We have just returned from a fabulous holiday over Christmas and New Year at blue waters. After reading your reviews we were worried about what we had let ourselves in for! We were pleasantly surprised.The rooms were nice - we had 2 interconnecting beachfront rooms in the 500 block. The bathroom was a bit too small.
There were always sun loungers available throughout our 2 weeks there. The food was delicious in The Palm - we ate once in Vyviens but did not like the atmosphere. The menu changed every day and was of a very high quality compared to other hotels in the Caribbean.
Some of the staff were fantastic - especially carolyn and all the bar staff, and the duty managers and managers were all very friendly and helpful.
The restaurant staff are either extremely friendly or distinctly unfriendly.
The reception staff are generally inefficient, unfriendly and unhelpful. My advice is that if you have a problem, go straight to the managers office. We were irritated by the late maid service each day - often our rooms were still not cleaned at 3.00pm. The maids could not give out fresh towels at turn-down.
Each morning you have to collect your towels from the activity desk on the beach. Whilst this was not a far walk, you also had to make sure you took the dirty towels back to exchange for fresh ones. They were not happy if you left them by the pool at the end of the day.
We met some really lovely people there. The crowd seemed to be predominantly British. There was a mixture of families with young children, teenagers and some couples. If you go in the school holidays expect a little noise - the hotel staff seem to love children and many staff members knew the kids by name.
The rooms have apparently all been refurbished recently, but the chests of drawers have been very poorly designed and it is impossible to open a drawer wide enough without it falling out on your feet!
Overall we had a fantastic holiday and would recommed the hotel.


(3 votes)




