I spent a week at Jolly beach 4-19 thru 4-26. I went after all the reviews expecting the worse and got a little better (not much) than what I was expecting. I was in a standard room in St Lucia block so I expected horrible conditions based on the reviews, but I must say room was not nearly as bad as the picture painted for me. I was Pleasantly surprised there. However I had given way too much credit to the staff getting negative feedback on here, and was shocked when I found the reviews did not lie. I celebrated my 30th bday and my travel agent put on my reservation celebrating bday, however no one noticed and when I mentioned it they even had my name wrong .....Now this wouldn't have been a big deal but little things just kept adding up. I asked 5 waiters/bartenders if they had Sangria, and no one even knew what it was. Asked for and iron waited an hour and half then went to find for myself. Sink was leaking on fourth day called front desk maintenance came said they would be back never came back. Fifth day told them sink was still leaking into floor, never got fixed. One day tried to get 34 oz mug filled with diet soda to take to beach, bartender told me she couldn’t do it. Didn’t I pay all inclusive? I wasn't even asking for alcohol. So I stood there got three cups ice 4 cups soda, and filled it up myself. That was the only day I had a problem with that, but really made me mad. The food was not bad just very fast at Lydia’s and the Italian restaurant. I did not even finish my dinner at the Indian restaurant because I had a meal that was supposed to be boneless...well about three bites in I bit into a very sharp bone, I hit the buffet. The last night I decided to have my Sangria I purchased a bottle at the store and took it to Lydia’s at 5 pm before any dinner service started. I asked if they could put in a different container and serve to me when I came in. The manager’s response was absolutely not. Now I do not know why there was such a huge problem with this because yet again, haven't they already got my money for the week? If they knew what Sangria was and would have made it for me then that would have been a different story, Ok that is the bad, the beach is as it was talked about. My opinion best on the island. I did do the day trip to Barbuda and that was amazing. All in all not worth the money when Cancun is less expensive and just as beautiful sand and water. I do like to travel, it was on my list so been there done that, but won't go back. Any questions feel free to email me. I have tons of pictures.

Attended a wedding at Jolly beach - the hotel charged us per couple £50 for the day.......and we could have just walked in to the private beach..Obviously didn't get our moneys worth - but it did include food and drinks so we could have tried!!! Managed to get a room from them - for the six of us- very small and dark on the ground floor. No nets on the garden rooms so need to keep curtains closed at all times. Superior rooms get a kettle and a fridge ...dont bother paying the premium! Other family members actually stayed here. Massive complex, no rushing back to your room for something you forgot..too butlinsy if you know what I mean, and I am sure that you do.
Food not great either - stick to the snack bars - shirt, tie, shoes for the Italian restaurant.
Wedding was well organised - the happy coulple opted for a wedding gazebo in the grounds which was not overlooked and in the shade.
Beach lovely and best bit of the accomodation - three star - not four -

Stayed there this past February. The rooms were decent and are in need of some work, but the beach was fantastic. Loved the alacarte restaurants. Avoid the buffet for dinner but loved it for lunch and breakfast. Do not expect service at the drop of a hat. I think the staff take most things as suggestions not things that HAVE to be done. Example, it took 2 days to replace 2 burnt out lightbulbs in our room. On the other hand, the waitstaff was always superb. If you are going there and plan to spend a lot of time in the room, go elsewhere, but for a place to sleep it's more than fine. We would stay here again.

This is the first all-inclusive I have been too and was not impressed. Although the pool area and beach are beautiful, the resort itself is nothing to brag about. We had to switch rooms the second day we were there because we had ants in our room. I spoke to the front desk and was told they would take care of it only to come back to the room that night and find them all over our sleeping area. We switched to a different room only to have issues with our door. It took forever to get the key to work in the door and then the door was so tight you had to push hard to get it to open. We spoke with housekeeping and they already knew of this problem but the hotel did nothing about it. We were booked in a King Superior but there was nothing superior about it. It was a basic hotel room. They say all rooms have ocean views, however, they have so many palm trees in the resort that it blocks most of your view. We ate at the buffet all but one night and the pool side grill every day for lunch. These two had excellent food. I was very disappointed in the selections for the Itialian and Seafood restaurants so we didn't even try them. On top of that, they charged a supplemental charge for certain items on their menu...what happened to the "All - Inclusive"?