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“luxury, location and service top notch!” 4 of 5 stars
Review of Hyatt Regency Aruba Resort and Casino

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Hyatt Regency Aruba Resort and Casino
4.0 of 5 Resort   |   85 Je Irausquin Blvd, Palm - Eagle Beach, Aruba   |  
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Ranked #11 of 23 hotels in Palm - Eagle Beach
toronto, on
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“luxury, location and service top notch!”
4 of 5 stars Reviewed January 15, 2013

let me start by saying that my husband love to travel and like luxery, pampering and great food,shopping. Since having children allbeit more difficult we still like to travel that way but have to keep the childrens needs in mind as well. This hotel was perfect for us. The service was spectacular and very very friendly! The hotel grounds were beautiful and well kept. I like this hotel because it is not too big as well to get around. We are a young couple that travelled with our 6 year old and 8 month year old and found this hotel to be very family friendly. Our daughter especially loved the water slide!!! - a little too much we had problems getting her to go in the ocean lol. The food was great and I really liked that they had some wonderful healthy options and great salads especially for lunchtime. Probably some of the best hotel food I have had in the carribean and we are foodies
The rooms were nice, clean - the only thing no balcony a bit small unless you ask for a suite and upgrade- which we did so we were happy. The Casino needs a renovation. I heard there is a great babysitting service that the hotel offers as well. - we didn't use it this time but will for sure the next visit after talking to some repeat guests. Beach was beautiful white sand and shallow warm clear water. What was a nuisance was this 5-6 am wake up for saving a chair/umbrella at the beach. I was up anyhow with the little one but it amazed me how many people were up waiting in line until 7 when you could get a chair with an umbrella. The sun is so hot so I couldn't imagine not being under one especially with small children.
The location was perfect were able to walk out to the strip of restaurants and shops turn left out of the hotel and there is a square that offers many things for the kids( pony rides, jumping castles etc to do plus shopping for adults in the evenings .. we really enjoyed Gioannis( I can't remember if I spelt that right) down the street- must have their special of cooking the pasta in the wheel of Parmgiano Regeano- it is quite a show as well. I recommend this hotel for families . Not a hotel I would pick if I was just with my husband or with my girlfriends. It had many kids which if you have them is fantastic but if you don't maybe not so much..
Keep in mind we also went very high season Easter weekend that is very popular with families- and may have just been that time of year. I heard it is one of there busiest weekends. They also did an Easter Egg hunt that was also a lot of fun for the kids.
We will make this an annual trip . We really enjoyed our stay and loved Aruba

Room Tip: pick the suites and make sure you have a balcony
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
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English first
Amsterdam, The Netherlands
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed January 10, 2013

Sooo disappointing experience! Breakfast is horrible. Extremely slow service and average food that Is overpriced. We only had dinner one time because: bad service and bad food! The only thing this hotel is going for is its location.
Have paid so much money but huge disappointment and we still have one and a half week to go...how to deal with it???

  • Stayed January 2013, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey N, Sales at Hyatt Regency Aruba Resort and Casino, responded to this review, January 11, 2013
Dear Guest,

I know our Director of Food & Beverage has been in contact with you. We look forward to turning around your food and beverage experience at the resort. Enjoy the rest of your vacation with us.

Sincerely,
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 7, 2013 via mobile

Let me baseline everyone to the fact that we travel up to four times per year and we have been to Aruba 10 times. The Hyatt was a big hit with our family. The rooms were very clean and comfortable. The housekeeping group execllent. The food was Ok and a bit expensive but the service made up for the shortfalls. Our only disappointment was the pools and pools decks were trashed by midday and there was no presence to spruce them. Overall great trip.... shout out to Jackey at the front desk, Augie and Tess at the beach, Jimmy at the bar and Audi one of the managers. ALL WHO DESERVE SERVICE AWARDS....

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 6, 2013

We stayed at the hotel in July with 3 other couples and had a blast. Beautiful manicured grounds with iguanas everywhere you looked; well appointed rooms that are very comfortable and quiet, and amazing food and service everywhere. We would definitely go back!

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey N, Sales at Hyatt Regency Aruba Resort and Casino, responded to this review, January 8, 2013
Greetings from the Hyatt Regency Aruba Resort Casino and Spa. Thank you for your feedback regarding your recent stay and for taking your time to leave a review. I echo your sentiments with regard to our exceptional service team. We are sincerely grateful that you selected Hyatt Aruba, and look forward to welcoming you back home in the near future.

Ones again thank you for your feedback and on behalf of our associates, masha danki!

Sincerely,

Hyatt Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holmdel, New Jersey
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 4, 2013

I've stayed in several hotels in Aruba over the years but I keep coming back to the Hyatt. Although one restaurant was under construction during our stay, the nuisance was minimal. The grounds are lush and the wooden shutters in the lobby give a feeling of tropical paradise. The staff has always been friendly here. The guests seem to be a good mix of couples and families. Rooms are very good, not excellent. Say hello to the African Grey Parrots... they have a vocab of over 500 words.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey N, Sales at Hyatt Regency Aruba Resort and Casino, responded to this review, January 8, 2013
Greetings from the Hyatt Regency Aruba Resort Casino and Spa. Thank you for your feedback regarding your recent stay and for taking your time to leave a review. I echo your sentiments with regard to our exceptional service team. We are sincerely grateful that you selected Hyatt Aruba, and look forward to welcoming you back home in the near future.

Ones again thank you for your feedback and on behalf of our associates, masha danki!

Sincerely,

Hyatt Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oranjestad
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2013

Ruben M.
I took my wife for our 6 year anniversary to the Hyatt Regency Aruba's newest culinary jewel; Mexicado restaurant. We wanted to "spice up" our anniversary and how better than with great Mexican Cuisine. The cozy romantic seating overlooking the waterfall was a great start. Our host provided us with an ample selection of Tequila cocktails and the “Pathfinder” cocktail put our night in high gear! We loved the fact that we got home-made, table-side Guacamole & chips and enjoyed an awesome meal, which definitely spiced up our night! We can not wait to go back and try out some of the many other flavorful dishes! We suggest you make reservations ‘cause this place it HOT!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, January 16, 2013
Dear Guest,

Thank you so much for your positive feedback about your experience at our new Mexican restaurant, Mexicado. We are delighted to hear that you selected the Hyatt to celebrate your special 6 year anniversary. We value your comments and thank you for taking the time to share your thoughts.

Warm Regards,

Hyatt Regency Aruba Management
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chester
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 1, 2013

The Hyatt in Aruba is a very nice hotel. Our only gripe was that we were told by the Hyatt booking agent that our 1 bedroom suite would have a private bedroom and that our kids could sleep on the sofa bed. This was absolutely false and of course when I brought it to the attention of the front desk and manager, they were full and could do nothing. We have 10 and 12 year old boys and only travel with connecting rooms or private bedroom suites. It is not a vacation if you have to share "everything" with your kids. Nothing was done for us except an offer to let us pay for another room opening up the next day, but not connecting. I may be an overly protective American, but having my 10 and 12 year olds in their own room down the hall in a foreign country sounded scary to me - no thanks.

The positives of this hotel are many. It is an attractive hotel with nicely maintained indoor and outdoor areas. The Regency club was well staffed and stocked daily for breakfast, drinks and late afternoon snacks. The pool and beach were nice and well taken care of. The 2 main restaurants were decent, but nothing special. There are definitely better restaurants around for good meals. The cleaning staff was excellent and most of the concierge staff were helpful. Red Sail Sports offers a nice mix of activities and they have a rep on site. There are several nice restaurants within walking distance of this hotel that are tasty (Aqua Grill, Texas de Brazil, Gelatissimo) and an excellent steak place a bit farther called El Gaucho. Wake up early if you like to reserve umbrellas at the beach or the pool - they are gone by 730 am. Overall a good experience, but make sure you confirm what type of room you need and what you end up getting.

Room Tip: If you can afford to pay a little extra the Regency Club rooms on the 9th floor are worth it for the...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey N, Sales at Hyatt Regency Aruba Resort and Casino, responded to this review, January 8, 2013
Greetings from the Hyatt Regency Aruba Resort Casino and Spa. Thank you for your feedback regarding your recent stay and for taking your time to leave a review. We are sincerely grateful that you selected Hyatt Aruba, and look forward to welcoming you back home in the near future.

Ones again thank you for your feedback and on behalf of our associates, masha danki!

Sincerely,

Hyatt Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Aruba Resort and Casino

Address: 85 Je Irausquin Blvd, Palm - Eagle Beach, Aruba
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Palm - Eagle Beach
#6 Luxury Hotel in Palm - Eagle Beach
#6 Spa Hotel in Palm - Eagle Beach
#9 On the Beach Hotel in Palm - Eagle Beach
#9 Top resorts Hotel in Palm - Eagle Beach
#9 Family Hotel in Palm - Eagle Beach
#11 Romantic Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Aruba Resort and Casino 4*
Official Description (provided by the hotel):
Experience an oasis of gracious elegance and warm hospitality. This jewel among beachfront hotels in Aruba offers a welcoming combination of superb amenities, ideal location and outstanding service. Discover countless ways to spend your days at our luxurious Aruba hotel and spa. Play tennis, relax on the white-sand beach, race down the waterslide, or pamper yourself at Stillwater Spa. Savor delicious cuisine from around the world. Take a chance in the casino. Whether you are looking for a fun-filled family vacation, a romantic getaway or a memorable business gathering, this year-round Palm Beach Aruba hotel destination is sure to delight. ... more   less 
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Also Known As:
Hyatt Regency Aruba Hotel Palm/Eagle Beach
Hyatt Regency Aruba Resort And Casino Palm - Eagle Beach
Hyatt Palm/Eagle Beach
Palm/Eagle Beach Hyatt
Aruba Hyatt
Hyatt Hotel Aruba

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