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“Another Perfect Vacation at the Radisson” 5 of 5 stars
Review of Hilton Aruba Caribbean Resort & Casino

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Hilton Aruba Caribbean Resort & Casino
4.0 of 5 Resort   |   J.E. Irausquin Boulevard 81, Palm - Eagle Beach, Aruba (Formerly Radisson Aruba Resort, Casino & Spa)   |  
Hotel amenities
Ranked #12 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
Wanamassa, NJ
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Another Perfect Vacation at the Radisson”
5 of 5 stars Reviewed December 3, 2012

My stay at the Aruba Radisson was absolutely spectacular. The staff is second to none, from Grace at the reception desk to Rosa and Theo at the Laguna Restaurant, to Louisa of the housekeeping staff. Each and every one of them could not have been more helpful. We first stayed at the property in 1974 when it was the Aruba Caribbean hotel. We returned in 2004 and have been coming back almost every year since. The one thing that brings us back is the consistency in the accomodations, service and attentiveness of the staff. At the Radisson you don't have to get up at 5:30 am reserve your palapa on the beach. At 4 in the afternoon you get on line, a short one, and pick your spot for the next day. The biggest improvement I saw this year from last year is the availiability of WiFi access the rooms. The property is lush with vegetition and it is truly a tropical paradise. There is no question in my mind that we will returning next year. In 2 years it will be 40 years since my wife and I spent our honeymoon in Aruba. Maybe we will take our family there and renew our vows.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apv567, Director of Sales at Hilton Aruba Caribbean Resort & Casino, responded to this review, December 5, 2012
Thank you for taking the time to write a review of your recent stay. We will be sure to let Grace, Rosa, Theo and Louisa know of your positive comments. We recently installed WiFi in all the rooms and public areas as a result of guest feedback.
It would be our pleasure to welcome you back for a 40 years renewal of vows. Lisa Dammerman is our Bridal Specialist and can help answer any questions.
We look forward to seeing you next year
Warm Regards
Arianne Valentino, Director of Sales & Marketing
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3,103 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (600)
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Dallas, Texas
Level Contributor
104 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed December 2, 2012

I am not sure I have ever stayed at a Radisson before, but it was incredible! The rooms are so nice, newly renovated and comfortable. The resort is located on a beautiful beach and across the street from some great restaurants and evening entertainment. Their spa is so nice, big and new! Great pool ..really everything was nice. I looked at all of the hotels in Aruba and I would say that the Radisson and the Hyatt are hands down the best options.

Room Tip: I would ask to be in the Aruba Tower and if you want to splurge spend the money on the concierge lev...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apv567, Director of Sales at Hilton Aruba Caribbean Resort & Casino, responded to this review, December 5, 2012
We are happy that you enjoyed your stay with us. We receive many comments on beach and location- in fact many guests feel that the Radisson has the best beach. Also thank you for commenting on our rooms as all 355 have been recently renovated.
Arianne Valentino, Director of Sales and Marketing
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Mount Kisco
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 2, 2012

This was my fifth Aruba vacation and second stay at the Radisson, the first being almost eight years ago. My, how things have changed! In 2004 the Radisson was the clear winner among the high rises. The competition has become fierce, however, and one would think everyone would step up their games. Not so. It's clear that the once-impeccible grounds and beach have taken a hit. Here are some of the shortcomings of my most recent stay:

The grounds are not unkempt, however it is not the perfectly manicured and groomed property it once was. I observed several minor maintenance issues, though they did not detract from our stay.

We reserved a room with a king bed, yet were given twins. We switched to a room two doors down the next day. No big deal.

The remote for the king size AeroBed was malfunctioning and difficult to use. I did not report the issue.

A dead bird appeared right next to the walk at the outdoor elevator lobby and remained there for two days until we reported it. We reserved a beach umbrella one day and found the area littered with lipstick-stained cigarette butts. There was also an empty beer bucket stuffed up in the umbrella. Though still a beautiful resort, the goundskeeping was definitely not up to par.

The pool cabana rental ($25) on another day was a complete bust, as it turns out the cabanas are favored by both cigar smokers and families with young, screaming children. Also, one of the zippers for the side closures was broken and would not allow us to block out the cigar smoke from our neighbor. The coup de grace was the fact that the cabanas surround the pool that seems to attract the kids. Heads up.

Some of the same things that personalize this resort can also become annoyances. Take the pool area; the beautiful and entertaining parrots are quite loud in and can be heard over headphones and inside the rooms with doors/windows closed. Poolside Bingo and music-driven exercise classes disrupt the otherwise tranquil afternoons. Happy Hour at Gilligans runs daily from 4 to 6 and features live music. While far from a Spring Break blowout, I was surprised by the amount of activity at the lagoon-like pools.

The concierge staff refused to book our prepaid airport return transfer for anything that would not allow for at least three hours at the airport. This forced us to leave the hotel at 1:30 for a 5:40 flight, then sit around for more than two hours at the gate. There was some traffic, and customs is slow, but you need no more than two hours to get through it all. Do yourself a favor and forgo the prepaid transfers - a taxi ride to the airport is ~$25 with tip and well worth it.

The breakfast buffet was excellent in 2004. Unfortunately, the new casino took about 2/3 of the space previously alotted for the restaurant. The new buffet area is not unlike the free breakfast you might encounter at a Quality Inn. For $25+ a head you will be disappointed and quickly figure out that the walk across the beach to Dunkin' Donuts or across the street to Five Burgers is well worth it.

We called down at 8am on departure day and requested a 1pm checkout. It was granted. The room phone rang at 12:15. The employee asked if we had a late checkout, and if so, for what time.

The itemized food/beverage bill was incomprehensible. The staff explained that they "break up" the charges to better suit the allowance credited on our account. With no receipts from the bars/restaurants we were left to accept this explanation. Beware.

Despite all these negatives, I give the overall experience an average rating based on the friendly staff, clean rooms, excellent beach, and convenient location. I'll be back to Aruba but may try another place next time.

Room Tip: Ask for the Aruba tower if possible.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 1, 2012

This was our fourth time at this resort, the first in the late fall/early winter. We greatly enjoyed our stay here, except as noted by the beach situation below. The weather was great, except for a few passing storms and even then the skies cleared up. The resort itself is beautiful, with parrots, iguanas, and fish (a great favorite of ours). Service is excellent and the our room was always clean and in great shape. The breakfast package is ideal and the breakfast restaurant is located near the fish pond, which is fantastic. We spent the majority of our time on the beach, which is generally very clean and well maintained. As others have mentioned the Palapa system requires you to stand in line, often at 3:30 PM or earlier to get an ocean-view space. The view was amazing and the ocean warm and beautiful.

Unfortunately, for three days during our stay cruise ships would discharge dozens of passengers and send them to the Radisson beach where vendors would place rows of umbrellas in front of us. An entire side of the beach was filled with noisy, inconsiderate people from the ship who would block out access to the waterfront. What is the point of standing in line to get a beach front Palapa if you are going to be behind two rows of people not even from the hotel? Many people during our stay complained that this was extremely inconsiderate and irresponsible on the part of the hotel, since the cruise people seemed to be exclusively concentrated en masse on the Radisson beach. Although in the past some people have come to visit the beach, it has never been in such numbers. Even though the beaches are "public," clearly the Radisson beach was getting excessive attention by the cruise lines. We did not appreciate paying the hotel for upkeep of the beach so that 30 + people could come lie in front of us.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shepherdsville, Kentucky, United States
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 30, 2012

Stayed at the Radisson Nov 3-10th for our honeymoon! Arrived late Sat afternoon and check in was easy. we reserved a room with a partial ocean view in the B & C towers (room 1610). it was PERFECT, waking up to that view every morning was incredible! went to dinner at the hardrock that night since its right across the street, it was NOT good and for just the two of us it was over $100. save yourself the trouble. dont go there.
the next morning, we headed down to the beach with our beach bag (including some cash and our cell phones) and hung it up on the palapa. while in the water our beach bag was stolen. If you head to the beach do NOT take any valuables. hotel security was very helpful and they reserved a palapa close to the water for us for the entire week, no waiting in the long line everyday. every morning we went down the beach and our palapa was set up with towels (thank you Alex - beach staff)
We ate at Giligans for lunch everyday right on the hotel property out by the beach! it was delicious & Steve is an excellent bartender!
Everything you need is right across the street or a few blocks down no need to venture any farther. Also, food can get pricey (iguana cantina an easy walk down from the radisson was OK and the cheapest meal we ate there, about a $35 bill). smokey joes was VERY good! and also decent price for the amount of food you get ($55 check). senior frogs was over $100 for the two of us BUT half of that was alchohol, and it was a very fun place to eat. didnt even try the sunset grille on the hotel property as adult entrees are $60+ per person, being a young couple a $100 check is a bit much for us.
Few extras, take lots of sunscreen from home and bugspray (the mosquitos were AWFUL while we we there) buying these items in the gift shop can get expensive (30+ dollars for a can of sunscreen). And as another reviewer mentioned, the water temp in the shower was ridiculous. It just kept getting hotter while taking a shower and there was basically no cold water. this got annoying after a week of it.
All in all, I cant wait to go back as soon as we get the chance! the beach was BEAUTIFUL! there was nothing else about our trip that was bad other than the beach bag being stolen, but it was left unattended and this could have happened anywhere, the hotel was very courteous to us even though it was our faults! the water was perfect, it did not rain a single day we were there, and even in november the temp was upper 80's low 90's the entire week. couldnt have asked for a more beautiful place for our honeymoon.
On a personal note, we did not have a wedding ceremony there but I did hire a photographer and he took us around the island and did "wedding" photos for us, I included one of them in my review, his name is Jason Margarita, check out his work! hes amazing!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 30, 2012

We really enjoyed our stay here. The hotel is right in the heart of the high rise hotel tourist area of Aruba. You can walk to any of the restaurants and stores in that area very easily. Our room was nice and very clean. The staff were all very friendly and helpful. The beach was crowded but it was like that for all of the other resorts in the area so I can't really complain about that. We really like the pool of this hotel. It kind of winds around and is very large and easy to find a place at. All in all we really enjoyed our stay here. Aruba was a little too touristy for us so I am not sure that we would go back but if we did we would happily stay at the Radisson. We walked through all of the other hotels in the area and other than maybe the Hyatt the Radisson was definitely the nicest.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed November 30, 2012

This was our 5th stay at the Radisson, and what a fantastic time we had. I cannot say enough about the staff at the this property. We had a a very speedy check in and were upgraded to a spacious king room in the Aruba tower. We had a wonderful housekeeper Elba. She was fantastic and tended to all of our room needs. I want to commend the staff at Gilligans and the beach/pool staff. They really made for a great holiday, and are such hard workers. Everyone at the Radisson makes you feel like family and they all remember you if you have stayed there before. Make sure you venture out in Aruba and sample all the great cuisine that they have to offer, it's the best dining in the Caribbean. Aruba is our favorite island and has the best of everything. We love the Radisson property, it's people, location, and their great beach. We will return again next year!!

Room Tip: All the rooms in all three towers are great.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apv567, Director of Sales at Hilton Aruba Caribbean Resort & Casino, responded to this review, December 5, 2012
Thank you for review and staying with us five times. I am glad to hear you had a wonderful visit and appreciate your kind compliments for Elba and wonderful team at Gilligan’s, which I will share with them. All of us here at the resort are committed to providing our guests with the best possible service.
Arianne Valentino, Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Aruba Caribbean Resort & Casino

Address: J.E. Irausquin Boulevard 81, Palm - Eagle Beach, Aruba (Formerly Radisson Aruba Resort, Casino & Spa)
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Palm - Eagle Beach
#6 Romantic Hotel in Palm - Eagle Beach
#6 Spa Hotel in Palm - Eagle Beach
#6 Luxury Hotel in Palm - Eagle Beach
#7 Family Hotel in Palm - Eagle Beach
#9 Top resorts Hotel in Palm - Eagle Beach
#10 On the Beach Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Aruba Caribbean Resort & Casino 4*
Number of rooms: 354
Official Description (provided by the hotel):
Welcome to Hilton Aruba Caribbean Resort & Casino, a new beachfront hotel overlooking the stunning Caribbean coastline. Enjoy an unforgettable getaway or family vacation at our Palm Beach resort with tropical activities and your favorite luxuries. Spend sunny days at two zero-entry pools, or indulge in a massage at the oceanfront spa. Play the slots and table games at our casino, or learn to scuba dive at the PADI Dive Center. The 24-hour fitness center has all the latest equipment - ask about our personal trainers. Children will love the Kids Club events. Guest rooms offer modern comforts like complimentary WiFi access, an LCD TV, mini-refrigerator and coffeemaker. Enjoy the warm breeze and views from your patio or balcony. Upgrade for Executive Lounge access and private concierge service. Suites have a separate living area with sofa bed and dining table. Satisfy any craving with five tempting dining options. The award-winning Sunset Grille features international specialties and delectable seafood. Mira Solo serves cocktails and light bites in an open-air lounge overlooking waterfalls and gardens. Dine alfresco at Laguna for healthy dishes breakfasts with a Caribbean flair. Stop by Gilligan's Beach Bar & Grill for a daiquiri, or experience a La Playa torchlight dinner at a table under the stars. With 15,000 sq. ft. of indoor space and 24,000 sq. ft. of lush outdoor space, our Aruba resort suits any event. Invite loved ones to a beachfront wedding ceremony, or host 900 guests in the Grand Caribbean Ballroom. ... more   less 
Reservation Options:
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Also Known As:
Radisson Aruba Hotel Palm/Eagle Beach
Radisson Aruba Resort, Casino And Spa
Radisson Palm/Eagle Beach
Aruba Radisson
Raddison Aruba
Hilton Aruba Caribbean Resort & Casino Palm - Eagle Beach

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