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Blue Waters Hotel: Traveler Reviews


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Traveler Reviews

87% Recommend
4.5 of 5 stars 341 reviews
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Pretty setting, clean, food was good but service and attitude of some of the staff were disappointing.

Blue Waters Hotel

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3 of 5 stars
A TripAdvisor Member
Brookfield, CT
Feb 9, 2004
3/4 found this review helpful

We just returned from Blue Waters last weekend, 2/7/04. We thought the resort itself was very pretty, quaint, and generally clean. Our room was is a perfect location, something you should look at if you are going to stay at this resort. Most of the rooms, as mentioned in one or two of the other reviews, are located in areas that have high traffic, meaning the walkways are directly in front of your room so you have many people walking by day and night. The room we had was GREAT! It was a direct ocean view, with living room and bedroom and was at the far end of the resort so there were no walkways past our room, literally, no traffic, very private. The service at Blue Waters was a problem in general. There were 3 or 4 people providing service who were great. They were up beat, seemed happy with what they were doing and wanted to do it well, all the others were either rude or made you feel you were inconveniencing them by asking about or for something, which happened even with something as simple as wanting to make reservations for dinner, or wanting directions to town. The rooms were clean but things like the coffee, sugar and cream were not replaced as you used them, sometimes towels as well. I called the front desk one morning requesting sugar and was told that I had to go to the restaurant to get it myself. Isn't the purpose of having those things in your room so you are able to have coffee or tea without leaving the room? If this were a less expensive resort I would not have any complaints, but for the money Blue Waters really needs to work on service and attitude of its employees. I believe the gratuity should not be automatically included in our bill. It seems that most of the Blue Water employees are not motivated because they are guaranteed a gratuity no matter how hard, or not, they work. The employees we enjoyed we spoke with about this and they felt the same way. There is some resentment from those employees who really work hard and want to do their jobs well because they are rewarded equally to those who have attitudes and do not work nearly as hard.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $693 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Disappointed

Blue Waters Hotel

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3 of 5 stars
bertie 47 contributions
Jan 31, 2004
6/7 found this review helpful

After reading such good reviews about Blue Waters - after just coming back after a week's stay, I wondered whether we were staying at the wrong Blue Waters!! We would describe it as 'distinctly average' and on some occasions that would be kind! Some of the staff were excellent.
Others were either rude or indifferent - especially the reception staff. Overall we felt that the hotel was being run for the convenience of the management, rather than the guest!! Minor requests were treated as an inconvenience or on several occasions ignored! Be warned: deluxe double room that we stayed in bore no relation to the deluxe double shown in the Blue Waters brochure!! We won't be back and talking to quite a few other guests during our stay, they felt the same.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay January 2004
  • Member since September 23, 2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $693 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Surprised!

Blue Waters Hotel

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3 of 5 stars
A TripAdvisor Member
Dec 11, 2003
1/3 found this review helpful

I am so surprised by most of your reviews of Blue Waters - we have just returned from a holiday in Antigua, where we spent one week at Galley Bay, and the second week at Blue Waters. Oh that it had been the other way round! Blue Waters simply cannot compete with Galley Bay in most respects - only the food was comparable. Blue Waters was too compact for us - squashed onto this tiny overcrowded beach. The worst aspect of our stay was the difference between the staff of both hotels. If you want true friendly, considerate and attentive staff, choose Galley Bay; the Blue Waters' staff appeared distracted and overworked for much of the time, probably because there were not enough of them. Perhaps we chose the wrong time of year - the hotel was full and that must make a difference, I suppose. But I would still rate Blue Waters the least favourite resort we have sampled (out of four).

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $693 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Paradise

Blue Waters Hotel

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5 of 5 stars
A TripAdvisor Member
Stockport, England
Nov 4, 2003
2/3 found this review helpful

We stayed at Blue Waters for our honeymoon, for 2 weeks in October.
From the moment we stepped into the Hotel we knew it was something special, we were greeted by welcoming staff and offered fruit or rum punches, whilst they arranged our room and the porters to take the luggage. We had a deluxe beachfront room, overlooking the pool and the sea and the amazing lush tropical gardens fringed with palm trees and tropical flowers. The staff were hepful, friendly and very polite and couldn't do enough to help you, it was wonderful to sit on the beautiful peaceful beach and have the staff serve you drinks, whilst you just relaxed. Breakfast was great consisting of a buffet style with every breakfast item you can think of, lunch was great which you chose from a standard menu although twice a week it was a buffet style, we preferred this as you could just get bits of everything you wanted.
Dining in the Pam restaurant or Vivyiens where the food was excellent, having something different every night, I thought it may be a problem for me, as I don't like seafood and there is a lot of this on the menu, however there was always other dishes and vegetarian options and I can honestly say I enjoyed every single meal. The hotel has only 77 rooms making it feel very intimate and select, the Pelican Bar is loveley for having a pre dinner cocktail before dining, whilst listening to the live entertainment, be it a local steel band or an excellent Antigual group. The cleanliness was excellent throughout and I would highly recommend this Hotel to anyone wishing for a peaceful, intimate taste of paradise. We are already saving for next year. Thankyou Blue waters for a wonderful honeymoon.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $693 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Wonderful resort

Blue Waters Hotel

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5 of 5 stars
A TripAdvisor Member
Niagara Falls, NY
Nov 1, 2003
5/5 found this review helpful

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2003
  • Member since October 26, 2003
  • I recommend this hotel for An amazing honeymoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $693 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Blue Waters Hotel Also Known As

Address: Soldier's Bay, St. John's, Antigua