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“The Best Hotel in Aruba” 5 of 5 stars
Review of Hyatt Regency Aruba Resort and Casino

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Hyatt Regency Aruba Resort and Casino
4.0 of 5 Resort   |   85 Je Irausquin Blvd, Palm - Eagle Beach, Aruba   |  
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Ranked #11 of 23 hotels in Palm - Eagle Beach
White Plains, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“The Best Hotel in Aruba”
5 of 5 stars Reviewed April 24, 2013

We booked late and had to split the trip between the Hyatt and Bucuti (top rated on Trip Advisor). The grounds of the Hyatt property have no equal on the island. Lush landscaping with parrots, waterfalls, pools with geese, turtles and fish. The pools have slides, volleyball and a swim-up bar. The beach is well-maintained and has many "palapas" for shade, get up early to reserve the best location.

We upgraded our four night stay to the Regency Club level with just 3,000 Hyatt points - incredible value. The Club lounge is open 24/7 with water, soda, iced tea, and hot beverages, as well as fruit and snacks. Breakfast buffet is different each morning with pastries, bread, fruit, cheeses, meats, cereal, and more. At 5PM hors d'ouvres are available with salads and other goodies. In the evening there are desserts. We had a late breakfast and often skipped lunch or shared a sandwich. We went to great restaurants for dinner, but often had to skip the appetizer. We probably save at least $100 per day on food and drinks.

The best part of the hotel is the staff. They answered every question professionally, provided first-class service promptly, and were genuinely interested in making our stay as enjoyable as possible. Always warm and friendly. Kudos to management.

The only negative is that the beach has a lot of boat traffic to meet the demands of guests. Don't let that deter you from enjoying this great facility.

Room Tip: Try to get a high floor, far from the elevators (which is closer to the ocean), and an odd numbered...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, April 29, 2013
Dear Guest,

Greetings from the Hyatt Regency Aruba Resort, Spa & Casino. Thank you for your feedback regarding your recent stay and for taking your time to leave a review. I echo your sentiments with regard to our exceptional service team. We are sincerely grateful that you selected Hyatt Aruba, and look forward to welcoming you back home in the near future.

Ones again thank you for your feedback and on behalf of our associates, masha danki!

Hyatt Management
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rye, NY
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 23, 2013

We decided on Aruba for a long-weekend 20th anniversary get away and the Hyatt Regency did not disappoint. We were greeted with champagne and a hearty "Happy anniversary!" We stayed on the Concierge Floor and I would say it was totally worth it. They sent us a lovely note congratulating us on our anniversary, a nice bottle of champagne and a beautiful chocolate dessert - twice! The food on the Concierge floor is terrific - great breakfast, great snacks, great pre-dinner fare. The rooms are nice sized, quiet, clean and comfortable to hang out in, the bathrooms clean and well appointed, The balcony is small, but you can stand on it. My only caveat would be to avoid the Ruins del Mar Restaurant for dinner, beautiful setting, but the food is boringly ordinary. The Hyatt Regency made us feel like important honored guests and really what more could you want from a hotel?

Room Tip: book on the Concierge floor - it is totally worth it.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, April 25, 2013
Dear Guest,

Greetings from the Hyatt Regency Aruba Resort, Spa & Casino. Thank you for your feedback regarding your recent stay and for taking your time to leave a review. I echo your sentiments with regard to our exceptional service team. We are sincerely grateful that you selected Hyatt Aruba, and look forward to welcoming you back home in the near future.

Ones again thank you for your feedback and on behalf of our associates, masha danki!

Hyatt Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 23, 2013

The Hyatt is a nice looking resort with very nice ambiance. But like other reviews, very expensive. $50 for a bucket of 6 beers....$22 for breakfast buffet and sorry, my kids cannot eat $22 dollars worth of pancakes. But you can easily find decent restaurants within walking distance. My biggest beef with this place was the lack of internet. They charge $35 a week for internet PER DEVICE!!! With 4 people that is simply unacceptable. And when you question the ridiculousness of it, they blame "the internet provider" which is laughable since all the other resorts provide it for free. They do have a coffee shop which supposedly supplies free internet service which worked 50% of the time. The concierge is A+ and extremely helpful. On the flip side, it did force us to "unplug" which in the wake of the marathon bombing was a good thing. It was a great lesson for my kids to be unattached to their texting but it still bothered me the gauging they were trying to get away with. As far as the beach, we were told to be there by 6:00am to get a good chair with a "palm hut". Well we were on vacation and not about to get up that early. We ended up renting a car and going to more beautiful secluded beaches and LOVED it. The kids liked the pools and the bars were very nice but again, prepare for high prices.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, April 25, 2013
Dear Guest,

I would like to thank you for taking the time to write the review about your recent stay. While your experience with us did not earn us a 5 star rating, we appreciate you taking the time to provide feedback. We are in the process of installing our own internet network. We will be offering basic complimentary internet to all guests in the near future.

We hope to have you as a guest again in the future.

Sincerely,
Resort Manager.
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New York, NY
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 21, 2013

We stayed here as a family of 4 with children aged 9 and 6 for six nights. This was not the "get away from it all" Caribbean vacation we'd hoped for.

Our room was tight and lacked the slightest trace of a Caribbean feel. Expect cookie cutter accommodations in a high rise tower, the kind found at an airport hotel. Two queen beds filled the space without an inch to spare. And going outside to enjoy the warm air lost its charm after a moment of standing on the tiny balcony. Our best night’s sleep was in our own beds after returning home because our room, like more than half of the Hyatt’s rooms, look across the pools and grounds but also over Alfresco, the cocktail lounge featuring live music every night. The kids were tired by 9 but unable to sleep until hours later when the cocktail lounge band called it quits, forcing us to lay awake in bed listening to awful covers of Neil Diamond songs like Sweet Caroline booming across the grounds while a couple drunken guests sang along. Worse, the acoustics in the hallways meant we were repeatedly awoken by loud voices and slamming doors as waves of guests filtered back to their rooms through the night and early morning.

We would’ve stayed up later had there been anything for the kids to do other than watch TV in the room. The hotel has no scheduled activities for kids whatsoever, though the game room in the basement with coin-operated video games and a ping pong table held their interest one evening.

My alarm sounded at 5am so I could tiptoe like a cat burglar, slipping out of the room to join the predawn line at the towel hut. The only way to secure a free beach palapa or a chaise under a poolside umbrella is to go through this ridiculous pre-dawn ritual. In the Hyatt’s defense this is a problem facing other high rise hotels in Aruba. But the Hyatt’s smallish poolside area has just five or six umbrellas close enough to the pool to watch the kids, and those five or six umbrellas were snagged by the first few people in line as were the handful of front-row palapas on the beach. No matter how early I rose there were always people ahead of me snagging the best spots by the pool. The towel hut opens at 6:30am so the wait is 60-90 minutes each morning if you hope to get even a second-rate location. This was a first for me after numerous Caribbean vacations. (Another guest in line attempted to get two spots as she had paid for two rooms (one for her children) but the policy required her to wait in line twice; once for each room).

As for the pools, they’re small and the deepest section is just four feet. Our kids loved the waterslide, but if you’re looking for a great pool I’d suggest the Radisson. They also have a maddening reservation system for their poolside space (cabanas in the Radisson’s case) but appeared to have ample free chairs around their enormous beautiful pools.

While I’m voicing my frustrations, the Hyatt apparently doesn’t replenish your coffee once you’ve used the two portions supplied upon arrival. This has happened to me at other Hyatt hotels and appears to be a “brand standard.”

We tried many of the restaurants within walking distance and food was average, disappointing in many cases, and the bill always gave us sticker shock. Our favorite was Casa Tua, good Italian food. Night after night we paid $100 for dinner, in addition to $70 or $80 a day for breakfast and lunch. After a week of this I realized the “pay as you go” vacation isn’t nearly as relaxing as the all-inclusive model and actually costs the same. The dining experience at the all-inclusives is better, and we found we eat healthier at an all-inclusive where guests have ample opportunity to eat fruit and vegetables.

In closing, the Hyatt Regency Aruba is a tower that makes a healthy living off its corporate guests, meeting space, and incentive trips. There was a large group from Servepro or ServiceMaster during our stay. They were nice people but it became obvious this hotel caters to such groups booked by professional meeting planners looking for a nice meeting location for a couple hundred corporate guests. If you’re looking for a classic Caribbean getaway look at another island, go all-inclusive, and you’ll find you’ll pay less, eat better, and enjoy that getting-away-from-it-all resort-like feel you’re hoping for.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, April 25, 2013
Dear Guest,

I would like to thank you for taking the time to post the review. While your experience did not garner a 5 star rating, we appreciate you taking the time to provide feedback. They will help us improve for the future.

Sincerely,
Resort Manager
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Melbourne, Florida
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 20, 2013

The Hyatt Regency Aruba is a very nice resort and we would have given it 4 1/2 stars if we could have.
Rooms are nice, balconies are small and only have enough room to stand, no furniture. We had an issue with the hot water, but they quickly fixed it. I would say the room is what you would expect for a Hyatt Regency.
Restaurants were mixed. We liked the pool side bar/grill as they had good sandwiches and salads. The Palms restaurant was ok. We had one meal and we weren't that impressed so we did not go back. The smoothie bar down by the beach was very nice in the morning. We also ate at Ruines Del Mar and it was good. It has a great ambiance as you eat at the edge of a pond with swans and Koi fish.
Customer Service/concierge was outstanding. The staff are great and the concierge helped us get reservations at many of the local restaurants. They also helped us get a rental phone for $55 that included the phone rental for the week and one hour. We bought another hour of talk time for an additional $22. In that price included all fees to call back to the US.
Pool/beach is very nice. Both the pool and the beach are nice and offer ample seating. The one issue is that people do get up early and place towels on the seats that are under umbrellas. The swim up bar is nice in the pool and they do have tv's.
The casino is nice, but a little small. They do offer free drinks, but only well brands. The only beer that was free was Balashi draft which was fine. They offer all the big card games and have many different slot machines.
All in all this was a great hotel and I would highly recommend it. We did go down to the Mariott and based on the lobby and grounds I would say the Hyatt is much nicer that the Marriott hotel.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 19, 2013

The Hyatt Regency is the latest resort I recently visited. Ive been going to Aruba since 1975. The hotel is very nice except there are no balconies to sit on except for the most expensive suites, unlike the Marriott which has balconies and seating on all the rooms. Unfortunately, the Marriott is situated away from the main drag everyone walks on at night for dining & shopping. The Hyatt is more centrally located for walking around, shopping or eating out. The grounds are very nice with 2 pools and a nice beach area. Be prepared to run out of your room around 6am to get to the towel hut and stand in line for either pool lounge chairs or beach huts. By 7am, your pretty much out of luck from those who like to hoard multiple seating arrangements. Trust me, there isnt enough room for sunning if the hotel is heavily occupied. There are "reserved" beach huts if you like spending an additional $35.00 per day. Bring plenty of SPF 30+. The sun is intense. The constant breeze over the island masks the true impact of the sun. I really hate that they fill the mini-fridge with over-priced liquor & soda. They also say they will fine you $50.00 if you empty it for your own use.....Welcome to Aruba. The first thing you see as you walk in the door is 1 liter bottles of water for $6.50. I walked across the street and got my own for $2.25. We tried 2 of the "on property" restaurants, but again, way over-priced. The breakfast buffet for 2 was $50.00....Seriously? Its eggs & cold pancakes. We had the same great breakfast at a little place called 5 Burgers Aruba, located behind Senor Frogs across from the Raddisson Hotel for $8.00 each, and the food & coffee was actually hot and delicious! We also had 2 sandwiches at the Palms (on premises) for lunch. That bill was $72.00. We wont be eating there anytime soon. Granted prices are higher because its an island, but you dont have to choke your guests to death financially. There are local, delicious restaurants at much better prices. I think they mainly prefer corporate customers who really dont care about prices since the company is footing the bill. Over all, I would stay at the Hyatt again but my dining choices would not be on the property. They can also add a second "empty" fridge for the benefit of guest convenience.

Room Tip: Anywhere is fine. Its all based on how much your willing to spend.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville Beach Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 18, 2013

Went for a wedding(37 people) everyone found great things to do. Service was fantastic with one expection during our first dinner. Room a litlle noisy with outside bar below our window. Shower had mold in it - understandable with the amount of showers we took. Plenty of typical activities water sports, fishing, scuba, booze cruises, golf, casino and tons of shopping. Prices were high even off premise. Real windy all the time. Outside the resort/hotel area not a lot of effort to maintain attractions- hard to find and very dirty on arrival.

Room Tip: Be prepared for noise if you get poolside room.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Aruba Resort and Casino

Address: 85 Je Irausquin Blvd, Palm - Eagle Beach, Aruba
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Palm - Eagle Beach
#6 Luxury Hotel in Palm - Eagle Beach
#6 Spa Hotel in Palm - Eagle Beach
#9 On the Beach Hotel in Palm - Eagle Beach
#9 Top resorts Hotel in Palm - Eagle Beach
#10 Family Hotel in Palm - Eagle Beach
#11 Romantic Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Aruba Resort and Casino 4*
Official Description (provided by the hotel):
Experience an oasis of gracious elegance and warm hospitality. This jewel among beachfront hotels in Aruba offers a welcoming combination of superb amenities, ideal location and outstanding service. Discover countless ways to spend your days at our luxurious Aruba hotel and spa. Play tennis, relax on the white-sand beach, race down the waterslide, or pamper yourself at Stillwater Spa. Savor delicious cuisine from around the world. Take a chance in the casino. Whether you are looking for a fun-filled family vacation, a romantic getaway or a memorable business gathering, this year-round Palm Beach Aruba hotel destination is sure to delight. ... more   less 
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Also Known As:
Hyatt Regency Aruba Hotel Palm/Eagle Beach
Hyatt Regency Aruba Resort And Casino Palm - Eagle Beach
Hyatt Palm/Eagle Beach
Palm/Eagle Beach Hyatt
Aruba Hyatt
Hyatt Hotel Aruba

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