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“Good, bad and ulgy” 3 of 5 stars
Review of Renaissance Aruba Resort & Casino

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Renaissance Aruba Resort & Casino
4.0 of 5 Resort   |   L G Smith Boulevard 82, Oranjestad, Aruba   |  
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Ranked #1 of 9 Hotels in Oranjestad
Certificate of Excellence 2014
sufffolk new york
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Good, bad and ulgy”
3 of 5 stars Reviewed February 19, 2013

First this is NOT a 4 star hotel. It is a 3 star.
We booked thru Priceline when we arrived we were told at check in there was a " service" charge of $ 24.95 per night. Not right.
Well the good. The staff is amazing. Melissa at the front desk, Eduardo the bellman, and Maria the waitress on the private island were great. They went above and beyond to help make our stay better. The private island is WONDERFUL. Never crowded, always a chair.
The bad. Rooms are dated. No place to get coffee before 7am.
The ulgy. We were put in a room that was next to the glass doors at the bar. Noise all night. We asked to be moved the next day. We were in a room 1317 that smelled of mold., bad! Housekeeping tried to get the smell out to no avail. It was gross. I bought a can of Lysol for $ 14.00 at the market and sprayed the room down every morning and night. That helped with the horrible smell.
All and all not bad hotel. Will not stay there until updates complete in 2014.
Also bothersome the management of this hotel has not responded to any of the reviews on Trip Advisor, good or bad. That makes me think they just don't care. I called Marroit customer service before I left on vacation with concerns about what I read poste here. They were not helpful at all.

Room Tip: Smell it first.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 19, 2013 via mobile

My husband and I have been coming to Aruba for 9 years, we always come in February and sometimes in September. The Renaissance Marina is awesome! The rooms are great! The bathrooms need to be updated and word is they are going to be renovating them this year. The staff at the Marina are wonderful, we spend a lot of time by the pool, the waitstaff in the Blue Bar are fantastic. I want to say that Sujeiry, Edgar and Jennifer were wonderful, we never had to flag them down for service. They were great at getting us drinks and food. And we would also like to mention Antonio and Kevin who were the pool guys, they to were awesome. So look out for these exceptional people they will take care of all your pool/bar needs. The pool was a great place for us to hang out since my husband needed wifi for some work. The private island is wonderful, be sure to hang out there to. The flamingos on one side were fun to watch and the iguanas are huge. We can't say enough good things about this hotel and Aruba. We think of this place as our second home.

Stayed February 2013, traveled as a couple
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Las Vegas, Nevada
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed February 17, 2013

This is, overall, a good property. However, there are bad points.

Our room was clean and comfortable, with like-new furnishings, a mini-fridge, and ready wired Internet access (we bring our own WiFi router to use in the room). The bed was comfortable.

The bathroom was clean, but sorely used. The color layer was peeling from the tub in numerous places, making it look dirty, when in fact - and you have to look carefully to see - it was quite clean. The fixtures are likewise old, loose, and not in the best condition. The hotel's advertised $33M renovation clearly didn't apply to the more expensive, difficult-to-replace bathroom fixtures, which is a shame. The bathroom was otherwise in good condition and kept quite clean.

Aruba is windy; at almost all times in our room we could hear the wind whipping through the balcony rail (it's a "French" balcony - you can open the glass door but not really step out). We found the blowing wind relaxing; doubtless some would find it annoying.

The staff was friendly and efficient, and we found food and beverage prices to be about average for the island. That is, expect a cocktail to cost you around $8, except during happy hour when it's two-for-one at the hotel's bar.

This review is of the Marina tower, which is across the street from a marina and which does not have beach access. The tower has a very small pool - the entire deck and pool is around the size of a basketball court - behind the lobby bar. You do have access to the Ocean Suites pools and beach, which is across the street (~10min walk), and you have access to the private Renaissance Island. Children aren't permitted at the Marina bar or pool, making it quieter and giving it a South Beach-esque vibe. Renaissance Island is pleasant, with a small fitness center (mainly treadmills; a small rack of free weights and a bench are provided), a large bar/grill, and two beaches (one for adults only). Beach chairs are snapped up rapidly in the morning, especially ones in the shady spots (the adult beach features the fewest shady spots). Speedboats run about every 15 minutes from the Marina tower's lower level.

We stayed on Marriott points, and paid ~$20/nt for an upgrade - mainly guaranteeing the room type we wanted.

The "Naviagtor" (Renaissance's name for the lobby concierge) was helpful in securing restaurant reservations and activities.

This is not a "luxurious" hotel by most standards, although it is very nice. It is clearly an older property that was been well-maintained in general, although the guest room bathrooms show serious signs of age on the fixtures. The hotel offers an all-inclusive (AI) option, which we did not use; part of our goal for staying downtown was to explore the many local bars and restaurants. Be advised that the AI option does not include premium liquors, and that you have very limited on-site options for meals.

You're within a short walk of everything in Oranjestad, including funky bars, local restaurants, and numerous shops. Be aware that the town more or less shuts down on Sundays, unless a cruise ship is in port (which is rare on Sundays). Traffic down the main road can be abysmal at almost any time of day.

We will probably not stay at this hotel again, and will probably return to our usual Palm Beach haunts on our next trip. We've enjoyed the central location here, but tend to prefer a newer property that has been somewhat better maintained.

Room Tip: Exterior rooms will have wind noise; lower floors will have traffic noise. Interior rooms look over...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
51 reviews 51 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 16, 2013

We were booked in this hotel by KLM as our flight had a delay. We arrived late in the evening had a couple of good cocktails at the impressive outside bar (excellent Maitai's a crisp Dry Martini & luscious Manhattan). The rooms were for once not ice cold as is usually the case in hotels that mainly cater for US guests - which we liked. The breakfast offered almost everything one could think of. The restaurant might have been a bit bigger as people were waiting a while to be seated.
The best is however the great view on the cruise ships in the harbour right from the (infinity) pool.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 13, 2013

Something good + something bad = 3 star review.

For starters: the Marina Hotel does NOT have beach access. You cannot step outside the hotel and be knee-deep in sparkling blue water within 20 feet.

People are being charitable about saying the bathrooms (and the rooms in general) need updating. Our first bathroom door did not close and the tub stopper was unattached from the drain. For starters. At $300 a night, I'm pretty sure those things should be included.

The front desk tried - really tried - to accommodate a room switch, but weather cancellations and Carnival made getting a different room impossible. When we did switch, our new room was arguably worse - no mattress pad, the shower curtain bar coming off the wall, the door handle coming off.

The good, because there's good: the private island is very nice. No problems getting a boat ride, even during peak hours. The pools at the Ocean Resort have a "lazy river" and a swim-up bar, and there's a (man made) beach head with a breaker, so you can still see fish in the deeper end.

No reliable wifi. Really?

Most of the staff is great. Desk staff, bartenders, many servers. There are truly friendly, hardworking people on the staff. And then there's the poor clueless lady working the adults-only side of the Island. Or the one in the Marina Hotel bar, for whom apparently getting a chicken quesadilla ordered takes 45 minutes.

Wouldn't recommend the Marina Hotel. I didn't see the Ocean Suites, but I can't believe they wouldn't be a significant upgrade over the Marina. If you have to stay Marriott or Renaissance, stay there.

Room Tip: Don't stay low: outside room, you'll hear the street noise. Inside room, you'll hear the...
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury, Canada
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 11, 2013

My husband and ! just got back from an 11 night stay and had a fabulous time. We stayed in the Marina Hotel and the only reason I'm giving the property a four, is that the room was a little out-dated and the bathroom needed refurbishing. That being said, the bed was comfortable, the room was clean, although a bit small, and we had a nice view of the marina. In fact, we were pleasantly surprised by the room.
We enjoyed having the options of using the pool at the Marina Hotel, the Ocean Suites, and the absolutely stunning private island.
We enjoyed the choice of restaurants and the very friendly, courteous staff.
In my opinion, this is a great place to stay for the value and plan to return.

Room Tip: Ask for a room that doesn't face the atrium and are a little higher for less noise.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 10, 2013

My boyfriend and I went here in March of 2012. Needed a break from the cold winter in Toronto.
We read the reviews about this hotel which were very positive. We were not disappointed! It was amazing. The hotel is close to the airport, downtown on top of a shopping centre (expensive stores but fun to look around), has a casino, it's own private island to go swimming...the list goes on.
WE loved going to the beach everyday, either the private island or the beach in front of the hotel. You were waited on for lunch and drinks which I thought was awesome. The food was delicious and we totally got our money's worth doing the all inclusive. I highly recommend it!

our room was nice, bed was comfortable. Not fancy but who cares, we are there for the sun, beer, food and beach.

This was a unique hotel because they separate the adults only hotel and the family hotel. Our hotel, adults only, does not have it's own beach but the family one does and of course there is always the private island. I thought this would bother me but it didn't.

The beach and ocean are beautiful and the weather was amazing.
I'm looking forward to going back, except this time we will bring our baby :)

Room Tip: Try to get a room that faces the outside of the hotel, some rooms face the inside of the hotel.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Aruba Resort & Casino

Address: L G Smith Boulevard 82, Oranjestad, Aruba
Location: Caribbean > Aruba > Oranjestad
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Spa
Hotel Style:
#1 Family Hotel in Oranjestad
#1 On the Beach Hotel in Oranjestad
#1 Romantic Hotel in Oranjestad
#1 Spa Hotel in Oranjestad
#1 Top resorts Hotel in Oranjestad
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Renaissance Aruba Resort & Casino 4*
Number of rooms: 559
Official Description (provided by the hotel):
The wonder of Renaissance Aruba isn’t just white sandy beaches, or crystal blue waters. The chance to discover something wonderful is all over the island, and we can show you the way. Our location in Oranjestad’s vibrant downtown gives you endless opportunities to indulge your inner shopaholic, get the thrill of a hand of poker in our two casinos, or take in Aruban culture from the beating heart of Aruba’s capital city. For an escape within an escape take a water taxi to Renaissance Island, Aruba’s only private beaches. Its pristine, secluded shores offer peace and solitude simply not found anywhere else in the world.We offer two hotels each with their own unique experience, but still allow you to enjoy the amenities of both. The Renaissance Marina Hotel was especially designed to be an intimate couples escape, and features a water launch to Renaissance Island from inside the hotel itself. Renaissance Ocean Suites is perfect for families so the littlest ones can discover the wonders of paradise for themselves. No matter where you go with Renaissance Aruba Resort and Casino we will be your guide to finding everything this happy island has to offer. ... more   less 
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Also Known As:
Renaissance Aruba Resort And Casino
Renaissance Aruba Hotel Oranjestad
Renaissance Hotel Aruba
Renaissance Oranjestad
Oranjestad Renaissance
Renaissance Aruba Resort & Casino Oranjestad

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