Where do I begin, firstly I should point out, I'm British and not American. So am used to generally less than average service within Europe. What I wasn't expecting was to see this sort of sloppy argumentative service in a place, which was filled with Dutch and American service staff.
Trip Advisor seems to have a lot of American tourists rave about Aruba, which is very surprising as our US cousins usually have an impeccable standard for service and sloppiness in any form isn't usually tolerated.
Whilst I wouldn't want to be overly critical of the hotel, the staff or the island in general, I do feel that too many people are giving the whole Aruba experience a great review and do seem somewhat biased. I would say, if your planning on going to Aruba, you might want to re-think it. I certainly wouldnt go for a honeymoon.
The Hotel
Without naming the hotel, it can be easily found as it is the only one with a private island. The staff, in general were quite friendly, polite and courteous. Although when we arrived at the hotel (after some 15 hours of travelling), we were given the wrong room. This "wrong room" had no curtains and whilst I am not shy about undressing, I don't necessarily want the rest of the hotel to see (our room was an inward facing one) although I'd booked an Ocean view, which upon reflection once we had moved into it the next day, was actually a "front of the hotel view", which overlooks the pool, the bar and main road (one of the few roads Aruba has)
The mini bar was empty; a policy I was told had recently been changed to remove all drinks from the room. However there was an open can of soda in the minibar cupboard, by the looks of it, it has been there for some time. Lets not mention the smell. The rest of the room was adequate, however one must comment on how well the pictures of the hotel had been taken on almost every website I viewed before going on this holiday.
The restaurant
The next morning, we thought we would have a look at what the Aruban culture had to offer in terms of culinary delights. A US style service was on the menu, bit of a dissapointment, but nevertheless we continued. US style breakfasts have to be seen/eaten to be beleived, this was going to be a good start to our time there. The restaurant was virtually empty with only some 6 other people in the place and at least 5 serving staff. I asked for Eggs Benedict, a rather straight forward dish, which came with fruit on the side. As I'm mot a big fan of savoury and sweet things in the same dish, I politely asked for there to be no fruit on my plate and requested tea instead of coffee (I am British after all). When the food came, it had fruit on the plate. Naturally I thought this poor woman perhaps didn't understand me, so I pointed out I'd requested my breakfast a specific way, with no fruit, "Oh you should just eat it anyway, if you don't like it just eat around it" was the reply I got. The Tea came with cream, not milk or lemon. Five minutes later the milk arrived with a harmonious thunk as it was almost dropped onto our table. The service got steadily worse from this point.
This rather appalling style of service continued almost every day, no matter how we requested breakfast, it always came back the way the waitress decided, so by the time we left the resort we had been served by all of waiting staff, so it wasn't even just one bad waitress, they all seemed to want to serve you how they wanted to.
It wasn't the fact they never listened to our breakfast orders, actually once they realised we were British, most went to great lengths to ask about England, mostly just to hear out accents! it was more the fact they actually argued with us about it when it came back wrong which I couldnt quite understand. So much for the customer is always right.
The nightlife
Forget it, there isn't any. Now as I mentioned our hotel was the one with the private island which closed at 6pm (the private island not the hotel), the sunsets around 7pm (very quickly). So nightlife for our particular hotel started and stopped with the "Blue" bar, which boasted drinks next to the pool and a selection of the latest music to sooth away your day. Dido, Madonna, Joss Stone and a selection of lesser artists were on the projected video screen whilst US sports featured on monitor opposite the bar, and after a few mixed drinks was a pleasant end to the evening. However an awful sense of dejavu took place every night. As it turns out the hotel only had about 8 videos, which we were subjected to at least 5 times a night every night. Not a big play list.
Walking about the island town there are a variety of 'local' places to eat and drink, but be warned, if you don?t like Steak or Fish dishes your going to find it hard to eat. Drinks were all the same and although I liked the cocktails, each bar had exactly the same menu, which we found more amusing as our time went on.
Our stay was during the local elections and as such no alcoholic drinks were available the night before voting began. In the restaurant we decided to eat that night, we were told 'if the police came' say the frozen drinks were non-alcoholic.
There is a casino well we counted two actually, which just seemed rather tacky and oh so out of place. If I want to gamble I will go to Vegas not Aruba.
The day excursions, under the sea and to the famous Lighthouse, helicopter rides around the island, just seemed to be one anti climax after another. Although the evening sunset cruise captain seemed to think he was captaining an evening booze cruise boat and played lots of high energy dance songs with an open bar. There was even one guy rapping at one point on the boat... This clearly was lost upon those of us who wanted to watch the sunset with our loved ones, but we made the best of it.
The other overly talked about attraction is the 'Butterfly farm', which sounds great then you hear the opening speech from the staff there. 'There are NO butterflies native to Aruba, we buy them all in'. Forgive me, but how can it be a local attraction that everybody makes such a fuss about, if it isn?t native to the island in the first place.
There are of course other hotels on the island and upon reflection if I had to go back, and I do mean 'had' to go back I would choose a different hotel as the day we spent touring the rest of the hotels I generally found the service to be more of what I expected.
The scenery
There really isn't any. Aruba seems very man made, from the airport to the private island, there?s nothing to see for miles and should you hire out a car (we did) you?ll spend 3 hours driving around one of the dozern of so roads (seriously there aren't many) looking for such things as the Natural bridge (which collapsed the week before we arrived) and the Natural pool, a place we couldn't get too as we didn't hire out a 4x4. We actually gave up part way through our day driving about and went back to the private island to watch the flamingos and geckos.
If you get to Baby Beach, just look at the lovely ocean, exotic fish swimming around your toes and then turn around to see the Petroleum and diesel plant spewing too much pollution into the air. Its something out of a Stephen King novel, how all the view?s you see of baby beach are taken in such a way that the plant is behind the camera.
Conclusion
Overall, I'd like to say we had a great time, Aruba does boast one of the cleanest beaches I?ve ever seen. The water is clear and the sand is warm, most of the people we met were friendly, however you are left with the whole ?Butlins? experience. Its like you?ve seen and done it all before, eaten the same food, had the same drinks, but why we flew for 15 hours is slightly beyond me to experience something central Europe has to offer...
If you enjoy, service which isn't up to par, food which you can get anywhere and an attitude which seems to thrive on telling you to ?make the best at what you've got?, you will love Aruba.
I personally went to Aruba to sit on a beach with my girlfriend, stare lovingly into her eyes and talk about the future and on that merit alone I thought it was a fantastic holiday.
Our initial first choice was Hawaii and we have a poignant picture of one of us standing by a signpost letting us know it was 9000 km?s away...
Next time I shall go with my gut instinct and go somewhere else....