We booked this holiday last minute to surprise friends staying in a villa nearby.

We found the staff friendly and helpful and a credit to the hotel. Food was excellent and the room was clean, tidy and adequate.

If you want peace and quiet, away from all the hustle and bustle of life you could not go wrong with staying at this hotel.

We had a problem with our air conditioner and it was corrected immediately.

Do use the other Rex resorts for their facilities if you need to tear yourself away from Blue Heron.

Happy holidays.

Margaret and Roger Buckley

My boyfriend and I checked in and went straight to our room. We found the room to be really awful ('superior' beach front room), the front door was flimsy and didn't appear secure, the furnishings were very old and the television didn't work properly. The bed was uncomfortable and the springs appear to have broken in many places. The worst part was the bathroom which, again, was very old and dirty. The toilet seat was yellow, the bath was filthy and the shower was no more than a dribble.

We immediately went down to reception where we spoke to Lee Jarvis (the front office supervisor on duty at the time). We explained, politely, that the room wasn't what we were expecting and we enquired about the cancellation policy. Ms Jarvis was rude to say the least, she was, for a start, un-apologetic and very abrupt. While we were trying to ascertain the cancellation policy with her, she repeatedly spoke to other members of staff while we were there, and ignored many of my questions. She was unable to give me a written copy of the hotel's policy and instead stated it was 'three days' room charge to cancel. I asked to speak to her supervisor, she rudely said that she was the only one on duty. This was the most hostile and aggresive person I have come across in any hotel I've stayed in. She raised her voice on more than more occasion and her whole demenour was aggresive and un-responsive.

I called the agent who we booked the hotel through to try to get some more information on our position as to cancelling the booking. They asked for the telephone number at the hotel so she could call them directly (to save me using my mobile phone). They called the number at the hotel but Ms Jarvis refused to pick up the call. They called me back on my mobile when they said they'd never come across such a rude member of staff.

Had I known the state of the hotel before we arrived, I would never had booked it nor checked in at all. It was impossible to know the state of the room before checking in. We were lucky enough to find suitable accomodation next door at Turners, or else I'm not sure what we would have done.

In short, I cannot comment on the entire hotel, as we checked in, saw the state of our room and experienced the awful service and immediately left. But from what I saw of the facilities, they were dated and old, grossly overpriced for what was there. Turners next door have lovely beach side cottages, all brand new, 1/2 bedrooms and really comfortable at a fraction of the cost of the Blue Heron (Turners cost us US$110 per night for two bedroom house).

The beach is nice but I would strongly recommend you stay away from the Blue Heron if you want to have a nice time.

We stayed at this hotel first two weeks in June. We had a really lovely holiday. The hotel decor may be a little bit dated but the location can not be faulted. Everything was spotlessly clean and the food was excellent. There are lots of flowers and watching the humming birds was a delight. The stray dog is very friendly and he is being well looked after with lots of sausage and bacon for breakfast. The staff are lovely and friendly, just make the effort to talk to them and get to know their names. The best thing about this resort is the beach. Lovely sand and warm clear water. Good snorkelling among the rocks on the left hand side. I went diving with Indigo Divers, $105 for 2 dives inc. equipment. Price goes down for more dives booked. They pick you up from the beach and take you to coral reefs out to sea. Awesome, we saw eagle ray, ramora, nurse shark, reef shark, barracuda, lobster etc and loads of fish you would expect on a coral reef. And on our last dive the icing on the cake, a hawkesbill turtle. Water temperature was 27 degrees at 17metres! Wonderful. You can do a PADI openwater course with them for $500. A bargain. One of the reasons I choose this hotel is that sailing was available. There was only one boat,a sunfish, there but luckily for us no sailors when we were there so we had the boat to ourselves. My husband had a fantastic time and how lovely to put on a buoyancy aid on over your costume and off you go. We hired a car with friends we met while there and went to Halcyon Cove for the day to have a look and also they have hobie cats there. The owner of the watersports, Ashton, was there and my husband asked if we could have one at the Blue Heron and sure enough it turned up just for us. We had great fun and my husband got other people out on the water who had never sailed before. That's excellent service and was greatly appreciated. Thanks again Ashton. We also called in at Hawkesbill resort. This was amazing and we would definately like to stay there. You can use the other Rex hotels, just let reception know if you are going and they fax over to let them know to expect you. We also went to Shirley Heights and had a great time. The steel band were fantastic and although we went back to the hotel for dinner the BBQ looked very good.Also take time to look at what the beach vendors have for sale. There are some nice things inc. jewellry and sarongs. I bought a beautiful conch shell (this is allowed) for only $5. If you choose this hotel I think you've made a great choice.This is a small hotel and although the evening entertainment was of a good standard it was not on every night. The bar closes at 11pm but to be honest we were ready for bed then, on a few nights didn't make it to the end! We were lucky that the time we were there we met some lovely people and they laid a table for the 8 of us to sit together at dinner. Say hello to Errol and Trevor in the bar, Shenette, Jillian, Natasha and all the lovely girls who bring great food. Have a rum punch and relax, hey you're on the island man! Enjoy.

We stayed at the Blue Heron from the 18 May to 1st June 20007. We booked a last minute deal and flew premium economy with first choice, where our holiday only cost us £700 each all inclusive. I think this was due to the hotel being closed for a few weeks, whilst building work took place. Before arriving at the hotel, my expectations were low, as I had read on a couple of reports that this hotel was rated as a two star,

On arrival at the hotel, we were greated by friendly receptionist staff (especially fiona), and were given a room upgrade from a standard room to a superiar room (room 212). The room had a partial sea view (best view I have ever had, as the hotel is so close to the beach). The room was of a good size, had a balcony, air conditoning and a ceiling fan. In the room we had a TV, fridge, hairdryer, coffee maker and beach towels. The bed was a kingsize and extremely comftable.

The bathroom, had a bath and shower. The only problem with the bathroom is that the water pressure needs to be improved slightly ( I would have rated the hotel room as a 4 star - it was better than some 5 star resorts I had stayed in).

Towards the back of the reception, there are safes which guests can keep valuables in. These do not cost anything to use, unless you lose the key. There is also a beauty salon at the hotel.

The bar staff are really friendly and helpful and make great cocktails. There is also no need to purchase water. Water and wine are free as long as it is by the glass and not by the bottle.

The swimming pool is small, but not really needed, as the hotel is literally on the beach. The beach is beautiful, with soft white sand and a clear carribean sea (if you see the stray dog on the beach whom we named rover, please feed him for us).

If you are interested in snokelling, you can see lots of fish by the rocks., but make sure tthat you wear flippers, as there are sea urchins (I got a couple in my foot on the first day of my holiday. Sandy the managerest was really helpful, she arranged for me to put my foot in vineger, which resulted in the splinters not becoming infected and coming out)

There is also watersports on the beach and if you are all inclusive you can borrow snokelling equipment, windsurfs and canooes for free. In order to have free use of the sail boats, you need to have previous experience of using them, otherwise you have to pay for a introduction lesson which costs $25.00

The building work at the hotel had been completed the first day we arrived at the hotels and meals were served on the lovely wooden decking which overlooked the beach. The hotel apart from rooms does not have air conditioning, but this did not turn out to be a problem, as there was a lovely breeze and also ceiling fans.

The food at the resort was really delicious (especially the soups) and was either served buffett style or by waitress service (I would rate the food at 5*). Sandy aslo cooked me Apple crumble one evening, as I told her that this was my favourite.

The food service in the evening was very good, but at lunch time the service could be slow, but the hotel were working hard to improve this. At the beginning of my holiday, service at breakfast was slow (if I wanted omlette or fried egg), but management improved this by having someone on the forecourt who cooked any extra requirements that guests had (my husband used to get the cook to cook him a fried slice most morning).

The rest of breakfast was buffet style, with breackfast usually consisting of bacon, sausages, scrambled egg, fruit, yorgurts, bread, beans and potatoes and cereal. I think that breakfast could be improved even further if there were container which had coffee, and tea (rather than having to wait for it).

In the evenings if you wanted the special, it was not included in the all inclusive price. But I would fully recommend these. I had king prawns and shrimp, which were out of this world.

I found all of the staff helpful. My favourite member of staff was Sandy Francis (she couldn't do enough for you and went out of her way to make my holiday extra special).

This resort is ideal if you are looking for a relaxing holiday, as it is now an adult only resort (if you are looking for an actioned packed hoiliday, this is proberly not the best resort for you). In the evenings, there was sometimes entertainment, with disco's being held, steel bands and singers. There was also a bus that run from outside the resort that only cost 3 EC dollars to get to St Johns.

As we were having such an excellent holiday and met so many great people, we decided to get married on the beach. Sandy helped us sort out the legal paperwork quickly and made sure that our wedding day was special and stress free (wedding package cost approximately $800.00). I couldn't have arranged for a better day, even if I had spent £10,000 on a wedding back here in England. She arranged for their to be evening entertainment, which consisted of a fashion show, dancers and a disco. Our wedding package also consisted of a wedding cake, boquet, champagne and a special meal.

I would definately recommend staying at this hotel and would rate it overall as a 4*. I am hoping to go back to the hotel in the future, but think that once people realise what a great place it is the cost will proberly be out of our price range.

I have been unable to add photo's yer, as I am still waiting for these to be developed. Really wish I could add these now, as photographs on the internet do not do the place justice.

Kelly & Ben