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“Beautiful, Comfortable Resort in a perfect location.” 4 of 5 stars
Review of Radisson Aruba Resort, Casino & Spa

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Radisson Aruba Resort, Casino & Spa
4.0 of 5 Resort   |   J.E. Irausquin Boulevard 81, Palm - Eagle Beach, Aruba   |  
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Certificate of Excellence 2014
Dallas, Texas
Top Contributor
104 reviews 104 reviews
60 hotel reviews
Reviews in 64 cities Reviews in 64 cities
90 helpful votes 90 helpful votes
“Beautiful, Comfortable Resort in a perfect location.”
4 of 5 stars Reviewed December 2, 2012

I am not sure I have ever stayed at a Radisson before, but it was incredible! The rooms are so nice, newly renovated and comfortable. The resort is located on a beautiful beach and across the street from some great restaurants and evening entertainment. Their spa is so nice, big and new! Great pool ..really everything was nice. I looked at all of the hotels in Aruba and I would say that the Radisson and the Hyatt are hands down the best options.

Room Tip: I would ask to be in the Aruba Tower and if you want to splurge spend the money on the concierge lev...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apv567, Director of Sales at Radisson Aruba Resort, Casino & Spa, responded to this review, December 5, 2012
We are happy that you enjoyed your stay with us. We receive many comments on beach and location- in fact many guests feel that the Radisson has the best beach. Also thank you for commenting on our rooms as all 355 have been recently renovated.
Arianne Valentino, Director of Sales and Marketing
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2,863 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (566)
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Mount Kisco
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 2, 2012

This was my fifth Aruba vacation and second stay at the Radisson, the first being almost eight years ago. My, how things have changed! In 2004 the Radisson was the clear winner among the high rises. The competition has become fierce, however, and one would think everyone would step up their games. Not so. It's clear that the once-impeccible grounds and beach have taken a hit. Here are some of the shortcomings of my most recent stay:

The grounds are not unkempt, however it is not the perfectly manicured and groomed property it once was. I observed several minor maintenance issues, though they did not detract from our stay.

We reserved a room with a king bed, yet were given twins. We switched to a room two doors down the next day. No big deal.

The remote for the king size AeroBed was malfunctioning and difficult to use. I did not report the issue.

A dead bird appeared right next to the walk at the outdoor elevator lobby and remained there for two days until we reported it. We reserved a beach umbrella one day and found the area littered with lipstick-stained cigarette butts. There was also an empty beer bucket stuffed up in the umbrella. Though still a beautiful resort, the goundskeeping was definitely not up to par.

The pool cabana rental ($25) on another day was a complete bust, as it turns out the cabanas are favored by both cigar smokers and families with young, screaming children. Also, one of the zippers for the side closures was broken and would not allow us to block out the cigar smoke from our neighbor. The coup de grace was the fact that the cabanas surround the pool that seems to attract the kids. Heads up.

Some of the same things that personalize this resort can also become annoyances. Take the pool area; the beautiful and entertaining parrots are quite loud in and can be heard over headphones and inside the rooms with doors/windows closed. Poolside Bingo and music-driven exercise classes disrupt the otherwise tranquil afternoons. Happy Hour at Gilligans runs daily from 4 to 6 and features live music. While far from a Spring Break blowout, I was surprised by the amount of activity at the lagoon-like pools.

The concierge staff refused to book our prepaid airport return transfer for anything that would not allow for at least three hours at the airport. This forced us to leave the hotel at 1:30 for a 5:40 flight, then sit around for more than two hours at the gate. There was some traffic, and customs is slow, but you need no more than two hours to get through it all. Do yourself a favor and forgo the prepaid transfers - a taxi ride to the airport is ~$25 with tip and well worth it.

The breakfast buffet was excellent in 2004. Unfortunately, the new casino took about 2/3 of the space previously alotted for the restaurant. The new buffet area is not unlike the free breakfast you might encounter at a Quality Inn. For $25+ a head you will be disappointed and quickly figure out that the walk across the beach to Dunkin' Donuts or across the street to Five Burgers is well worth it.

We called down at 8am on departure day and requested a 1pm checkout. It was granted. The room phone rang at 12:15. The employee asked if we had a late checkout, and if so, for what time.

The itemized food/beverage bill was incomprehensible. The staff explained that they "break up" the charges to better suit the allowance credited on our account. With no receipts from the bars/restaurants we were left to accept this explanation. Beware.

Despite all these negatives, I give the overall experience an average rating based on the friendly staff, clean rooms, excellent beach, and convenient location. I'll be back to Aruba but may try another place next time.

Room Tip: Ask for the Aruba tower if possible.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 1, 2012

This was our fourth time at this resort, the first in the late fall/early winter. We greatly enjoyed our stay here, except as noted by the beach situation below. The weather was great, except for a few passing storms and even then the skies cleared up. The resort itself is beautiful, with parrots, iguanas, and fish (a great favorite of ours). Service is excellent and the our room was always clean and in great shape. The breakfast package is ideal and the breakfast restaurant is located near the fish pond, which is fantastic. We spent the majority of our time on the beach, which is generally very clean and well maintained. As others have mentioned the Palapa system requires you to stand in line, often at 3:30 PM or earlier to get an ocean-view space. The view was amazing and the ocean warm and beautiful.

Unfortunately, for three days during our stay cruise ships would discharge dozens of passengers and send them to the Radisson beach where vendors would place rows of umbrellas in front of us. An entire side of the beach was filled with noisy, inconsiderate people from the ship who would block out access to the waterfront. What is the point of standing in line to get a beach front Palapa if you are going to be behind two rows of people not even from the hotel? Many people during our stay complained that this was extremely inconsiderate and irresponsible on the part of the hotel, since the cruise people seemed to be exclusively concentrated en masse on the Radisson beach. Although in the past some people have come to visit the beach, it has never been in such numbers. Even though the beaches are "public," clearly the Radisson beach was getting excessive attention by the cruise lines. We did not appreciate paying the hotel for upkeep of the beach so that 30 + people could come lie in front of us.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shepherdsville, Kentucky, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2012

Stayed at the Radisson Nov 3-10th for our honeymoon! Arrived late Sat afternoon and check in was easy. we reserved a room with a partial ocean view in the B & C towers (room 1610). it was PERFECT, waking up to that view every morning was incredible! went to dinner at the hardrock that night since its right across the street, it was NOT good and for just the two of us it was over $100. save yourself the trouble. dont go there.
the next morning, we headed down to the beach with our beach bag (including some cash and our cell phones) and hung it up on the palapa. while in the water our beach bag was stolen. If you head to the beach do NOT take any valuables. hotel security was very helpful and they reserved a palapa close to the water for us for the entire week, no waiting in the long line everyday. every morning we went down the beach and our palapa was set up with towels (thank you Alex - beach staff)
We ate at Giligans for lunch everyday right on the hotel property out by the beach! it was delicious & Steve is an excellent bartender!
Everything you need is right across the street or a few blocks down no need to venture any farther. Also, food can get pricey (iguana cantina an easy walk down from the radisson was OK and the cheapest meal we ate there, about a $35 bill). smokey joes was VERY good! and also decent price for the amount of food you get ($55 check). senior frogs was over $100 for the two of us BUT half of that was alchohol, and it was a very fun place to eat. didnt even try the sunset grille on the hotel property as adult entrees are $60+ per person, being a young couple a $100 check is a bit much for us.
Few extras, take lots of sunscreen from home and bugspray (the mosquitos were AWFUL while we we there) buying these items in the gift shop can get expensive (30+ dollars for a can of sunscreen). And as another reviewer mentioned, the water temp in the shower was ridiculous. It just kept getting hotter while taking a shower and there was basically no cold water. this got annoying after a week of it.
All in all, I cant wait to go back as soon as we get the chance! the beach was BEAUTIFUL! there was nothing else about our trip that was bad other than the beach bag being stolen, but it was left unattended and this could have happened anywhere, the hotel was very courteous to us even though it was our faults! the water was perfect, it did not rain a single day we were there, and even in november the temp was upper 80's low 90's the entire week. couldnt have asked for a more beautiful place for our honeymoon.
On a personal note, we did not have a wedding ceremony there but I did hire a photographer and he took us around the island and did "wedding" photos for us, I included one of them in my review, his name is Jason Margarita, check out his work! hes amazing!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 30, 2012

We really enjoyed our stay here. The hotel is right in the heart of the high rise hotel tourist area of Aruba. You can walk to any of the restaurants and stores in that area very easily. Our room was nice and very clean. The staff were all very friendly and helpful. The beach was crowded but it was like that for all of the other resorts in the area so I can't really complain about that. We really like the pool of this hotel. It kind of winds around and is very large and easy to find a place at. All in all we really enjoyed our stay here. Aruba was a little too touristy for us so I am not sure that we would go back but if we did we would happily stay at the Radisson. We walked through all of the other hotels in the area and other than maybe the Hyatt the Radisson was definitely the nicest.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed November 30, 2012

This was our 5th stay at the Radisson, and what a fantastic time we had. I cannot say enough about the staff at the this property. We had a a very speedy check in and were upgraded to a spacious king room in the Aruba tower. We had a wonderful housekeeper Elba. She was fantastic and tended to all of our room needs. I want to commend the staff at Gilligans and the beach/pool staff. They really made for a great holiday, and are such hard workers. Everyone at the Radisson makes you feel like family and they all remember you if you have stayed there before. Make sure you venture out in Aruba and sample all the great cuisine that they have to offer, it's the best dining in the Caribbean. Aruba is our favorite island and has the best of everything. We love the Radisson property, it's people, location, and their great beach. We will return again next year!!

Room Tip: All the rooms in all three towers are great.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apv567, Director of Sales at Radisson Aruba Resort, Casino & Spa, responded to this review, December 5, 2012
Thank you for review and staying with us five times. I am glad to hear you had a wonderful visit and appreciate your kind compliments for Elba and wonderful team at Gilligan’s, which I will share with them. All of us here at the resort are committed to providing our guests with the best possible service.
Arianne Valentino, Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 30, 2012

My fiance and I stayed at the Radisson in Aruba over Thanksgiving weekend 2012. The Radisson's check-in is at 4pm (check out is 12pm) which was a bit of a nuissance since we got to the hotel just after 1pm. That said, we were able to leave our stuff at the bell station after changing so we could get right down to business: fun in the sun. They offered us the hospitality suite to use, but we just changed in the bathroom of the hotel lobby. So, word of advice, have that change of clothes at the ready so you don't have to rilfe through your luggage like we did. No big deal though.

The grounds are beautiful and very well maintained. The beach is gorgeous and clean. It is hot out there, so your best bet is to reserve a palapa (beach hut) everyday, which you have to do the day before starting at 4pm (the line starts forming before that). The high-numbered palapas are near a pier that has a cool little bar/restaurant called Bugaloe and a Dunkin Donuts (clutch). You can hear the music coming from the bar from your palapa (awesome!). There is also an outfit that rents watersports equipment, beach chairs and umbrellas, tours, etc., so that side of the beach can also get a little crowded. On the other end of the beach is another group that does water sports too and they also rent bikes. We rented paddleboards from them. Be aware, there are no private beaches in Aruba - they are all designated for public use. We had no issues or concerns ever leaving our stuff behind, but just something to be aware of. We also didn't leave our stuff in plain sight either.

We only ate at 1 of the Radisson restos our first day: Gilligan's, for lunch. Underwhelming. And pricey for what it is. As with any other hotel anywhere in the world, anything on the menus or at the bars was overpriced. We probably saved a bunch of money by taking a walk (under 10 mins) to a local grocery store and picking up a few 6 packs of beer and some water bottles to keep in the hotel mini fridge. Every morning we'd fill our room's ice bucket with a couple of beers and hit the beach. You can also get buckets from the bar at Gilligan's. We had lunch twice at Bugaloe's which was pretty reasonably priced and they have a daily happy hour from 6-5pm.

The Radisson staff was nice, but we really didn't interact a whole bunch with them as we are pretty independent and low maintenance travellers. Cleaning staff did a nice job leaving the room spotless. The room was roomy enough for us for what little time we spent in there anyway. We were in the Bonaire tower, which has the fewest floors (4) of the 3 towers on the property. The bed was one of those "pick you number" Sealy's or whatever. Comfortable enough.

The Radisson is also close to a bunch of restaurants we didn't eat at, nightlife (Confessions Nightclub, Hard Rock Cafe, some cool little place whose name starts with a "g" right across the plaza from Senor Frogs), shopping and American fast food joints that we didn't eat at either.

All in all, a really pleasant stay on a beautiful, well-located property. We would definitely stay again. Enjoy it!

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Aruba Resort, Casino & Spa

Address: J.E. Irausquin Boulevard 81, Palm - Eagle Beach, Aruba
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Palm - Eagle Beach
#4 Luxury Hotel in Palm - Eagle Beach
#6 Romantic Hotel in Palm - Eagle Beach
#8 Top resorts Hotel in Palm - Eagle Beach
#8 On the Beach Hotel in Palm - Eagle Beach
#8 Family Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Radisson Aruba Resort, Casino & Spa 4*
Number of rooms: 354
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Also Known As:
Radisson Aruba Hotel Palm/Eagle Beach
Radisson Aruba Resort, Casino And Spa
Radisson Palm/Eagle Beach
Aruba Radisson
Raddison Aruba
Radisson Aruba Resort, Casino & Spa Palm - Eagle Beach

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