This will be a book so bear with me. I have nothing but great things to say about this hotel and their staff. Lets start with the staff. BEST customer service ever. From check in to check out, the service never stopped. Upon check in we saw the awesome smile and warmth from May. She was so helpful and so friendly and upgraded our room without asking. My children took right to her and had to come see her at the desk everyday bc they felt so comfortable with her. The first night she sent up a fruit platter for us and a card hoping our stay was going well and if there was anything she could do to let us know. WOW! That just blew us away with how kind and thoughtful she was. The next day there was a knock on our door, more gifts for our kids from May and the Edmar from Security (quality control). He wrote a beautiful letter about our kids stealing their hearts and hoping we come back again. Again we were completely blown away. There was awesome love and service from Nicole who greeted us with punch and a cold towel as soon as we walked in. She was so loving towards my kids and us. My kids took right towards her and ran to her every morning to give her the biggest hugs. She was just so awesome and a huge bright smile was so nice to see each morning. Also at the front desk we loved Maurits and Maureen. The whole front desk was always so helpful and friendly and great customer service. I have to mention Roy who stands outside and welcomes you and helps you unload. He was so great everyday and also gave the kids hi fives and big smiles. Another awesome person who works there that we met out at dinner at Barney's one night was Marjolein. She was so warm and friendly! She sent us fruit baskets and cookies and milk for our kids. She met up with us the next day over drinks and talked and we felt like we had known her forever. I can't forget the concierge and the bellman. They were always willing to help and the bellmen never let you lift a finger. Abe the bellman was a great guy! Even gave us a heads up about a parade downtown so we could leave early for the airport without getting stuck. Others I need to mention were Delfina who worked along with Nicole and Jeremy down at the towel hut! So friendly and knew us by name with great customer service! Everyone working at the cafe as well gets a big shout out. We also met Lou who was working there training the staff. He would always go out of his way to say hello to us and our kids. Everyone here made us feel like royalty. We have never felt so welcomed and loved. The hotel itself was beautiful and our room was spacious with a huge balcony. You really don't need to leave the hotel if you don't want to. The pool was huge with waterfalls and it was lit up at night. The ocean was amazing and they tilled the sand everyday. The grounds are immaculate and again everyone who worked there was always so nice. Only word of advice is bring bug spray as the Mosquitos are brutal in the early morning and 6pm. Otherwise we will be back next year to the Marriott and paradise!