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Galley Bay Resort: Traveler Reviews


Galley Bay Resort
Galley Bay Beach Rd, St. John's, Antigua
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91% Recommend
4.5 of 5 stars 373 reviews
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Staff & location are fabulous but there are problems ...

Galley Bay Resort

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3 of 5 stars
BobMarleyManchester 15 contributions
Manchester
Aug 15, 2008 | Trip type: Couples
15/24 found this review helpful

Reading through the reviews (mainly by honeymooners who inevitably see things differently) you might be led to think that this is the perfect resort. Whilst is is lovely and may be just what you're looking for we'd like to offer you a more balanced view.

We are seasoned travellers (business and pleasure) who have revelled in 5 star luxury and also visited areas off the beaten tourist route. As such we think our expectations are realistic & we do considerable research before booking. I should also mention that whilst one of my roles is as a food critic, I'm not a food snob. Whilst I appreciate fine dining some of the best meals I have had have been at street shacks & small local restaurants.

Firstly the island is absolutely gorgeous. Yes it has poverty like most of the Caribbean but the people are absolutely delightful. Please don't be put off by recent events. We drove around and always encountered helpful friendly locals and felt safer here than in many other places we've visited. Do take a car and drive round - car hire is cheap & it's difficult to get lost. We drove for a full day on £15 of petrol! Just watch out for the potholes.

The hotel always has taxis on site which is convenient but do be warned that they are expensive - we found them more expensive than the UK. We found that the normal price for a short round trip around £30 whereas the same trup at home would have cost half that. This made it less appealing to go out at as much at night as we would have liked. We found driving at night too difficult as there aren't street lights or road signs so it's hard to find your way on unfamilar heavily potholed roads.

The location is excellent. The beach is stunning, the sea divine and the grounds lovely. It's also conveniently close to St Johns. We chose a premium beach front suite & were fortunate to have a ground floor suite on the Ismay side. Rooms are well appointed with good bathrooms and the outside shower is a thoughtful touch to rinse sand off before leaving the beach. Just be careful with your wet feet/flipflops as the room floors are slippery. Our room was kept immaculately clean (and I'm fussy!)

We particularly enjoyed the balcony which provided very welcome shade and was directly on the beach. As there is no shade on this side of the beach we would have struggled without it.

Whilst there isn't any beach drinks service our mini bar was well stocked every day - just let the guy know what you prefer and he'll make sure you get it. We never ran out of anything. We also found that the bar staff were perfectly happy to provide us with anything else we wanted to take back to our room.

The drinks in the main were excellent. Champagne is actually cava but most of us expect that in this type of resort so it wasn't a surprise or disappointment. Add your fruit liquer/juice of choice and enjoy it as a refreshing bellini/kir royale. We love wine and whilst it was plentiful we found it to be a little disappointing. The red in particular was often undrinkable. The white was hit and miss - some days it was good others not. We suspect it either hasn't travelled well or was stored incorrectly. However the cocktails and spirits were excellent. The latter were premium brands. The bar staff were also very willing to make anything that's not on the drinks menu & were quick to make suggestions.

The delightful people are the greatest asset of this resort. Almost every member of staff is genuinely friendly, helpful and proud of their role. Many have been with the resort for years and go beyond the normal levels of customer service. We found that when out and about on the island staff we hadn't noticed would come running out of shops to greet us. You can't 'train' that ! We cannot speak highly enough of them. Similarly we found that junior management were from the same mould.

It was unfortunate that the senior management team did not live up to this high standard. Despite being there for 2 full weeks during a quiet period neither Mr Foreman nor Mr Lane introduced themselves ; the chef was the rudest person we have ever encountered in a hotel; and at the manager's cocktail party the senior team were conspicuous by their lack of desire to mingle with guests.

A number of people have commented on the insects. Usually I get heavily bitten even with copious quantities of insect repellant. This year I used the new 'autan tropical' and had only a couple of bites. However, I did get a few ant bites - they are vicious - and people lying by the pool (we stayed on our beachfront balcony) seemed to be particularly badly affected. We sprayed our balcony and round the doors & windows every day after our cleaner had finished with the repellant provided - seemed to do the trick.

So, that leaves the food, and it is here that the resort is badly let down.

Let's start with breakfast. The lack of in season fruits (mangos in particular were plentiful & cheap everywhere on the island but didn't appear at all at breakfast) and the fruit juice made from powder (horrible) were a real disappointment. However, the cooked breakfasts were great & feel free to create your own concoction. This was the culinary highlight of the day.

The snacks and afternoon tea were very hit and miss and require attention. The cookies were excellent.

The food at Ismays (the new restaurant) was also consistently good at lunch and dinner. This is the 'island style' restaurant and we recommend the curried goat. However while we were there with no notice they closed this restaurant in the evenings for a week of our stay. Very disappointing as it was by far the best & one of our reasons for booking this resort. The setting was also lovely & it had by far the best ambience.

The setting at Gaugins was lovely. They also shut this restaurant for lunch for much of our stay. Unfortunately the food wasn't good. Ask the staff for recommendations - inevitably they will suggest the steak, the lamb or the fish of the day - they will happily steer you away from most of the rest of the menu - a sure sign that it's not up to standard. For the 1st time in years I actually left an entire main course as it was inedible. The waitress laughed & confirmed this was a regular occurance.

We didn't enjoy the Seagrape for either lunch or dinner. At times it was so poor as to be inedible - e.g. the marlin one night was so tough that I couldn't even cut it (and I love marlin!).

Barbecue night was basic and unless you arrive early you will find that popular items have run out. Our mistake the 1st week when sitting down to eat at 9pm severely limited our choice.

The management team allege that the menus are sufficiently extensive to not require changing across the 2 weeks. As guests we disagree. Whilst I am sure the management team can find plenty of people who enjoy the food, the poor standard and lack of variation was a fequently cited disappointment by guests of all nationalities when we were there.

As this could so easily be addressed it is a shame that the management team do not see it as a valid concern.

It is also highly inappropriate to close hotel facilities during a guest's stay. Ismays closed for dinner for the 2nd week of our stay & for lunch 1 day. Gaugin closed for lunch towards the end of our stay. We were advised this was to 'save costs'. We consider this to be highly inappropriate.

So to summarise - fabulous location, fabulous staff, good rooms & drinks, but poor food and dreadful senior management attitude.

Would we go back? To Antigua absolutely. To Galley Bay - probably not.

But huge thanks to the wonderful staff for their fabulous service and warmth - senior management should take lessons from them!

  • Liked — The staff
  • Disliked — The food & senior management attitude
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 24, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers
  • I do not recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $707 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Awe Inspiring Paradise

Galley Bay Resort

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5 of 5 stars
superdupe 27 contributions
Plymouth
Aug 14, 2008 | Trip type: Couples
13/14 found this review helpful

We stayed at Galley Bay for our fantastic 3 week honeymoon from Wens 16th July - Wens 6th Aug 2008.

It really is the most beautiful hotel, it's well thought out, excellently maintained, clean, quiet and ALL staff were friendly and helpful. It gave a wonderful air of relaxation and luxury.
All the previous great reviews are correct, I will say no amount of what I can say will give Galley Bay the justice it deserves you really have to go there to experience just how amazing it really is.

So I will try to make this review as useful as possible to anyone who is reading, with tips we have found useful from reading reviews on this site to tips we think may be useful to others.

FLIGHT
We flew with Virgin, TIP - highly recommed the Premium Ecomomy and request the upper cabin. The extra room is fantastic and you are spoilt all throughout the flight if you can afford the extra it's well worth it.

TIP - when you land try to be one of the first to leave the plane, we were one of the first 10 off the plane as I had read this was advisable, and it was a good move! It is very hot when you first get off and there is a bit of a walk to the air conditioned airport. We were in and through passport control in no time. When we looked behind us there was a very long queue of hot people!

TIP - try to get a porter ASAP and tip him for a trolley, we did not do this as advised, this was a mistake! we couldn't get a trolley and had 4 bags with us! Although the luggage came through fairly quickly and we were through to departure in no time.

ARRIVAL TO HOTEL
Our taxi did not have air-con but was great fun and it was nice to feel the warmth from the open windows, (ALL other taxi's associated with the hotel were air-conditioned) we were going to hire a car to drive but decided not to having seen the state of the roads! but this did not deter other holidaymakers we met and they really enjoyed driving around, it really is a personal choice.

We entered the big metal gates to the beautiful Galley Bay reception, we had a welcolme cold flannel and cool drink, then we were taken by golf buggy to our room, while Javid the driver gave us a fantastic intro, he told us it was paradise there and any thing was possible. He wasn't lying either!

ROOM
We booked the Ground Floor Premium Suite, we had number 29 one of the new suites which were finished this year in April. It was stunning. The bathroom is enourmous! with the twin showers and basins.

The king size bed was so comfortable we even looked up the make of the mattress! The lounge was lovely and the superb flat screen tv we used on a few nights when the sun had gone down to watch a movie or two.

There is a fridge, but the only stock we had in it was 2 cans of sprite, 2 cans of coke and 2 cans of Wadadlhi beer! No water.
We had to buy our water from the Galley Bay shop which cost $1 per bottle. A little disappointed that an all inclusive site did not put water in the fridge for arriving guests.

There was a digital safe - fantastic as didn't have to carry a key around.

The porch was wonderful and the loungers just amazing we spent many hours relaxing listening to the waves and watching the birds.

The door had an interior bolt lock and all doors and windows had locks for anyone concerened about security, although you really don't need to be worried we felt safe and secure our entire holiday this site is extreemley well run.

RESTAURANTS
Seagrape - we ate here more often than not, the food is superb and varied it arrived quickly and the service was fantastic, water was plentiful and they will get any drinks you request from the bar. Heather is brilliant and nothing is too much trouble another of our favourites was Stuart he was great we loved having him to take our order he always made us laugh, he's a great guy.
Again all staff were professional and friendly.

The Gaugin - a lovely restaurant you book for this one for an evening meal, the menu stays the same here but is also varied definately try the fried plantain it's fantastic. You have more privicy here and it's very romantic.

Isamays - Great for what we would call snack meals, burgers, chips, salads etc it opens from 12 - 5 definately try this one out the views are amazing.

ENTERTAINMENT
Low key and lovely, nice steel bands and singers and on every second Monday there is a magician, Zorran, you really must see him he is brilliant, unfortunately the Hotel doesn't advertise him and we nearly missed him, we are glad we didn't. We had a private lesson with him a couple of days later which we recommend it was only £30 and you get far more than you pay for he is a top guy and shows you some amazing tricks to try on your friends and family.

POOL
Gorgeous, clean, larger than it looks and great for relaxing.

SEA
Wonderful, I cannot understand people not liking the sound of the waves?! It was clear and does have a small verge in, but I had no problem swimming, getting in or out of the water and I'm only 5"2! Only saw 1 jelly fish but they are not harmful, they only give a sting like a nettle and this year there were more than usual. I swam every day with no problem.

SHOP
This is a small shop for such a big site, but it does stock alot of useful items, the only things we missed were snacks like crisps and nuts which were in short supply on the site but were easily found in the supermarkets.

The site was maintained daily and looked amazing, we always said hello to all staff and they always greeted us back, genuinely ALL staff were brilliant.

SPA
I loved this place it's so beautiful and peaceful, we both had the Hot Stone massage, Tropical scrub and facials - lovely. I also had my nails and hair done, you have to visit here at least once.

INSECT REPELLANT
TIP - this one I cannot stress enough Avon Skin So Soft Dry Replenishing Oil. I did not get bitten once I promise you this is true, whereas all other holidaymakers we spoke to had been bitten many times (have to add this is not a fault of the hotel you get this anyhwere) try this you won't be disappointed.

TAXIS
The hotel has taxi's you can book it's an excellent service, TIP -ask for JO-JO he made our holiday really special, he took us to some wonderful sights and places and we got to try some wonderful local Antiguan food. He took us anywhere we asked he is a top guy we highly recommend you travel with JO-JO.

ST JOHNS
Lots of lovely duty free shopping, ALL shops will ask you the same questions
TIP - we recommend you write the details on a piece of card to show each time you want to purchase something we found this very useful, Your departure date, Your flight number and the airline you are flying with. You also need your passport as ID.

TRIPS
We certainly recommend the ones we tried
Extreme Circumnavigation - you get to see the whole island and it's a small group of between 20 - 25 of you, the tour guys are very knowlegeable and we had a great time, we swam with sting rays - We both enjoyed this it's a great experience. Had the best BBQ lunch we have ever had and learnt a lot about the island.

Helicopter to Monserrat - you fligh over what was Plymouth and see just how much of the Island the volcano affected, very moving. This took about 45 minutes. Expensive but worth it.

Island Safari - Great for seeing the Island from the inside again you learn so much about the history and see some amazing sites, lunch was superb, a great tour.

Shirley Heights - We went twice it's got a great atmosphere, wonderful views tasty BBQ and we met a lot of people there, if you go to Antigua we recommend you experience it. Our shuttle from Galley Bay left at 4 and had us back by 8.30, the party goes on a lot longer but you would have to sort your own transport for this.

Honeymoon romance package - we had a sunset cruise which was lovely Sean who took us out made sure it was perfect we had great music and some wonderful local cuisine, chicken roti's these were probably one of the best meals I've ever eaten even now I am craving them!

CURRENCY
We took US$ and EC$ but we found more often that not we were using US$ it got very confusing with 2 different currencies! We made a conversion table to take with us to see the differences.

HENRY'S
I promise you this guy is amazing, he is an Antiguan jewellery maker and makes the most beautiful silver and gold ID bracelets, you will see many of the Antiguans wear these and Henry is the BEST on the island don't fall for imitations. He can make them within a few days and can incorporate old gold and silver jewellery if you have some, if not he will make it from scratch. He only charges in EC$ and I had the most amazing handmade original bracelet made for £40 in silver and gold. Ask JO JO to take you there, for something of quality and typically antiguan you must go here.

Our Honeymoon was just wonderful and we loved every minute, we booked Galley Bay as a result of reading reviews on this site and we know we made the best decision, we are definately going back and are saving already! We can't wait, and we wouldn't stay anywhere else.
If you want quality, peace and quiet, luxury and the best time of your life book Galley Bay.

  • Liked — The space, cleanliness, comfort, security, location, views, air con, decor
  • Disliked — Nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 31, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $707 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Lovely, Lazy Days

Galley Bay Resort

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5 of 5 stars
tennischic 1 contribution
atlanta
Jul 30, 2008 | Trip type: Couples
3/3 found this review helpful

My husband and I celebrated our 10th anniversary at Galley Bay in July. We were looking for something other than what large resorts offered, and Galley Bay fit perfectly! The resort is not grand, like a Ritz or 4 seasons, but it is serene and QUIET! We were greeted with rum punch and cold towels and since we were celebrating a bottle of champagne in our room. The food and drinks were very good, enjoyed most of what was served. Breakfast was really good. We stayed in a premium suite, very comfortable, but the best part was the view and the short stroll to the waters edge. Get a ground floor suite...makes a big difference. Lounge chairs on the patio and 2 on the beach. Water was beautiful. We stayed on Ismay's side and discovered you could use a tube to float down to the bar at the Seagrape without much effort!! We didn't go on any excursions, time too short, to leave the beautiful beach. Massage and facials were nice. Definitely not a party place.. All in all we had a fantastic time hanging out with one another, lounging in the sun and remembering why we got married!

  • Liked — Location of room right on the beach
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since April 01, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway
  • I do not recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $707 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Rest at Galley Bay.

Galley Bay Resort

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5 of 5 stars
FRONTLODGE 9 contributions
London
Jul 29, 2008 | Trip type: Couples
8/9 found this review helpful

We stayed at Galley Bay from 5th to 19th July. Arrived tired and hot after a long flight from London and were greeted with cold towels and a rum punch. Very welcome! The reception staff were friendly and efficient. We were then taken, with our luggage on a short tour of the resort by golf buggy before going to our cottage.
We had booked a cottage and this along with its own plunge pool was perfectly comfortable but as described "rustic". After a week using a loo in a different hut at 2.30am just became more rustic than we could deal with so we upgraded to a beachfront suite. What a good move! Double shower, huge bath, two basins.All in all a very comfortable luxury hotel room. When we go back to Galley Bay it will be to one of the new suites.
The food at GB was very good, while we were there Ismays served lunch only, this was the most caribbean of the three feeding places. Loved the seasoned rice (with pigtail and snout although the waitress carefully referred to pickled meat), any of the local specials were good. The Gaugin only opened for dinner and was the prettiest of the three. The food there was very good but as the menu didn't change it was only good for a couple of times a week. The Seagrape opened for breakfast, lunch and dinner, all were very good. It was particularly nice to have such good breakfasts cooked to order. Our only dissappointment was the barbeque buffet, just a basic all inclusive buffet and the perfect excuse to eat in the Gaugin!The wine by the glass was perfectly drinkable and there was a choice of six, reds, whites, rose and sparkling - there was not champagne by the glass as promised, they were serving Asti Spumante (yuk).
All of the staff were very good, all cheerful and helpful. Only one poor response when my wife asked for advice about an insect bite, the girl on the guest services desk said "don't know" without looking up. At the other end of the scale Heather in the Seagrape at breakfast time when confronted with a badly sun burned shoulder arrange for a cup of fresh aloe to arrive before we finished breakfast.
The all inclusive package was just that, lots of very good food available all day every day. The drinks were, as promised (other than champagne by the glass) when I asked for brandy the waitress asked if I wanted Remy, Hennesey or Courvorsier. Thats all inclusive.
All in all a very good resort - I only met two members of management during my stay, Carl and James both very efficient and helpful. I look forward to visiting Galley Bay again.

  • Liked — The sea view, huge bathroom and feel of luxury in the suite.
  • Disliked — nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since July 26, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Girlfriend getaway, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $707 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The place to go for quiet

Galley Bay Resort

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5 of 5 stars
onabike 4 contributions
Tennessee
Jul 26, 2008 | Trip type: Couples
4/4 found this review helpful

Mu husband and I travel frequently and were looking for a quiet all inclusive, adults only place to go-not easy to find, but we did at Galley Bay! We opted for one of the cottages and absolutely loved it. The staff was awesome and attended graciously to our every need. Everyone was so accommodating, even down to the general manager giving us a golf cart ride to dinner. There are only 3 restaurants but the "of the day" specials change everyday. On Thursdays they have a buffet with the most incredible pumpkin soup I've ever tasted. If you want to go to party and hear music all day long, this is not the place. This is a great romantic or renew yourself type of place. I see why they have people that come back year after year. The cottages also give you a 4 foot deep private plunge pool that fits 2+ air mattresses perfectly They will arrange any type of excursion you want, but we left one day of our 8 and never left again. It was truly paradise! Kudos to Galley Bay and its entire staff!

  • Liked — The privacy and quiet and the food! beautiful presentation and awesome taste!
  • Disliked — no room service, but it is very understandable-keeps things cleaner!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since June 26, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $707 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Galley Bay Resort Also Known As

Address: Galley Bay Beach Rd, St. John's, Antigua