We just returned from Blue Waters last weekend, 2/7/04. We thought the resort itself was very pretty, quaint, and generally clean. Our room was is a perfect location, something you should look at if you are going to stay at this resort. Most of the rooms, as mentioned in one or two of the other reviews, are located in areas that have high traffic, meaning the walkways are directly in front of your room so you have many people walking by day and night. The room we had was GREAT! It was a direct ocean view, with living room and bedroom and was at the far end of the resort so there were no walkways past our room, literally, no traffic, very private. The service at Blue Waters was a problem in general. There were 3 or 4 people providing service who were great. They were up beat, seemed happy with what they were doing and wanted to do it well, all the others were either rude or made you feel you were inconveniencing them by asking about or for something, which happened even with something as simple as wanting to make reservations for dinner, or wanting directions to town. The rooms were clean but things like the coffee, sugar and cream were not replaced as you used them, sometimes towels as well. I called the front desk one morning requesting sugar and was told that I had to go to the restaurant to get it myself. Isn't the purpose of having those things in your room so you are able to have coffee or tea without leaving the room? If this were a less expensive resort I would not have any complaints, but for the money Blue Waters really needs to work on service and attitude of its employees. I believe the gratuity should not be automatically included in our bill. It seems that most of the Blue Water employees are not motivated because they are guaranteed a gratuity no matter how hard, or not, they work. The employees we enjoyed we spoke with about this and they felt the same way. There is some resentment from those employees who really work hard and want to do their jobs well because they are rewarded equally to those who have attitudes and do not work nearly as hard.


(3 votes)




