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“Thanks Mark and Radisson Aruba!” 5 of 5 stars
Review of Hilton Aruba Caribbean Resort & Casino

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Hilton Aruba Caribbean Resort & Casino
4.0 of 5 Resort   |   J.E. Irausquin Boulevard 81, Palm - Eagle Beach, Aruba (Formerly Radisson Aruba Resort, Casino & Spa)   |  
Hotel amenities
Ranked #11 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Thanks Mark and Radisson Aruba!”
5 of 5 stars Reviewed May 10, 2014 via mobile

This is an update to an earlier 1 star rating based on a problem with Radisson corporate. I'm updating to 5 stars based on the fact that Mark the GM went out of his way to cover for corporate mistakes. Our room was awesome, we even got a free Suite upgrade! The grounds and beach are simply beautiful. 2 nice pools, great location, impeccable maintenance, and a fantastic service staff. Really we could not have asked for more on this trip. A huge thank you to Mark and his staff at the Aruba Radisson.

Stayed May 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,113 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (603)
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English first
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 6, 2014

I have been to Aruba over 8 times. My favorite Hotel is the Radisson. I feel so welcome everytime I go to the Radisson. Rudy welcomes us everytime we are there. I just booked another trip for this June and I cannot wait! Jermaine the Guest Relations Manger is always so helpful. The Radisson Aruba is the only hotel I will now stay at in Aruba. The Radisson is a great location for dinning, shopping and the beach is fantastic. It is my home away from home!!

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pittsburgh
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 4, 2014

This was our first trip to aruba, and the radisson did not disappoint! Very beautiful and well maintained grounds. Check in went smooth and our room was great. We booked a deluxe ocean view room in the aruba tower. Our room number was 1318 and it had a view of the pool and ocean. Our maid service was top notch! The pool area is gorgeous with plenty of lounge chairs. The beach and ocean were outstanding! We never used a palapa, but there were numerous lounge chairs available. The only time it got crowded on the beach, was when there were cruise ships in port. Which was only 1 day during our stay. The service at the pool bar was excellent, and Winnie was a joy! Everyone on the resort was friendly and helpful and always smiling. We ate at Gilligan's for lunch a few times, and the food was good. A little pricey, but that was expected when eating and drinking on property. The location of the radisson is perfect. Right across the street are all the restaurants,bars and shopping you could want. We took a short cab ride to a few restaurants during our stay also. Depalm tours is located in the lobby for all of your excursion needs. We would highly recommend the utv tour. The hotel also has numerous activities scheduled, and has an activities board located in the lobby. We attended the manger's cocktail party, and the wine and cheese night. We also did paddle boarding and Aqua Zumba in the pool. This was a fantastic stay and we can't wait to return. We can see why the radisson has so many return vacationers. A great trip!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurel, Delaware
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed May 3, 2014

The Radisson is a great place to stay long term or short term. We stayed here for an all inclusive week which was perfect for us as a family. The rooms are clean with a king sized bed, nice sized bathroom with marble counter tops, and nice ocean front views. After hitting the private island, we would come back to Gilligan's Bar. A couple of nights, we had dinner from their menu along with catching the "happy hour" 2 for one specials. I would recommend the fish tacos along with their salads.I also love their soup shooters. Winnie is a great bartender and by the end of the week knew what we liked for drinks. My only complaint is they kept running out of mint for the mojitos! Really no big deal and i switched to a similar drink that Winnie recommended instead that was similar. The restaurants across the road are great, especially the buffet at Aqua doesn't disappoint. We tried the restaurant near Gilligan's and for breakfast it is great but I would pass on it for dinner. The food is not as good as the restaurants across the street. I feel like this is the only weakness of the resort and a few tweaks could bring it up to the other restaurants the resort has to offer. Love the updates to restaurant at the island and it is just a beautiful place to relax.

Room Tip: Request an ocean side room!
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 3, 2014

It was a nice hotel, unfortunately we did not have a good experience with a customer service from the start. Before arriving to the hotel, i tried to call several times to the main line. First time no one answered, which was surprising, considering it's a hotel and someone should always be available (at least in my experience), next time, someone answered but was not able to check if have a reservation, - "call tomorrow 9 to 5". Not a very big deal, just unusual. Maybe it's specific to Aruba's hotel industry?
Anyway, when we arrived at the hotel, and after completing our check-in were given keys to our room. I pointed out that our booking reservation includes resort credit. The hotel clerk looked at the computer and said that we do nothave it. I asked to look at our reservation and pointed to her the paragraph, where it said that we do have a credit. She said: "ok, so when you spend money at the hotel, we will deduct it from your bill." But then she talked to someone else and said that they have to check if we have the credit. The other person, told us, that the agent we used to book the hotel usually is not allowed to provide credits but she will need to ask her manager. She said, come and find me later, i will find out from the manager. I asked if she could call our room and let us know, she said "ok". ( it's only $50, we did not really wanted to be preoccupied on vacation with this issue). She never called us. When we were leaving hotel that night to go out for dinner, we saw her on the front desk and stopped by. She said that she talked to the manager, and he said that we were not allowed to use the credit. But they will credit our card with $100 as "make it good credit" ( or something like that).
When we were checking out and mentioned it to the person on the front desk, she said she does not have any note about the credit, but will check with the manger. ( did not really seem like she was planning to do that). We never got the credit. Which, again not a very big deal, just not the best experience with a customer service, considering also it is a 4 star hotel.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paterson
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 30, 2014

The Radisson has a wonderful Guest Room, King size bed, marble tile bathroom and a nice size balcony. Since it is a hotel you have the options of buying the breakfast or breakfast and lunch package. We opted out and had our meals along the strip, or at the beach. I recommend the Radisson for the property, rooms and pools.

Room Tip: We were on the 4th floor and it was quiet..
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little egg harbor
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 30, 2014

This was our 8th trip to Aruba and our 4th stay at the Radisson. We always get a great room with a spectacular view! The staff always goes above and beyond to make our stay perfect. Service and food was top notch at all of their restaurants and bars. The staff at the Radisson are always smiling. Wish I could remember all of their names to acknowledge them in this review! It's nice to see the same staff each year and have them remember you! Sophia at the towel hut always a pleasure and extremely helpful. Steve and Gabriel at Castaways are great!! Rinaldo and Augustine at Gilligan's, Silvio (concierge)and Elton at the front desk took great care of us.. Thank you to all of the staff for once again exceeding expectations and making our stay AMAZING! Always a pleasant stay at Radisson Aruba!

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Aruba Caribbean Resort & Casino

Address: J.E. Irausquin Boulevard 81, Palm - Eagle Beach, Aruba (Formerly Radisson Aruba Resort, Casino & Spa)
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Palm - Eagle Beach
#6 Luxury Hotel in Palm - Eagle Beach
#6 Spa Hotel in Palm - Eagle Beach
#6 Romantic Hotel in Palm - Eagle Beach
#7 Family Hotel in Palm - Eagle Beach
#9 Top resorts Hotel in Palm - Eagle Beach
#10 On the Beach Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Aruba Caribbean Resort & Casino 4*
Number of rooms: 354
Official Description (provided by the hotel):
Welcome to Hilton Aruba Caribbean Resort & Casino, a new beachfront hotel overlooking the stunning Caribbean coastline. Enjoy an unforgettable getaway or family vacation at our Palm Beach resort with tropical activities and your favorite luxuries. Spend sunny days at two zero-entry pools, or indulge in a massage at the oceanfront spa. Play the slots and table games at our casino, or learn to scuba dive at the PADI Dive Center. The 24-hour fitness center has all the latest equipment - ask about our personal trainers. Children will love the Kids Club events. Guest rooms offer modern comforts like complimentary WiFi access, an LCD TV, mini-refrigerator and coffeemaker. Enjoy the warm breeze and views from your patio or balcony. Upgrade for Executive Lounge access and private concierge service. Suites have a separate living area with sofa bed and dining table. Satisfy any craving with five tempting dining options. The award-winning Sunset Grille features international specialties and delectable seafood. Mira Solo serves cocktails and light bites in an open-air lounge overlooking waterfalls and gardens. Dine alfresco at Laguna for healthy dishes breakfasts with a Caribbean flair. Stop by Gilligan's Beach Bar & Grill for a daiquiri, or experience a La Playa torchlight dinner at a table under the stars. With 15,000 sq. ft. of indoor space and 24,000 sq. ft. of lush outdoor space, our Aruba resort suits any event. Invite loved ones to a beachfront wedding ceremony, or host 900 guests in the Grand Caribbean Ballroom. ... more   less 
Reservation Options:
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Also Known As:
Radisson Aruba Hotel Palm/Eagle Beach
Radisson Aruba Resort, Casino And Spa
Radisson Palm/Eagle Beach
Aruba Radisson
Raddison Aruba
Hilton Aruba Caribbean Resort & Casino Palm - Eagle Beach

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