I would like to rate my stay at Blue Waters a 3.5 and I'll explain why. The resort is beautifully laid out and tastely manicured with beautiful flowers throughout the resort. The beach is really nice, with thatched umbrella stands. The water doesn't have great visibility in case you are a snorkler. The water temperature was warm, very nice. The is a some turtle grass directly off shore in case you are afraid of stepping on it while in the water. There are many beautiful views from the resort too.
The main reason I would rate Blue Waters as a 3.5 is the service. You'll find the service to be inconsistent, but your experience may differ. For example, we made reservations with the Front Desk for Coconut Groves for 6:30PM, with a 6:15PM cab ride with Donald(a nice gentleman who provides taxi service onsite). My wife and I arrive out front at 6:15PM and there is no taxi? So I verified with the front desk, Duty manager that the arrangements were made correctly. She told us she would look into it and got us another taxi. No big deal right? We get to the restaurant and we didn't have a reservation. Either Blue Waters dropped the ball or the restaurant did, a little frustrating.
When we returned the duty manager mentioned the front desk did indeed leave voice mail for Donald(taxi driver), but they never followed up and assumed he got the message. That's not five star service in my opinion.
On several occasions the staff(maids) woke us up from afternoon naps, by shouting loudly outside our door talking to each other.
Another example:
Coming in from an afternoon swim, 3PM we found the room had been made up, but no towels. We heard a maid outside the room and asked for towels since none were replaced. 20 minutes go by and no towels!! We go outside is she is down two rooms conducting her business. I ask for the towels again, and she says, " you want them now?".
Another example:
My wife also had an allergic reaction to eating Caribbean lobster. When we returned from the restaurant I called the duty manager to acquire some Benadryl. I knew the onsite store had some, but it was closed. I asked if she could open up the store to get some(of course we would pay for it) and she said no. Another frustration experience. To her credit she called back and said she could get the key. She followed up nicely after that, but instead of initially saying no, why not I would be more than happy to see if I can get they key??
Another example:
The day before we left(Friday 9/14), we approached the front desk and asked the duty manager to have breakfast sent to the room around 6:15AM, since a taxi would be picking us up at 7AM, to the airport. It was 6:30AM and no breakfast, I called the front desk and asked them to follow up. The breakfast came at 7AM, so we had to choke down our breakfast before leaving. On top of tthat we had to ask to have someone pick up our bags. Another prime example of how service could be greatly improved.
I would stay again at the Blue Waters, but my expectations would be lower.