My boyfriend and I have just returned from a week at the Radisson. We decided to stay there after having read the reviews on TripAdvisor. There were very good points and a few bad ones, so overall, I'd have to rate the week there as average. First, the accommodations were spectacular. We booked a full oceanview room, and I must say that for the price, it was lovely. Clean, great view, comfortable bed, a decent bathroom. Room service was good, check-in process went very smoothly although after requesting an earlier check in than 4:00, the room wasn't ready until exactly 4:00. Hotel was not crowded, which was nice, no waiting for elevators. Hotel grounds were lovely, and we had our choice of chairs at the pool although the covered areas filled early, mostly with people who ran down, put towels across chairs & didn't show up until late in the day. We were told that the following week would be busier as this was the end of the shoulder season. One VERY big suggestion would be that since there are two large pools, that the one where all of the activities take place should also be designated at the "children's pool". There were way too many diaper babies and yelling toddlers in the area that should have been the "quieter" or "adult" pool. Restaurants were wonderful, especially the Sunset Grill and Laguna's. Good service, not outrageous prices. Gilligans was OK for lunch as it was close to the pool area where we spent most of the week. Food was OK at Gilligans, but nothing to write home about. Could have used a little more imagination. Beware! Tips in restaurants as well as poolside bar service are already ADDED to the total bill. We didn't realize this for a few days and ended up tipping twice. I'm sure we're not the first, either.
Biggest complaint was how we were treated by bar staff. My boyfriend had ordered drinks on several occasions with an "extra shot". We later found out that he was charged for TWO drinks!! We spoke to the manager of Gilligans about this the first time, and he said he would adjust the price so that there was only a charge for an extra shot. The next day, same thing happened. When we spoke to the manager again, we were told, "Well, I fixed it for you yesterday. It was a one time thing. We charge double for extra shots. That's the rule." He was quite rude, said if we didn't like it to take it up with the front desk. So that was definitely a BIG minus. Otherwise, the hotel was very nice, most of the staff was friendly, restaurant concierges did their jobs without going out of their way. Beach was very nice, seemed a lot less congested then the Wyndham beach area. Area restaurants were great. Chez Mathilde was our overall favorite for romantic ambiance, food, and service. Loved Madame Jeanette's, Gasparito was good but very hard to communicate with our wait person, who spoke little English. Least favorite was "El Gaucho". I had been there about 5 years ago, and it was terrific. This time, just OK. Wouldn't go back. Overall, had a wonderful vacation, but don't think I'd stay at the Radisson again. Maybe try the Hyatt next time.
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- Also Known As:
- Radisson Aruba Resort, Casino And Spa
- Radisson Aruba Hotel Palm/Eagle Beach
- Radisson Palm/Eagle Beach
- Aruba Radisson
- Raddison Aruba
- Radisson Aruba Resort, Casino & Spa Palm - Eagle Beach