We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice grounds-so so beach” 4 of 5 stars
Review of Hyatt Regency Aruba Resort and Casino

Save Saved
You added Hyatt Regency Aruba Resort and Casino to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hyatt Regency Aruba Resort and Casino
4.0 of 5 Resort   |   85 Je Irausquin Blvd, Palm - Eagle Beach, Aruba   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Announcement
Join Hyatt Gold Passport®
Ranked #11 of 23 hotels in Palm - Eagle Beach
Potomac, MD
Top Contributor
108 reviews 108 reviews
56 hotel reviews
Reviews in 68 cities Reviews in 68 cities
175 helpful votes 175 helpful votes
“Nice grounds-so so beach”
4 of 5 stars Reviewed February 10, 2013

The pool area and courtyards and landscaping at the Hyatt seemed to be by far the most lavish on the island. The beach is not too wide and on the left side the view is blocked by wall to wall bars and water sport rental huts. The right side doesnt have them but there is some sort of reservation/fee system. We were treated very nicely as platinum guests -no internet fee plus room upgrade to pool view which was nice. The balconies are only standing room except for the luxury rooms. Ruinas restaurant was expensive and mediocre. Cold buffet at $12 was very nice-hot buffet at $24 is more of a rip-off. The room itself was ok-nothing special.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,594 people have reviewed this hotel

Traveler rating
    910
    450
    145
    52
    37
See reviews for
379
762
20
62
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (290)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Denver
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 10, 2013

I recently stayed with my wife at the Hyatt regency in Aruba 2/3/2013-2/8/2013. The hotel and facilities were quite nice. Unfortunately we were affected by the big storm that moved its way into New England, and a dream vacation was transforming into a nightmare. The response of the Hyatt staff during our time of need was unacceptable and worth mentioning today. The staff was completely ill prepared to handle the call volume that ensued as many displaced guests scrambled to find a way home and a place to stay. Not one staff member seemed to be interested in helping those in the lobby who struggled to find resources required to find their way home. Rather than problem solve, they resorted to excuses. The room rate to call out was $1/min and the average call wait was 35 min to one hour. In our case, we spent over three and one-half hours trying to resolve our traveling crisis and rebook our flights. It appeared to be more economially opportunistic for the Hyatt than truly helpful to the stranded guests.

The concierge desk was lazy and unmotivated to problem sovle as was the case with managment. Their behavior was abrasive and insensitive. Not a single Hyatt representative attempted to proactively accommodate guests by making resources/information available such as phone and Internet. I'm appalled that the guest services manager attempted to placate guests ONLY after the damage had already ensued, and tempers flaring. At that point, only a bitter distaste for the establishment permeated. The apoligies after seemed wholly disengenuous.

The Hyatt corporation would be well served to have quarterly sensitivity classes for their staff, particularly at the Hyatt regency in Aruba. Poor leadership and problem solving abilities. Poor customer service overall. I expected much more!!!!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, February 15, 2013
Dear Guest,

I would like to thank you for taking the time to post review about your recent stay at the resort. I sincerely apologize for the less than satisfactory stay. I have share your posting with the staff regarding your experience during the snow storm. While we generally received positive feedback about the service from our concierge staff, we learn from every experience to help us to improve.

We hope we will have the opportunity to regain your confidence should your travel plans include Aruba in the future.

Again, thank you for taking the time to post the review.

Resort Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 9, 2013 via mobile

This hotel has NO ability to help distressed travelers and their employees lack plain old common sense. This was our second stay and a complete disappointment. We were there during the Noreaster that grounded many, many guests. The concerige and guest services manager would not open up an additional phone line so that guests could call airlines and rebook. Nor would they help us with any alternate plans. In convo with other guests- same sentiment- concerige is LAZY.

Our room was ok except for the toe nail clippings on the rug- not ours. Hello vacuum???

If you want to sleep in and go to the beach on your vacation- you cannot here. You must get up and reserve a spot with an umbrella for beach or pool. The line forms at 630 am! Dont be late! You can of course pay extra if you want!

The wifi price and coverage was ridiculous. If you have a sick child at home, need to reschedule your flight or communicate for any business need- forget about it. This is 2013 - wifi should be FREE and FUNCTIONAL.

We wont be back and eagerly await the Ritz Carlton-- where serice and customer satisfaction is of concern. Hyatt Aruba- get ready for competition.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, February 18, 2013
Dear Guest,

I would like to thank you for taking the time to post feedback about your recent stay. I sincerely apologize for the less than satisfactory experience during your return visit. The comments about the concierge and housekeeping concerns have been shared with the appropriate managers. We are currently installing a WiFi solution that will be available at no cost to guests staying at the resort.

Again, thank you for taking the time to offer feedback. We hope to have you as a guest again to regain your confidence.

Sincerely,
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 6, 2013

We stayed at this hotel the last week of January for 8 nights.
I am writing this review because I am tired of hotels taking advantage of people at check out with ridiculous hidden fees.

Here is the breakdown on this hotel :

• Is Aruba amazing : YES
• Is the hotel location excellent : YES
• Is the property beautiful : ABSOLUTELY
• Is the service great : YES

Here is my problem. People are paying a HUGE amount of money per night in the high season and this is what they get on top of that.

• Resort Fees : $50-60 a day
• Room Service Fees $4.50 per day (this is a first ?)
• Baggage handling fee $15 (this is first ?) - And it does not matter whether you use a bellman or not - You're gonna pay Buddy anyways. We brought our luggage to the room and they still had the audacity to charged us.
• You want a hut in the shade on the beach. You better be in line at 6h30AM (what a vacation...). Oh you want to reserve one ? No problem $35.
• And the list goes on and on. Expect 5-6 charge lines per day under your hotel nightly fee.

It's a beautiful hotel and location, but their financial goals off each customer are out of line.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 6, 2013

Just returned from another glorious week in Aruba. We have been coming to Aruba on and off for more than 35 years. Over the years we have stayed in many hotels, but the Hyatt is definitey our favorite. Perfect location, beautiful beach and extraordinary staff. We have stayed here for over 15 years, usually at the end of January. So many of the staff have been there for more than15 years, so it is like coming home. Wonderful warm receptions. The weather is wonderful, warm with tradewinds. We love the tents on the beach. Two lounges under the tent, two on the beach and you are set for the day. You can even have your lunch on the beach. We will definitely be back next year.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, February 7, 2013
Greetings from Hyatt Regency Aruba!

We appreciate the great post to TripAdvisor and want to thank you for taking the time to share your positive experience with everyone. We are pleased to know that we exceeded your expectations once again and look forward to serving you soon. Thanks again!

Warm Regards,
Hyatt Regency Aruba Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 6, 2013

We have gone to the Hyatt for several years now over the MLK week. We've never had an issue before. We were down at the Hyatt bar closest to the beach, we were watching a game and having a glass of wine after dinner.
A local man, around 30 years of age, proceeds to approach my husband and very discretely say discriminatory remarks to him and accuse him of being racist! My husband was watching tv, minding his own business, hadn't said a word. The guy was obviously on something. The bartender did nothing, I proceeded to say something to one of the managers. She said she knew something was up and was in touch with security. She mentions they'd had trouble with him before. I asked that they hurry. The guy was huge and was starting to try and engage me in his stupid abuse. Security slowly saunters down and asks the guy to leave. Very little was said to apologize to my husband, it was as if nothing had happened.
I think what bothered me the most was this guy had a history with the Hyatt, and they weren't calling the police.
We tried to take this up with the night manager at the front desk, but they had to be paged and couldn't be bothered to show up. There was no call the next day, no follow up whatsoever.
I'm just thankful nothing more serious happened. Really soured the whole vacation.
.

Stayed January 2013, traveled with family
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, February 15, 2013
Dear Guest,

I would like to thank you for posting the review. The safety and security of our guest is of utmost importance. We would like to discuss this matter with you. Please email us at adventur@hyatt.com, and provide the best means of contacting you.

We look forward to hearing from you.

Sincerely,
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 3, 2013

This was our third stay at the Hyatt Aruba which is located in the high rise section of the island. Great location ($25 taxi from airport) hotel is on the beach and across the street from shopping and plenty of restaurants so no car rental is needed. The hotel itself is beautiful and the staff is very warm and friendly.

HOTEL OVERALL:
Beautiful modern decor, renovated a few years ago and it now has more of a Hyatt/ luxury feel, which we love.

ROOM:
The room was a nice size, we had a king bed, chaise lounge, desk and enough room to walk around without feeling "cluttered". Bed was very comfy and room was very clean (I'm the traveler who tears apart the bed to check before settling in!!). bathroom is huge, two counters and a very large rain shower. (Portico toiletries which seem to be Hyatt standard, nice eucalyptus scent)

We used points to upgrade to the club level (9floor) so we were able to get a continental breakfast each morning, beverages throughout the day and a light snack was offered in the late afternoon. Probably not worth the extra hundreds of dollars to upgrade to the club level but if you have the
Hyatt points I highly recommend the upgrade! We ate breakfast in the lounge each morning and that kept us full enough to skip lunch and hold out for the club level afternoon "snack" which was typically salads, cheeses and desserts with a different cuisine highlighted each night.

STAFF:
On our first night We were welcomed back with a cheese plate and champagne and a sweet note from the manger thanking us for returning to the hotel. A few nights later we celebrated a birthday and chocolates and champagne arrived from the club level manager with another sweet note.. As I mentioned, the staff is extremely friendly and helpful and a major reason we have stayed in the hotel 3 times!

FOOD:
A recent renovation eliminated the japanese and italian restaurants but replaced them with Mexican, which I didn't have time to try. Remaining restaurant, Ruins Del Mar was beautiful at sunset (eat outside!) and the food was excellent once again (though a bit pricey). There is a "market" where you can purchase snacks or STARBUCKS as well as The Palms which is great for casual (burger) type dining. If you're venturing out of the hotel for dinner I highly recommend Texas de Brazil and Daniel (if you're a meat eater) and Hosteria de Vittorio (for Italian) all across the street from the hotel and a 3-5 minute walk. Overall, I think Aruba restaurants (both in the Hyatt and across the street) are excellent, haven't had a bad meal there yet!

POOL/BEACH:
Both very clean (though crowded as expected due to the time of year -January- in which I visited)
Water was calm and perfect.

CONS (not many!!)
there is a resort fee (I had no idea till I checked out, didn't recall it from my last visit 5 years ago)
There is also a fee if you wished to use the in room fridge for your own items. (Though we had access to the club level lounge so we never needed this option)
Step out balcony is too small for any furniture, which is a shame since the property and view are so beautiful it would be nice to sit on the balcony rather than stand.

Overall we really like this hotel and would stay here again next time we're in Aruba!

Room Tip: Use Hyatt points to upgrade to club level!
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, February 7, 2013
Dear Guest,

Greetings from the Hyatt Regency Aruba Resort, Spa and Casino. Thank you for your feedback regarding your recent stay and for taking your time to leave a review. I echo your sentiments with regard to our exceptional service team. We are sincerely grateful that you selected Hyatt Aruba once again, and look forward to welcoming you back home in the near future.

One again thank you for your feedback and on behalf of our associates, masha danki!

Sincerely,
Hyatt Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hyatt Regency Aruba Resort and Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Aruba Resort and Casino

Address: 85 Je Irausquin Blvd, Palm - Eagle Beach, Aruba
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Palm - Eagle Beach
#6 Luxury Hotel in Palm - Eagle Beach
#6 Spa Hotel in Palm - Eagle Beach
#9 On the Beach Hotel in Palm - Eagle Beach
#9 Top resorts Hotel in Palm - Eagle Beach
#11 Family Hotel in Palm - Eagle Beach
#11 Romantic Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Regency Aruba Resort and Casino 4*
Official Description (provided by the hotel):
Experience an oasis of gracious elegance and warm hospitality. This jewel among beachfront hotels in Aruba offers a welcoming combination of superb amenities, ideal location and outstanding service. Discover countless ways to spend your days at our luxurious Aruba hotel and spa. Play tennis, relax on the white-sand beach, race down the waterslide, or pamper yourself at Stillwater Spa. Savor delicious cuisine from around the world. Take a chance in the casino. Whether you are looking for a fun-filled family vacation, a romantic getaway or a memorable business gathering, this year-round Palm Beach Aruba hotel destination is sure to delight. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Tingo, Travelocity, BookingOdigeoWL, Despegar.com, Otel, Venere and Agoda so you can book your Hyatt Regency Aruba Resort and Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Aruba Hotel Palm/Eagle Beach
Hyatt Regency Aruba Resort And Casino Palm - Eagle Beach
Hyatt Palm/Eagle Beach
Palm/Eagle Beach Hyatt
Aruba Hyatt
Hyatt Hotel Aruba

Owners: What's your side of the story?

If you own or manage Hyatt Regency Aruba Resort and Casino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.