I am an Tourist just visiting Antigua to get away from the cold back home,but to be honest after checking in this Hotel here in beautiful Antigua i just want to pack and go back home with the lousy service i receive here at City View Hotel in St.John's,,first of all the Front Desk is not much help at all and the Restaurant service needs improving and no hot water since my 5 day stay there,,i recomend this Hotel a hell a way from home.
To turn your strategy into reality, you must create an environment that builds employee pride and quality. It is absolutely vital that customer service be a long-term, everyday commitment that employees believe in. Otherwise, employees will think it just another passing management fad that will fade away after a brief flurry of activity like so many other programs. They've seen it all before and if they don't believe it, it won't succeed
Sorry about this review, but its the truth.
Tom
Yonker's NY USA



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