We are a typical English family; me, my wife (the boss), together with our 17 year old son and 15 year old daughter. We set off for the Royal Antiguan Hotel from London on Christmas Day 2004. Having read the reviews on this web site, after we had booked, we were apprehensive about what we were going to find. After our ten day holiday, we were pleasantly surprised. The hotel was much better than we expected.
The hotel building, despite only having been built in 1988, looks dated and a little tired. The inside decor is curiously 1930s in style. The staff were welcoming and friendly when we arrived and we were shown to very pleasant second floor rooms with great views out over the bay. The rooms were clean and everything worked.
Outside the grounds are beautiful, extensive and well kept. The beach on Deep Bay is superb. Soft sand, a calm sea and wonderful views towards Fort Barrington and the Island at the far end of the Bay, which give shelter to the beach. During our stay we hired a car (from the very efficient Fernella at the convenient Hertz desk in Reception) and visited most other beaches on Antigua. Deep Bay is by far the best. Nearly all the others suffer from a constant wind and/or inshore reefs. Deep Bay is also much bigger and less crowded than most other beaches.
The hotel staff we found to be helpful and courteous at all times. They can certainly be slow, but that is Antigua for you. Heather, who looks after the Lagoon and Andes Restaurants, could not be nicer. Ever-smiling and bustling around, doing the work of two people, she is a real Antiguan treasure.
In other reviews below you will find a lot of criticism of the food. I have to wonder whether those reviewers were at the same hotel! No restaurant is perfect, but the food is varied (both local dishes and European dishes), well prepared, plentiful and tasty. My children thought the desserts were a bit gloopy (whatever that means!) but otherwise were more than happy. Their typical breakfast from the buffet would be unlimited fruit juice, pancakes and maple syrup, eggs cooked to order, sausages, bacon and spicy beans. Hardly a breakfast to complain about!
We ate in all the Restaurants. The Lagoon is good and quick. The Andes is good, but too slow (see below). Barringtons is again good, with particularly good service.
I strongly recommend that everyone goes all-inclusive. Unlimited food and drink of that quality is very good value for what you pay. The inclusive house wines; red, white and rose, are excellent and no-one checks how many glasses you have. The local Wadadli beer is equally good and after dinner, if you want it, you can have a huge glass or two of good brandy or anything else that takes your fancy.
We are a sporting family and we were more than pleased with the sand-filled carpet tennis courts on which we played most days. The reviewer who condemned the courts as being "cracked black top" was clearly a non-player, and was looking at the lower disused courts. He should have walked up a level to find the good courts.
The water sports are a bit disappointing and need sorting out. The water sports operation seems to have been hijacked by some local wide-boys who are more concerned with renting out their jetskis and other kit than offering the Hotel's free equipment (which is much more limited than it should be). They also have a good racket going in hiring out the hotel's free beach loungers to unsuspecting new arrivals. However the Hotel's new Manager (ex-Club Med Chef de Village, Paul) is wise to the water sports shenanigans and will I am sure get it sorted out before long.
The big weakness of the Royal Antiguan Hotel is the beautiful Andes Restaurant set on the water's edge at the beach. The Andes struggles to cater for guests on the basis of a 'wait to be seated notice' at the door, followed by a drinks order at the table, followed by a menu card choice of food, followed by......at least an hour's wait for any food to appear! All done with great courtesy, but unbearably slow. Our record was a wait of one hour 35 minutes at lunch. The reason is that the Andes kitchen is miles too small for the number of tables it has to cope with.
The immediate solution would be to change the Andes modus operandi over to buffet service at all meals, while the management is planning how to double the size of the kitchen. Even the staff say that the Andes should become buffet service only, just like the Lagoon Restaurant. Paul, the Hotel Manager, knows what the problem is and assures me that he is on the case.
There you are, that is my view of the Royal Antiguan. It is good now in so many ways and I think that in a year's time, with the progressive management now in place, it will become very good.





