I can't think of one negative thing to say about this beautiful resort. From the moment you enter the open air lobby and see that picture perfect view of the pools, palm trees, white sand beach, and turquoise water, you know that this will be a vacation to remember. The staff was, hands down, the friendliest that we have encountered at any hotel. We were greeted by warm smiles and "hellos" everywhere we went. The employees all seem genuinely happy to be working here. Xiomara at the front desk, in particular, was a standout, getting on the phone to the Gold Passport office on Father's Day morning to help us take advantage of a special offer to upgrade to the Regency Club (our first time doing so) by using Hyatt points, even though we were supposed to have done so at the time we initially booked our stay. She was the first person to warmly greet me every morning on my way to the fitness center, and I don't think I ever saw her without a smile on her face. One night, she had chocolate cake delivered to our room - which was very much appreciated!
We were impressed with the Regency Club, and I recommend upgrading to it. The breakfasts on the top floor offered great views and a nice selection of food (the oatmeal and croissants were particularly good). Every morning, there is a different main breakfast entree (e.g. Eggs Benedict, French Toast, Breakfast Burrito) in addition to the regular offerings of cereal, yogurt, bagels, toast, muffins, pastries, and assorted fresh fruit, and lox. The dinner hors d'oeuvres included various cold salads, sandwiches, and a different nightly warm item (e.g. egg rolls, stuffed mushrooms, pizza) and appetizer (e.g. gazpacho, seafood bisque, shrimp cocktail). The sushi on Sunday night was our favorite. The tasty dessert selections of cookies and pastries are offered during dinner and after 7 pm. It was nice to pop upstairs during the day to take advantage of the free soda, water, coffee, and tea.
The rooms at the Hyatt are well-appointed and our family of four never felt cramped. The beds were very comfortable, and even though the room next to us was occupied, we never heard any sound coming from it. The lack of a full balcony wasn't an issue, as we've never been a family that spends a lot of our vacation hanging out on balconies, especially when one of the world's nicest beaches is just an elevator ride away. Housekeeping was efficient, starting early and ending late, and the room was always immaculate upon our return, and our request for extra towels and toiletries was always honored.
Everything about this resort shines, from the well-maintained facilities to the meticulous landscaping, and the friendly service by the pool and at the beach enhances the gorgeous setting. Yes, I was one of those people who was lined up at the hut by 6:30 am to reserve a palapa, but those who want to sleep in can rest assured that there are plenty of chaises available later by the pool and on the beach (high season may be a different story, though). If you want shaded space on the beach, there is plenty available under a large hut, that can accommodate 20+ people, but if you don't need shade, they will set you up right by the water or wherever you want. Wherever you are, you are just a few steps from the ocean, bar, and smoothie station. Attendants are always coming by taking drink and food orders. Complimentary floats are distributed beginning at 9 am. Although there were a couple of times in the morning when none were available, we generally only had to wait until lunchtime to get one, and you can always rent one for the day for $5 from a nearby vendor. My kids went tubing, and had a blast. Every water sport is offered on the beach, and the prices are very reasonable.
The lush pool area is well-designed, and never felt crowded. There are black swans, various exotic birds, and friendly lizards (mostly small, though a few are quite big, but still harmless). The water slide was a lot of fun, we ate at the swim-up bar, and people can play volleyball in one of the pools. There is a daily poolside bingo game at lunchtime, but the overall vibe at the pools is relaxing and quiet - with no thumping music like you'll find in Las Vegas.
My family enjoyed the free entertainment by the lobby bar one night, relaxing to good music under the stars and torchlights. The casino opens at 10 am for slots and the table games open at 1 pm. There was only a $10 minimum blackjack table in the afternoons and it was usually empty, but, curiously, I found two $5 tables at night (most casinos have lower table limits during the day and higher limits at night). My son and I played tennis several times, taking advantage of the hotel's two lighted hotel courts. The Hyatt even provides complimentary rackets and tennis balls. We appreciated that each court has a water fountain with refrigerated cold water. The wind was not a factor, either on the court or on the beach. Some people complain about the trade winds, but I found them refreshing, and I didn't get sand in my eye once (and I wear contacts) during our stay. My family used the well-equipped fitness center everyday (okay, the view - of the kids playground - could be better, but I'm not going to count that as a negative). There was a good variety and number of machines. Even though there was a 30 minute limit for the treadmills, there was never anyone waiting to use a machine, so I was always able to get in an hour run. There is a very nice spa, but we did not use it this trip.
We did not rent a car (the cab ride from the airport is only $27), as there are dozens of restaurants and stores within a few minutes walk of the hotel, and good choices on-site.
Even though there were many families with young children, they were all well-behaved. This is one of those nice resorts that honeymooners and couples, as well as families with children, can share and enjoy equally.
There is so much to like about Aruba - it's a safe, clean island with gorgeous beaches, calm clear water, friendly people, good restaurants, no mosquitoes, and comes with the nice added bonus of guaranteed good weather (we only had 30 minutes of rain during our stay). And the Hyatt sets the standard on the island. This one of the world's premier beach resorts. We loved every minute of our stay here, and we look forward to returning.
I would recommend springing for at least a partial ocean view. And I think the Regency Club is an e...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.