We had friends who were staying at this place on the timeshare program who invited us to visit on short notice. On the bucket list but thinking with friends who had been there several times, we should take advantage of the opportunity so we would not waste time as first time visitor to Aruba stumbling around looking for stuff. Booked on Delta Vacations and got 6 day, 5 night, RT ATL Aruba, for around 2k with transport to and from airport included (this was not an all inclusive btw). By the time we cleared customs and found our bus were ready for a cool place to be once we hit the hotel. Big let down. Lobby looked good from the outside but was open air, about 100 degrees and only one person checking people in and out. after 30 minutes in the hot and humid Aruban air, we checked in around 3 but found our room was not ready (check in not till 4pm BTW). We thought no problem go to the bar and get a drink. Walked a way to the pool bar near the beach and found the bar but waited 10 minutes for someone to show up and then we had to verbally get the bartenders attention to ask for a drink. She then ask for a room card which we did not have yet and then found out none of the bars take cash. We had to walk down the beach to a place which served us but then found out we needed to go to the lobby of that place and buy coupons. After a small hassle he decided a decent tip would do for a couple of Balashi Beers and we made our way back to our hotel to see if the room was ready yet. I know Aruba is hot but just getting off the plane and arriving at the "resort" with no friendly customer service at check in and no one interested in assiting us left me expecting a disaster for the rest of our stay. FInally completing check in a bellman showed up and took us to our room on the third floor of the only building on campus with an elevator which was good. We picked a 1 BR suite on booking and got it. One BR, 1 and 1/2 baths, decent fully furnished kitchen, large living/dining room, and a decent size balcony with access from the LR and the BR. The only problem even though it face the ocean, you could not see it due to the kitchen and restaurant at the beach pool. If you like breakfast fumes in the morning, this is the place to be. The toilet seat in the main bathroom was loose and had to be repalace which they did. IF you want daily maid svc be advised you have to pay extra for it. The room has all tile floors which if you leave any doors open, end up slimy due to the humidity which causes condensation to heavily accumulate on the cold tile. The only answer to that is to keep the room at a constant 68 degrees and keep all doors and windows closed. In fairness had the floor been carpeted, I am sure that a mildew problem would be present. We elected to by the breakfast buffet each morning and eat sandwiches and junk food we bought at the grocery store and eat out at night.
The AYCE pool buffet is worth the 15 dollars but do not get up and leave anything on the table unattended to refill your plates. This place is open air, outdoor cooking and you are having a constant battle with the plethora of black birds and iguana's who will snatch anyting not attended. The outdoor omelet station was worse. If the cook turned his back the birds were in the cheese, veggies, bread, etc. You either get used to it or find somewhere to get breakfast which is not convenient. As far as the other restaurants at the place, they brag about Window being the best steak place in the island. All I can say at best is mediocre and very expensive. The other place to eat is more like a sports bar and we had decent pizza and munchies but it also is open air, buggy and very hot. All in all we ate our dinners off property and in out of the way places where the locals ate and had mucher better food for a lot cheaper than I even eat in Atlanta, ie Escargot for 8 USD.
As far as amenities go, depends on what what you want. This is a golf resort, which we did not use, has 3 pools 2 of which have pool swim up bars, a water slide in one, some tennis courts and the ability to take long walks to everywhere. The shuttles are a joke. We took some side excursions booked by the hotel concierge BUT PLEASE DOUBLE CHECK EVERYTHING THEY DO. They would get names and times wrong and on one occasion left us off the party bus roster. The beach is across the 4 lane road an can be a hike if you are in one of the rear building that do not have an elevator.
This is not my first Carribean experience so I am very familiar with the "island time" laid back service attitudes and expect slow but thorough service. Hear you get slow period.
I have seen some people mention lack of security and while i did not feel uncomfortable, I found that the rental vehicle door looks had been disabled to prevent broken windows if you can read between the lines.
Location is on what they call the low end of the beach north of the airport and since the island is only 6 mi wide and 20 mi long, driving to any where is not a hassle except for the traffic. One note they are rebuilding the downtown area of Oranjestad and adding a tram from the cruise ship terminal so traffic can be challenging.
Finally this is a time share property so be prepared for the usual aggressive types associated with this business.
FINALLY CHECK OUT WAS AS MISERABLE AS CHECK IN. I could not find anyone in charge to complain too, and am pretty sure I will never stay here again. I believe there are cheaper and nicer places on the island if you do your research and can handle living off the beach.
Ask for building 300 as high as you can.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.