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Grand Royal Antiguan Beach Resort: Traveler Reviews


Grand Royal Antiguan Beach Resort
Deep Bay, P.O. Box 976, St. John's, Antigua
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Traveler Reviews

56% Recommend
2.5 of 5 stars 196 reviews
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Much better than expected

Grand Royal Antiguan Beach Resort

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4 of 5 stars
A TripAdvisor Member
London, England
Jan 6, 2005
27/32 found this review helpful

We are a typical English family; me, my wife (the boss), together with our 17 year old son and 15 year old daughter. We set off for the Royal Antiguan Hotel from London on Christmas Day 2004. Having read the reviews on this web site, after we had booked, we were apprehensive about what we were going to find. After our ten day holiday, we were pleasantly surprised. The hotel was much better than we expected.

The hotel building, despite only having been built in 1988, looks dated and a little tired. The inside decor is curiously 1930s in style. The staff were welcoming and friendly when we arrived and we were shown to very pleasant second floor rooms with great views out over the bay. The rooms were clean and everything worked.

Outside the grounds are beautiful, extensive and well kept. The beach on Deep Bay is superb. Soft sand, a calm sea and wonderful views towards Fort Barrington and the Island at the far end of the Bay, which give shelter to the beach. During our stay we hired a car (from the very efficient Fernella at the convenient Hertz desk in Reception) and visited most other beaches on Antigua. Deep Bay is by far the best. Nearly all the others suffer from a constant wind and/or inshore reefs. Deep Bay is also much bigger and less crowded than most other beaches.

The hotel staff we found to be helpful and courteous at all times. They can certainly be slow, but that is Antigua for you. Heather, who looks after the Lagoon and Andes Restaurants, could not be nicer. Ever-smiling and bustling around, doing the work of two people, she is a real Antiguan treasure.

In other reviews below you will find a lot of criticism of the food. I have to wonder whether those reviewers were at the same hotel! No restaurant is perfect, but the food is varied (both local dishes and European dishes), well prepared, plentiful and tasty. My children thought the desserts were a bit gloopy (whatever that means!) but otherwise were more than happy. Their typical breakfast from the buffet would be unlimited fruit juice, pancakes and maple syrup, eggs cooked to order, sausages, bacon and spicy beans. Hardly a breakfast to complain about!

We ate in all the Restaurants. The Lagoon is good and quick. The Andes is good, but too slow (see below). Barringtons is again good, with particularly good service.

I strongly recommend that everyone goes all-inclusive. Unlimited food and drink of that quality is very good value for what you pay. The inclusive house wines; red, white and rose, are excellent and no-one checks how many glasses you have. The local Wadadli beer is equally good and after dinner, if you want it, you can have a huge glass or two of good brandy or anything else that takes your fancy.

We are a sporting family and we were more than pleased with the sand-filled carpet tennis courts on which we played most days. The reviewer who condemned the courts as being "cracked black top" was clearly a non-player, and was looking at the lower disused courts. He should have walked up a level to find the good courts.

The water sports are a bit disappointing and need sorting out. The water sports operation seems to have been hijacked by some local wide-boys who are more concerned with renting out their jetskis and other kit than offering the Hotel's free equipment (which is much more limited than it should be). They also have a good racket going in hiring out the hotel's free beach loungers to unsuspecting new arrivals. However the Hotel's new Manager (ex-Club Med Chef de Village, Paul) is wise to the water sports shenanigans and will I am sure get it sorted out before long.

The big weakness of the Royal Antiguan Hotel is the beautiful Andes Restaurant set on the water's edge at the beach. The Andes struggles to cater for guests on the basis of a 'wait to be seated notice' at the door, followed by a drinks order at the table, followed by a menu card choice of food, followed by......at least an hour's wait for any food to appear! All done with great courtesy, but unbearably slow. Our record was a wait of one hour 35 minutes at lunch. The reason is that the Andes kitchen is miles too small for the number of tables it has to cope with.

The immediate solution would be to change the Andes modus operandi over to buffet service at all meals, while the management is planning how to double the size of the kitchen. Even the staff say that the Andes should become buffet service only, just like the Lagoon Restaurant. Paul, the Hotel Manager, knows what the problem is and assures me that he is on the case.

There you are, that is my view of the Royal Antiguan. It is good now in so many ways and I think that in a year's time, with the progressive management now in place, it will become very good.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
Good value for the money!

Grand Royal Antiguan Beach Resort

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3 of 5 stars
A TripAdvisor Member
Toronto,Ontario
Dec 29, 2004
4/6 found this review helpful

We just got back from the Royal Antiguan and I must say it was a lovely week. The weather was great and the beach was beautiful. The hotel is definitely a three star when it comes to general appearance (e.g., needs a paint job, some floral arrangements, paintings here and there, etc.); however, you easily overlook these little flaws after a day or two on the property. The beach is safe, scenic; the water is crystal blue and calm. Most importantly, the food is good! I've stayed at 5 star resorts in the Caribbean that didn't have the quality and choice we found at the RA. Because the occupancy rate was very low, only one restaurant of the three was open at each meal. Always decent choices: chicken, fish, pork, vegetables, salad, etc. BBQ night buffet was great! Barrington's, their "fancy" restaurant has very good food, but the service is painfully slow. It can take 2-3 hours to get through your meal. Make sure to order their ice cream in the edible basket; it's yummy! The hotel was recently purchased and it is expected that renovations will commence shortly. Go for a room with a balcony on the garden or ocean side and make sure the air conditioning works. We had problems our first night and had to be moved (i.e, water leaked from the ceiling). Tea time at the pool is a nice British touch. You'll find the staff very polite and helpful. The new manager, an American, is very approachable and helpful. We didn't take any of the tours, but others who did said it was well worth it. A trip to town is expensive- $24 U.S. return. The town isn't much to see and you won't be missing much if you skip it. If you're looking for a resort with lots of daytime activities and evening entertainment, this isn't it. If you're looking for a relaxing,quiet place to unwind, the Royal Antiguan is a good choice. Visit the Sticky Wicket restaurant once you've checked through your baggage on the way home. It's air conditioned, comfortable and has great food (a two minute walk from the airport). If you're going down with kids, you need to know that they don't really have a kids program in place. Their activity guy plays volleyball with the kids at 11am in the pool and beach volleyball with anyone who's interested at 4p.m., but other than that you're on your own. The pool is not huge, but it is divided into two sections- a 3ft deep part and a 7 ft. section. The shallow part is great for the little ones.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay December 2004
  • Member since March 08, 2005
  • I recommend this hotel for An amazing honeymoon, Older travelers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
Antigua great,hotel not so great

Grand Royal Antiguan Beach Resort

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3 of 5 stars
A TripAdvisor Member
Worksop, Nottinghamshire
Dec 27, 2004
1/1 found this review helpful

My husband and myself went to the Royal Antiguan in March for our honeymoon.It was the first visit to the caribean for both of us so we didn't really know what to expect.
First impressions were good,reception area being clean but not having enough staff to deal with arrivals(when you've sat on a plane for 9 hours you want to get your head down not stand around waiting to be checked in!)
The rooms were very standard and the bathroom needed some attention although we had a beautiful view of the ocean.
We were all inclusive which was ok.There was plenty of choices of food but after a few days we were back to eating what we had on day one as it must run on a rota basis so if your staying for 2 weeks you will get sick of eating the same foods!
The actual resort was lovely and just as we imagined with white sand and clear blue sea and was a beautiful place to spend our honeymoon,but if we were to go again we would choose different accomadation.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
enjoy

Grand Royal Antiguan Beach Resort

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4 of 5 stars
A TripAdvisor Member
scarborough north england
Dec 6, 2004
2/4 found this review helpful

After reading the reviews i was scepticle to say the least. The staff were wonderful & i must say whoever said the staff were rude should maybe look at there own attitude. Whenever i thanked the staff for service the reply was always "your welcome" and was said with meaning. I would not hesitate to return. I did not find the food repetitive as we ate at different restaurants, you have a choice of three. The head receptionist Sanjoy was brilliant, she had a great sense of humour and complimented my party most evenings on our appearance. I found all the staff most pleasant. As for the beach vendors there is'nt many, and we got on with them also, if you have manners and treat people with respect you will get on well. The resort on whole was wonderful as were the views from the upper floors. If you are thinking of going here enjoy yourself my party certainly did, we stayed for 11 nights ( 20 Nov 2004 - 2nd Dec 2004).

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
Very Nice!!

Grand Royal Antiguan Beach Resort

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4 of 5 stars
A TripAdvisor Member
Leslie Egresi-Montreal, Canada
Sep 21, 2004
5/5 found this review helpful

We have visited quite a few all inclusive resorts but
this is one of the nicest we have stayed at. The food, atmosphere and service were much better than average.

This one offers a lot of value for the money. The overall setting is visually pleasing and the view from the rooms (we upgraded to the bay view room and highly recommend it!) is one of the best in the Caribbean.

Sites to see and not to be missed is the Sunday party at Shirley Heights and a trip through time at Nelson's Dockyards, worth the effort.

One thing to take note, if you are a looking for a really active night life, you might be disappointed. Antigua is layed back, this is not Jamaica!

Just for the record, we are on our way back for the 3rd time!
Enjoy!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $125 (year-round)
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Grand Royal Antiguan Beach Resort Address

Deep Bay, P.O. Box 976, St. John's, Antigua