This is an impecable hotel with excellent amenities in a perfect location! Great options for dining including Mexicado, authentic Mexican cuisine, The Palms, great for lunch or dinner by the lit torches and a casual beach bar with good lunch options. The lobby bar has evening entertainment throughout the week. A romantic place for a cocktail. The staff of the hotel are very warm and welcoming and this made our stay exceptional. I would definitely recommend this hotel and will be returning myself!

My wife and I spent 1o days in Aruba. This was my first visit to the island and Aruba was very nice. As for the hotel, it was just all right. We paid a premium to stay on the 9th floor, expecting the rooms to be nicer but they really weren't, just a regular hotel room with nothing special. The free breakfast and evening snacks were quite good but the room was definitely over priced. We paid $ 715.00 per night and a standard hotel room. We travel to the Turks and Caicos quite often and stay at Seven Stars and for the price we paid at the Hyatt we could have had a 1500 ft suite.

The pool area and courtyards and landscaping at the Hyatt seemed to be by far the most lavish on the island. The beach is not too wide and on the left side the view is blocked by wall to wall bars and water sport rental huts. The right side doesnt have them but there is some sort of reservation/fee system. We were treated very nicely as platinum guests -no internet fee plus room upgrade to pool view which was nice. The balconies are only standing room except for the luxury rooms. Ruinas restaurant was expensive and mediocre. Cold buffet at $12 was very nice-hot buffet at $24 is more of a rip-off. The room itself was ok-nothing special.

I recently stayed with my wife at the Hyatt regency in Aruba 2/3/2013-2/8/2013. The hotel and facilities were quite nice. Unfortunately we were affected by the big storm that moved its way into New England, and a dream vacation was transforming into a nightmare. The response of the Hyatt staff during our time of need was unacceptable and worth mentioning today. The staff was completely ill prepared to handle the call volume that ensued as many displaced guests scrambled to find a way home and a place to stay. Not one staff member seemed to be interested in helping those in the lobby who struggled to find resources required to find their way home. Rather than problem solve, they resorted to excuses. The room rate to call out was $1/min and the average call wait was 35 min to one hour. In our case, we spent over three and one-half hours trying to resolve our traveling crisis and rebook our flights. It appeared to be more economially opportunistic for the Hyatt than truly helpful to the stranded guests.

The concierge desk was lazy and unmotivated to problem sovle as was the case with managment. Their behavior was abrasive and insensitive. Not a single Hyatt representative attempted to proactively accommodate guests by making resources/information available such as phone and Internet. I'm appalled that the guest services manager attempted to placate guests ONLY after the damage had already ensued, and tempers flaring. At that point, only a bitter distaste for the establishment permeated. The apoligies after seemed wholly disengenuous.

The Hyatt corporation would be well served to have quarterly sensitivity classes for their staff, particularly at the Hyatt regency in Aruba. Poor leadership and problem solving abilities. Poor customer service overall. I expected much more!!!!