Reading through the reviews (mainly by honeymooners who inevitably see things differently) you might be led to think that this is the perfect resort. Whilst is is lovely and may be just what you're looking for we'd like to offer you a more balanced view.
We are seasoned travellers (business and pleasure) who have revelled in 5 star luxury and also visited areas off the beaten tourist route. As such we think our expectations are realistic & we do considerable research before booking. I should also mention that whilst one of my roles is as a food critic, I'm not a food snob. Whilst I appreciate fine dining some of the best meals I have had have been at street shacks & small local restaurants.
Firstly the island is absolutely gorgeous. Yes it has poverty like most of the Caribbean but the people are absolutely delightful. Please don't be put off by recent events. We drove around and always encountered helpful friendly locals and felt safer here than in many other places we've visited. Do take a car and drive round - car hire is cheap & it's difficult to get lost. We drove for a full day on £15 of petrol! Just watch out for the potholes.
The hotel always has taxis on site which is convenient but do be warned that they are expensive - we found them more expensive than the UK. We found that the normal price for a short round trip around £30 whereas the same trup at home would have cost half that. This made it less appealing to go out at as much at night as we would have liked. We found driving at night too difficult as there aren't street lights or road signs so it's hard to find your way on unfamilar heavily potholed roads.
The location is excellent. The beach is stunning, the sea divine and the grounds lovely. It's also conveniently close to St Johns. We chose a premium beach front suite & were fortunate to have a ground floor suite on the Ismay side. Rooms are well appointed with good bathrooms and the outside shower is a thoughtful touch to rinse sand off before leaving the beach. Just be careful with your wet feet/flipflops as the room floors are slippery. Our room was kept immaculately clean (and I'm fussy!)
We particularly enjoyed the balcony which provided very welcome shade and was directly on the beach. As there is no shade on this side of the beach we would have struggled without it.
Whilst there isn't any beach drinks service our mini bar was well stocked every day - just let the guy know what you prefer and he'll make sure you get it. We never ran out of anything. We also found that the bar staff were perfectly happy to provide us with anything else we wanted to take back to our room.
The drinks in the main were excellent. Champagne is actually cava but most of us expect that in this type of resort so it wasn't a surprise or disappointment. Add your fruit liquer/juice of choice and enjoy it as a refreshing bellini/kir royale. We love wine and whilst it was plentiful we found it to be a little disappointing. The red in particular was often undrinkable. The white was hit and miss - some days it was good others not. We suspect it either hasn't travelled well or was stored incorrectly. However the cocktails and spirits were excellent. The latter were premium brands. The bar staff were also very willing to make anything that's not on the drinks menu & were quick to make suggestions.
The delightful people are the greatest asset of this resort. Almost every member of staff is genuinely friendly, helpful and proud of their role. Many have been with the resort for years and go beyond the normal levels of customer service. We found that when out and about on the island staff we hadn't noticed would come running out of shops to greet us. You can't 'train' that ! We cannot speak highly enough of them. Similarly we found that junior management were from the same mould.
It was unfortunate that the senior management team did not live up to this high standard. Despite being there for 2 full weeks during a quiet period neither Mr Foreman nor Mr Lane introduced themselves ; the chef was the rudest person we have ever encountered in a hotel; and at the manager's cocktail party the senior team were conspicuous by their lack of desire to mingle with guests.
A number of people have commented on the insects. Usually I get heavily bitten even with copious quantities of insect repellant. This year I used the new 'autan tropical' and had only a couple of bites. However, I did get a few ant bites - they are vicious - and people lying by the pool (we stayed on our beachfront balcony) seemed to be particularly badly affected. We sprayed our balcony and round the doors & windows every day after our cleaner had finished with the repellant provided - seemed to do the trick.
So, that leaves the food, and it is here that the resort is badly let down.
Let's start with breakfast. The lack of in season fruits (mangos in particular were plentiful & cheap everywhere on the island but didn't appear at all at breakfast) and the fruit juice made from powder (horrible) were a real disappointment. However, the cooked breakfasts were great & feel free to create your own concoction. This was the culinary highlight of the day.
The snacks and afternoon tea were very hit and miss and require attention. The cookies were excellent.
The food at Ismays (the new restaurant) was also consistently good at lunch and dinner. This is the 'island style' restaurant and we recommend the curried goat. However while we were there with no notice they closed this restaurant in the evenings for a week of our stay. Very disappointing as it was by far the best & one of our reasons for booking this resort. The setting was also lovely & it had by far the best ambience.
The setting at Gaugins was lovely. They also shut this restaurant for lunch for much of our stay. Unfortunately the food wasn't good. Ask the staff for recommendations - inevitably they will suggest the steak, the lamb or the fish of the day - they will happily steer you away from most of the rest of the menu - a sure sign that it's not up to standard. For the 1st time in years I actually left an entire main course as it was inedible. The waitress laughed & confirmed this was a regular occurance.
We didn't enjoy the Seagrape for either lunch or dinner. At times it was so poor as to be inedible - e.g. the marlin one night was so tough that I couldn't even cut it (and I love marlin!).
Barbecue night was basic and unless you arrive early you will find that popular items have run out. Our mistake the 1st week when sitting down to eat at 9pm severely limited our choice.
The management team allege that the menus are sufficiently extensive to not require changing across the 2 weeks. As guests we disagree. Whilst I am sure the management team can find plenty of people who enjoy the food, the poor standard and lack of variation was a fequently cited disappointment by guests of all nationalities when we were there.
As this could so easily be addressed it is a shame that the management team do not see it as a valid concern.
It is also highly inappropriate to close hotel facilities during a guest's stay. Ismays closed for dinner for the 2nd week of our stay & for lunch 1 day. Gaugin closed for lunch towards the end of our stay. We were advised this was to 'save costs'. We consider this to be highly inappropriate.
So to summarise - fabulous location, fabulous staff, good rooms & drinks, but poor food and dreadful senior management attitude.
Would we go back? To Antigua absolutely. To Galley Bay - probably not.
But huge thanks to the wonderful staff for their fabulous service and warmth - senior management should take lessons from them!


(6 votes)






