Just returned from a week's all inclusive (AI) holiday at this hotel and absolutely loved it. Found some of the criticisms on this and other websites a bit harsh. We had spoken to a few people we knew who had stayed at the hotel prior to our trip and spoke very highly of it. Everyone we spoke to during our stay liked the hotel and exceptions were made for the state of the hotel as they knew it was to be upgraded.
All the staff, from the housemaids to the manager were very helpful, polite and friendly when you were the same to them. Our room faced the hill at the back but you can upgrade to a room with a balcony to look out over the lagoon for an extra cost. We didn’t have any problems with our room, it was always left very clean, the beds were good and everything worked well (TV, hairdryer and air con).
Wristbands were given to AI guests, which we thought was a great way for the staff to know which people were entitled to which offers. If this wasn’t in place then anyone could just give a room number and get something they were not entitled to. We did come across some people who didn’t like the wristbands but we went on a few excursions during the week and found that wristbands are the norm with the other hotels on the island.
The food in all of the three restaurants was excellent, plenty to choose from with two of the three open on any one night. Local dishes were on offer within all of them, which was a real treat. The beach bar did offer burgers and hot dogs during the day if you preferred English food.
The lagoon café offered a wide selection buffet for lunch and dinner, with certain theme nights making a change, however the meals did change nightly. The Andes restaurant on the beach had a set menu for lunch and dinner when open, the Caribbean BBQ buffet night was very good. We ate at Barrington's one night during our stay, found it a bit dark inside and the food was an up market version of the meals served elsewhere. All inclusive guests were given $30 towards their meal. All of the restaurants had dress codes - trousers and shirts for men at night with closed shoes needed in Barrington's.You don’t want to be put off your meal by seeing other people’s feet beneath the next table in a restaurant do you?
The bars were good, the staff were friendly, although they may not have been as quick as people are used to at home. The pina colada slipped down too well, and the local Wadadli beer was good and the wine was apparently very good.
The beach next to the hotel could be one of the best on the island (the Sandals beach is shared with other hotels and didn’t look as good). The beach is situated within Deep Bay and was sheltered, clean and quiet with limited access for non hotel guests, although a few ‘Hawkers’ were on the beach they were not too pushy and if you were polite to them then you were fine. The view from the neighbouring Barrington's Fort across the beach and over the surrounding area was great and well worth the walk/ climb. Non motorised water sports were free to all guests at the hotel and beach towels were provided by the hotel so you may not need to bring you own
The Hotel pool was ok for those not wanting to go out of the compound, it was clean and cool and there were plenty of sun loungers available throughout the day. Drinks at the bar were free for AI guests with afternoon tea provided about 4pm. Local music was played on most days we went by the pool.
We went on a few excursions that were either organised with our Virgin Rep or the lady by reception. We were well looked after on all of them all with meals and drinks provided on a number of them. The trip to Shirley Heights on a Sunday is a must if you want to experience the true spirit of the island, steel drum plays as you watch the sun set over Monseratt. The eco jeep / kayaking trip was a great way of being shown the island, with jungle juice (rum punch) on constant supply to those who want it. We had Elmo who was a great tour guide don't think I have every laughed so much in a single day before. The classic tour is available and may be less bumpy for those wanting a more relaxing trip. The Wadadli cat tour round the island was good with the best snorkelling on offer. We also went on a cat out to Barbuda for the day and although the trip was bumping and some people sea sick it was well worth it to go to the 17 mile stretch of unbroken pink coral sand beach.
St. Johns was ok, the museum there although small gave a great insight into the history of the island. By the dock there were a mixture of duty free and souvenir shops. The taxi may be seen to be expensive it was safe, well air conditioned and could be shared if more people go together. There are plenty of people asking if you need a taxi in the town but if you are polite and so no thanks they don’t hassle you.
If we ever went back to Antigua we would definitely stay at this hotel again.