We spent a week at the Tropicana and had a great time. When we checked in, the front desk was packed. Our room had two double beds instead and no view of the pool. We asked if we could switch to a room with a king bed and a view and they said they were too busy and we could ask tomorrow. We were a little annoyed about this, but I did understand because there was definitely a crowd checking in. The pools were nice and the water slide was fun. Like everyone else said, the rooms are outdated but we didn't care because we spent ALL DAY, EVERYDAY at the beach. The beach was just across the street. Palapas are first come first serve, so be prepared to wake up at 6 am if you want to get some shade!

I do agree that the decor needs some update. The rooms are clean and the staff are great. Always plenty of hot water and plenty of towels. We spend most of our time at the beach or touring the island. Love the beach.
Really need new pillows. Also like having Dunkin Donuts near. A+

We were some of the unlucky people who bought the timeshare the year before it went belly up. We have rented it out every year since it reopened but this year we stayed ourselves. Because of a mix up with RCI (NEVER get sucked into one of their properties!) we needed a roof over our heads for Week 4. We arranged an in house exchange and bingo we were golden. I agree with everyone that it is dated. But it was clean and everyone was oh so friendly. The new manager, Brian, is attentive and concerned. Any maintenance issue was resolved quickly.

Okay yes the decor is outdated but we were hardly in our room. The rooms are spacious, they are all suites with a living room, dining area and kitchen. The staff is really great, especially Glenda at the front desk and Enrique at the pool bar. When we checked in, our room was dirty. I was so disappointed thinking what way to start off our trip. So we immediately went down to tell them and Glenda set us up in a wonderful poolside room. Our trip came with breakfast each morning which wasn't a standard continental breakfast, we got to order from a menu. The grocery store is a short walk and we picked up snacks and alcohol. You can also order hot sandwiches. Eagle Beach is just a short walk and there is a beach bar to order drinks and food. Dunkin Donuts and Baskin Robbins is right on the property for your coffee fix. Anywhere else you want to go is a short taxi ride away. If you have kids they will enjoy the waterslide. Overall, we enjoyed our stay!