My husband and I chose this resort as our honeymoon destination based on pretty good past reviews, but after spending 8 long days of horrible service and horrible food, we were super ecstatic to leave. First day of arrival was great. We had a nice welcoming crew offer us rum punch with big smiles offering us cool hand towels. "Wow! This is great!" so we thought. Service level went down hill after that. The thing is..when you go on vacation and drop some serious hard earned cash..you expect the "royal treatment"...or "red carpet" and expect everyone that works at the resort starting from bartender to server to frontdesk to really offer an amazing experience with smiles and greetings. We got no smiles and definitely no greetings. We decided to not do all inclusive..thank god because the food was pretty bad. Ants were often spotted in the fruit and during lunch one time..the cheese was infested with the darn critters too! Regarding the servers...they don't smile or do they greet let alone respond with any friendly answers. For example, when we ask for more water or another spoon they usually don't really answer you..instead, walk away and bring you what you want..it's quite odd. We ordered a few things to be delivered to our room and it took an hr..this happened 2 times! I went to the pool bar to order a drink and the bartender was moving like a slug. After helping 3 other customers she decides to get on the phone and start talking. After 10 min's of this fiasco I gave up and walked away. She didn't bother to say.."sorry, your drink will be right up just need to make an important call". Just rude. Taxi service to go anywhere else is horrendously expensive. $12 plus any tip..$14 or so..if you go 15 min's or 5 min's it's same price. How do you figure that? So even trying to get out of the resort and eat somewhere else..add $30 (taxi) to any restaurant even if it's 5 min's away..now that's a rip off! During checkout on the last day we asked front desk guy for an extra laundry bag and his answer was.."Sorry, don't have any. Don't have access to getting one now." How does a hotel not have access to getting a plastic laundry bag? I figured with this cold, unfriendly staff besides the managers..oh, the managers are "really" accomadating and friendly...why can't they train the rest of staff to do the right thing when it comes to customer service?...bottom line, majority of hotel staff were not willing to go out of their way for their guests in any way.

My husband and I booked Blue Waters for the first week of our honeymoon and everything about the whole holiday was fantastic. From the moment we arrived the service we received was excellent. We were lucky to be upgraded and had a beachfront deluxe room equipped with TV satellite and fully stocked mini bar, which was restocked daily (part of AI package). The staff at BW are extremely friendly and really cannot do enough for you. The hotel is quite small and intimidate - perfect for honeymoon couples and means the service is fantastic at all times. There are 3 pools, all of which were cleaned daily. The new Cove restauarnt is a MUST - definitely worth the small supplement. My husband and I would definitely go back to BW.

I had my wedding at this hotel and stayed for 2 weeks the bes holiday and time of my life. The hotel is fabulous and the staff were amazing so helpful and always smiling. The hairdresser was great and made my wedding day with all my pampering. The rooms were stupendous and the biggest bed i have ever slept in and so comfortable. We met a lot of lovely people at this hotel and would definately go back. You must go to Shirley heights and watch the sunset it is wonderful. All in all i loved my holiday to Blue Waters and would recommend to anyone, i was married their 3 years ago and i still rave about it, would not swap it for anything. Thanks to all the wonderful team and Cindy the wedding co-ordinator she was fab.

Lisa

My boyfriend and I went to Blue Waters in Febuary for a week and it was the best holiday we had ever been on. When we arrived we were greeted with a drink and cold towel and we loved our room with a big terrace area and the bed was so comfortable with lovely sheets-a home from home definatley!
The pool areas were lovely and pool waiters came round taking drink orders and handing out fresh fruit.
We would recommend all inclusive-the palms restaurant was great with so much variety and the breakfasts were the best I have ever eaten! Viviens was nice also and we went to the cove restaurant where I celebrated my 30th and we got pink champagne and candles in my pudding!
We took a taxi into st johns to the market which is a good idea and we also went on the circumnavigation cruise which we would not recommend as it was very choppy going across the atlantic-3 people asked to be taken off as it was so rough!
This is an absolutley amazing hotel and we are planning to get married out here in the future! We compare this hotel to every holiday we go on and nothing ever lives up to it