We visited Siboney Beach Club in middle of march and stayed there for 2 nights.
The beach that this hotel is on is quite beautiful, yes small but the sand is silky and the water clear blue, no coral and no seaweed. Makes swimming quite enjoyable.
Management provided a complimentary bottle of wine since we were celebrating a special occasion. Nice touch!
The room was big, with plenty of light, and good air conditioning in the bedroom (no air in living room, but air flow was good and place felt fine).
While we didn't find the staff rude, we didn't find them very friendly either. Some cracked a few jokes at our expense several times (older white gentleman with a british accent), which I don't find professional or welcome.
When we arrived at the hotel we pointed out that there was an issue with the charges, they had overcharged us for the stay. We were due a refund, and brought all the paperwork for them to make the matter go as smoothly as possible. They took all the information that we provided and said that someone will be in later on and will handle the matter and give us a call. Well no one ever called us to rectify the issue. I approached the front desk again the night before we were leaving to kindly remind them that no one had spoke with us about the wrong charge. The woman looked at me in amazement and said "really," that is all she had to offer me. No apology, no indication when we should expect to be contacted, just a mere "really" and a confused look. I had to ask if she thought that it would be handled by the time we would be checking out and she said "I think so." Personally that's just not a professional way to conduct business or run a company. If a hotel or resort makes a mistake and OVER CHARGES a guest, I would think they would be a little more concerned about getting the matter settled, instead of the guest having to remind them about it on a few occasions.
We didn't want to be pushy about the matter and always approached them with a smile, but apparently being nice no longer gets you anywhere, I guess we should have lived up to our stereotype and been the typical "irate americans" and then the issue would have been resolved promptly. It's sad that patience, a smile, and a nice demeanor no longer gets you anywhere.
The room itself was VERY worn down. I always try and give places the benefit of the doubt, something that is old and has history to me is usually charming..... yea not this place. Really it's just old, period. The other issue was ants, they were everywhere. We did no have ANY food in the room and still, just swarms of them. We tried dealing with it best we could, spraying the area with spray that was provided in the room and killing as many as possible. But 30 minutes later they were back.... Not a deal breaker, but definitely annoying to have to deal with that.
They provide a Brita water pitcher which looked like it hasn't been cleaned in months. There was brown residue all over the pitcher and the filter was covered in it too. The thought is nice, but if your going to provide something like that you should make sure its useable, otherwise no sense in providing it.
We were woken up both mornings at 7am by people talking outside, this place has zero soundproofing.
The 1st day we were there there was someone on the beach that asked us if we stayed at the hotel and provided is with loungers, the second day we couldn't find anyone and there were no loungers available on the beach, went to the front desk to inquire what we if there was anyone around to get a lounger from and we were told to go to the pool area take loungers from there and carry them onto the beach..... again not a deal breaker, but where is the service aspect?
Oh and the icing on the cake. Our 1st night we laid on the bed quite a while chatting about how excited we were to be on vacation and also read for some time. When we were finally ready for bed we climbed under the sheets and my husband jumped out of bed immediately. We lifted the top sheet/cover to find crumbs and a fish bone on the bed!!!! Really! Made me wonder what else was just not cleaned in the room.... I mean, I am an understanding person, but how exactly does one make the bed and not realize that there are crumbs and a fish bone (was not even a small one) get left behind. Me and my husband tried to make a joke and say maybe this was like a little spell to make our marriage ever lasting and happy, but in reality c'mon guys! To their credit when we called the front desk, they apologized and came up 20 minutes later with fresh sheets and remade the bed.
If I was the manager or owner of that hotel, I would be mortified. I would have probably personally called the guests to apologize and maybe even go out of the way to make things better. Maybe a complimentary drink or breakfast, something....anything..... again even a personal phone call would have been nice.
Take away message, I wouldn't stay here again and would't recommend this establishment to friends. I'm sure our experience just had all the perfect bad things happen to ruin it for us, but in the end we were in no way happy with our stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.