We chose to go to Aruba as all recommendations on Trip Advisor were very good. However, as soon as we arrived we were very disappointed, we were given our room key on the transfer bus to the hotel and on arrival to our room we were totally shocked at what we were expected to stay in – all I can say is filth (pedestal of the toilet had urine/hairs and I hate to think what else it was, the bath was disgusting – no mastic around the bath edge and grout missing from the tiles, my husband went to reception and explained that we wanted to be moved and to their credit they said that they could move us but not until the following day (hence we lost a day and a half of our holiday) as we were in limbo as we could not unpack etc.
The accommodation at the Divi is very tired and dilapidated and not a 4* plus Hotel but in our opinion a 3* and charging 5* prices.
To make a reservation for dinner at any of the restaurants other than the buffet you can only reserve two days . At check-in, if you want a safe for your personal possession there is a charge of $2 per day. If you want to use the non-motorised water sports facility you have to provide a credit card and fill out an additional waiver to use these items.
One the whole mainly polite, especially at reception, but there are a few members of staff that are quite rude.
ACTIVITIES / ENTERTAINMENT
If you are there for one week you have seen it all. Trying to get a seat in the evening by the bar is ridiculous unless you eat at 6 pm, otherwise you had to sit on sun loungers.
The buffet restaurant is the only option for meals on the first two days after arrival, since the reservations for the sit-down dinner restaurants must be made two days in advance. In our opinion the Red Parrot is the best restaurant on the resort. The only restaurant with consistently good food and service was Ginger, the Asian-themed restaurant as at all the others the meat and fish are typically overcooked and not the type of food I would expect at a "luxury" Platinum Resort. We also dined at the Paparazzi-Italian, the first week and I thought I had been presented with a plate of vomit, it was disgusting and we left the restaurant promptly, but we did try the second week and that was even worse, I ordered the pork dish, it was as if I had put a spoon into a bowl of salt, had I not been in a restaurant I would have been able to dispose of it – hence for the second time we walked out.
Our room after we moved was ok for a 3* hotel but not 4* plus. The air-conditioning unit was very noisy, the room was average. The room have a fridge but are not stocked, not even water, you either have to buy your water at the shop or use the water fountain near reception. The bathrooms was definitely below standard, the fittings loose and tiles dirty and in places without grout and mouldy. overall the room was sub-standard the only consultation was the beautiful view of the beach.
We will never book a Divi Resort holiday again and would not recommend it, we only booked the Divi simply because we read the reviews and were very impressed with what people were saying, obviously some people are afraid to tell the truth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.