I went to the Radisson in November for the 6th year in a row. We just love everything about it. It is in a great location, the beach is the best of all the high rise hotels, it is not crowded and easy to get a palapa and you don't have to get up at the crack of dawn to reserve one.
I think people that criticize the Radisson either were very unlucky or just impossible to please. In my 6 trips there I have not really had anything to complain about. The hotel employees range from very nice and friendly to indifferent, I have never come across one I thought was rude. It is unrealistic to expect everyone to always act like they are thrilled to see you. On the last trip I went to the elevator to go to the beach and there was a cleaning lady with her cart that was also going down on the elevator. When the elevator came there was not enough room for both of us to get on and she said "you are the guest you go"...not a big deal but I thought it was nice of her.
On a Saturday at around 4pm the handle on the toilet broke, I called the front desk and someone was up to fix it in less than 30 minutes. We were getting ready to go out to dinner so we asked if he could come back later. He didn't, which we really didn't expect since it was almost 5 pm on a Saturday and we could live with the broken handle. The next morning around 8 am we reminded the front desk about the problem and there was someone there to fix it in less than 10 minutes...on a Sunday morning.
A previous reviewer complained about the people from the cruise ships. I think I may have been there the same day he/she was. The beaches in Aruba are public so anyone can use them and some of the people from the cruises end up at the Radisson beach. Some days there are none, most days when there are cruise ships in port there are some that rent umbrellas and chairs and can block the views of people staying at the hotel. Usually it is just a minor annoyance but they normally leave early afternoon to get back to the ship so it is not a big deal. Well one day I counted roughly 40 rented umbrellas from the cruise ships which was way more than I had ever seen before so the beach was much more crowded than I had ever seen. We just moved down about 100 ft when we went in the water to get away from them...no big deal. And they were all gone by 2pm or so.
Aruba is expensive and so is the Radisson but that is pretty well known. I have no sympathy for anyone that does not do their research and complains about the cost after the fact.
Gilligan's is great for a nice casual lunch and we had a great dinner at Sunset Grille. We had not eaten there in several years for some reason but we really had a good meal. Yes it was expensive but it is Aruba and worth it in my opinion.
Do I think everything at the Radisson is perfect? No of course not. I don't like the bathroom design, the shower is awkward to get into and the bathroom doors are not the best. In prior years we were not allowed to check in before 4 pm...this year was no problem checking in at around 2 pm.
My bottom line is that if you can not enjoy the Radisson then I don't know where you could go that is better. We will be booking our trip there next year soon.