulevard outside the front door or the promenade along the beach in back.
Each night we would sit at the beach at the Hyatt, and we were just a few feet away from its Palms bar, where a friendly crowd was having a great time singing karaoke.
Another thing we loved was that the Hyatt pool is always open. Although we did not go in at night, we thought it was great that we could, if we liked. The pool was great...we loved the slide & swim-up bar!
We visited the other hotels along the beach, and the Hyatt was definitely our favorite. The grounds were beautiful & everything we imagined for a tropical vacation. Every staff member we dealt with at the Hyatt was friendly, courteous, and eager to please. From the front desk to the towel hut, the employees were there to keep us happy, and they succeeded.
We were very pleased with our room, as well. The bed was comfortable. The bathroom was spacious and well-stocked with towels & toiletries. We asked for turn-down service and fresh towels were put in the room in the evening, as well as a couple of chocolates.
When we were there, there was construction, but it did not wake us, so it was not a problem! I think that it was due to the construction that we never noticed the little convenience store located right on the grounds until our last day. I recommend this, especially if you prefer a light or less expensive breakfast. Yogurt, tea, and other light breakfast foods were available there.
We absolutely adored the Hyatt and would go back there easily. We hope to go back in the near future!!

  • Liked — The pool, the beach, the staff, the location, the restaurants
  • Stayed July 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
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nj
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 9, 2007

My husband and I stayed at the Hyatt for our Honeymoon, the 1st week in June. We LOVED it!

here are some reviews of all the places and activities:

HYATT: gorgeous hotel. we had originally booked the radisson, but 3 months before we went, our TA called us to tell us that the Hyatt was having a sale, and it was supposed to be the nicest hotel. having heard that as well, we changed our reservations. the hotel itself was so beautiful. amazing grounds, gorgeous pool and amazing beach!
The beach was the best part about aruba- the water is so calm and warm! we were on the floating rafts everday for hours (free at the hyatt). the rooms were nice. updated, but not super fancy. there was still quite a lot of consrtuction going on when we were there, so we were a little disappointed with that. when we 1st arrived, we were given a "partial" ocean view room, which we could barely see the ocean (in the center part of the hotel). 4 days into our trip, we were switched to another room, which had a beautiful ocean view and balcony. we really like the room so much better. as for the window in the bathroom, it didn't bother us at all. but it could be an issue for families/friends staying together. the casino was fun! we only went twice for about 1/2 hr, but a casino is a casino and we do not gamble very much. overall, the hyatt was great, except for the room/construction issue.

the restaurants at the hyatt were also very nice. i won't touch on affordability of all of the restaurants in aruba because we felt they were all similarly priced (at least $100-$150 for dinner).

AZULL (at the Westin): this was by far the most amazing night we had in aruba. we had reservations at 1 of the 4 shoreside tables. we had exceptional service from the moment we sat at our chairs (which were in front of the table we dined at). we were brought a "complimentary" bottle of champagne and watched the sunset. then we were seated at our table for a 3 course meal. they had tiki torches lit and we danced a little bit in the sand.

RUINAS DEL MAR (at the hyatt): great food and great atmosphere! great wine list too!

LIGHTHOUSE: this was definitley our LEAST favorite. the food was not good at all and the service was not so great. plus, the wind at the top of the hill was so strong, that it was uncomfortable to eat outside.

TEXAS DE BRAZIL: we had gone here because it was recommended by our TA. mediocre at best. not for honeymooners. very family friendly and casual. great salad bar though.

SALT & PEPPER: we loved this place. by far the most casual (across the street from the hotel). but great great tapas (loved the olives!) and sangria. it was a relaxed night for us, so we enjoyed it.

SOPRANOS BAR: fun place! we went our last night, just for a few cocktails and had a nice time. very small- but great drink menu and nice staff. the one man show was great!

IGUANA JOES: we at here for lunch and dinner, as we love mexican food! it was DELISH! and the sangria was so yummy!

we did rent a jeep and snorkeled at baby beach. we didn't like baby beach at all, but i swear we must have had an off day. everyone seems to love it there, it wasn't for us (cloudy water and not much to see where we were).
it was nice to drive around the island a little bit though.

we didn't think much of the nightlife, but didn't really seek it either. we were in bed by 10pm most evenings due to the activites and sun (and frozen drinks!)

we did the happy hr snorkel cruise, lots of fun! we also did the jolly pirates ship, also fun and a nice way to spend the day. we also did the sunset cruise, which was pretty.

the pina coladas at the pier at the hyatt were the best i've ever had! we really really loved aruba! feel free to email me with any specific questions :) vanessnjeff@gmail.com

happy travels!

  • Stayed June 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Hyatt Regency Aruba Resort and Casino

Address: 85 Je Irausquin Blvd, Palm - Eagle Beach, Aruba
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Spa Wheelchair access
Hotel Style:
#1 Business Hotel in Palm - Eagle Beach
#6 Spa Hotel in Palm - Eagle Beach
#7 Luxury Hotel in Palm - Eagle Beach
#10 Romantic Hotel in Palm - Eagle Beach
#10 Top resorts Hotel in Palm - Eagle Beach
#13 Family Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Regency Aruba Resort and Casino 4.5*
Number of rooms: 360
Official Description (provided by the hotel):
Experience an oasis of gracious elegance and warm hospitality. This jewel among beachfront hotels in Aruba offers a welcoming combination of superb amenities, ideal location and outstanding service. Discover countless ways to spend your days at our luxurious Aruba hotel and spa. Play tennis, relax on the white-sand beach, race down the waterslide, or pamper yourself at Stillwater Spa. Savor delicious cuisine from around the world. Take a chance in the casino. Whether you are looking for a fun-filled family vacation, a romantic getaway or a memorable business gathering, this year-round Palm Beach Aruba hotel destination is sure to delight. ... more   less 
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Also Known As:
Hyatt Regency Aruba Hotel Palm/Eagle Beach
Hyatt Regency Aruba Resort And Casino Palm - Eagle Beach
Hyatt Palm/Eagle Beach
Palm/Eagle Beach Hyatt
Aruba Hyatt
Hyatt Hotel Aruba

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