When I write a review I like to be fair and honest based on all my experiences. I had many issues while staying at Galley Bay and based on my experiences as I do not wish to vacation there any more because once was more than enough. Even though I complained to the front desk, nothing was ever done to accommodate our requests. Upon our arrival through customs, we were herded like cattle and finally exited after 45 minutes of waiting on line, as they were not the most pleasant or happy people you want to deal with.
When we were finally outside we met the person who handled our transportation. He informed us of everything but he made it VERY clear that we had to tip him and was very obvious about it. Now I am very grateful to people who go above and beyond and deserve a tip for meritorious work, however I do not tip just because you are constantly begging for one, so I ignored his request and he just left us there until our "driver" finally showed up 30 minutes later!
Our driver was not any better as he too was a beggar for tips and I carried my own luggage on top of that! Still keeping an open mind and making sure that they may have had a bad day I moved on. Most of your staff at the resort were not the most pleasant to deal with from reception to exiting. People are not genuinely smiling as they should be and when they do it does not seem as though they mean it. I guess since it is an all inclusive resort they do not care of the service they provide since they are not tipped.
As we were shown to room #19 and we went inside, the smell of mold and mildew overpowered my lungs, good thing I had two large cans of Lysol disinfectant with me as I very well know that this is a reoccurring problem with any resort near water. I must say though that the room was very beautiful the view of the beach was spectacular through the sliding glass doors and the television choices were above standard. The problem that existed was no flowers in the room as we were celebrating our 22nd wedding anniversary as I had requested on the bed, and room. Even though it rained the previous day, someone should have thought of this way in advance and had the flowers on standby. If it were not for my travel agent, who is fantastic and reminded them, the flowers would have never been delivered... three days after the fact.
The next morning after a 4 hour flight to Antigua, we woke up at 9:55AM and went for breakfast at 10:30AM only to find that there was no food available anywhere! How can you as a so called high end "resort" not extend breakfast hours at least until 11AM? This was supposed to be a vacation and not being home watching the clock to see what time we would have to get up to eat our next meal. Speaking on the subject of meals I must say that I am extremely disappointed with your restaurants. For starters if this is an "all inclusive" resort why do we have to pay $35US per person just to eat at Ismay’s and if you want a lobster at Sea Grapes an extra $25US is added to the bill? All inclusive in my book means you do not have to pay one cent extra for anything! AGAIN this was another factor in determining that I felt like a prisoner in your resort! As far as the general taste for the way food is prepared, not counting the lobster, which is extra, the chef added way too much salt for my taste and the portions disappeared into my plate as they were all miniscule! I must say that the only day we were adequately fed was on Thursday since it was a buffet style barbeque and we were out of there in about 30 minutes. No matter what restaurant we went to lunch or dinner always took about 2 hours, which was totally absurd! Not even the finest New York City restaurants make you wait 2 hours to eat dinner; if they did they would be out of business the first day! I timed every meal and the average wait time was about 20 to 30 minutes between servings, which were eaten in a mere minute! The dinner choices were not any better either, if you wanted to eat good you had to pay for it extra hence the lobster and everything else was what "you" wanted to feed us as there was not buffet except for breakfast and even that tasted terrible! The milk was warm for the cereal, the bread warming machine did not operate properly since I had to run the bread three times to get it to toast right and pray that it not catch on fire inside the machine as it did in several occasions! If you wanted wine for dinner you only get about 1” in a small goblet which was gone with one sip. If you asked for simple bottled water they would charge you an additional $3.00US!!! The swimming pool is miniscule for a “resort” and when I went to take a dip the water was freezing cold!!!
Another incident that was not related to the hotel but I feel you should be made aware of was the Sandals the tour operator. We were supposed to go to St. Johns on Tuesday for the shopping tour, which would have lasted 3 hours. We were waiting in the lobby from 9:25AM - 10:30AM and they never came to pick us up! When the girl behind the counter called them she was given the runaround. The first excuse was that the driver was running behind and was late. The second excuse was that the driver forgot to pick us up at the resort BUT he will return for us shortly and the one that broke the camels back was, "I'm sorry but we cannot locate the driver"! What was I to do but get annoyed yet once again! If my staff at work behaved like this I would be hiring to get a new staff immediately as they would ALL have been fired for being incompetent!
I paid well over $7,000US dollars so that my wife and I can enjoy some fun in the sun at least once a year and what we got was a very bad vacation, so bad that we were counting down the days to leave Antigua and return home! When the day finally came to go home and were checking out, I overheard another guest, who declined to answer the hotel survey upon checkout, saying worse thing about Galley Bay than I did
In conclusion I was actually excited to go to Antigua and as well as leave positive feedback but if I knew then what I know now I would be $7,000 richer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guests,
Report response as inappropriate
Please know that we greatly appreciate your time in reading our reply. In this case, we strongly disagree with the comments left by this guest.
Antigua is one of the most popular Caribbean holiday destinations, and Galley Bay is consistently named one of the Caribbean’s best and most romantic resorts.
Arriving in Antigua and making your way through the Customs line is typically a smooth and pleasant experience. The Customs area has been expanded in recent years, and the Customs agents receive numerous positive comments with respect to their courtesy and efficiency. Likewise, Antigua’s taxi drivers are often a highlight of our guests’ vacations. Our guests consistently report that their taxi drivers were courteous, and extremely knowledgeable about the island. Frequently, our guests tell us that they have been using the same taxi driver for years on their repeat visits to Antigua, and that they enjoy the local knowledge, history, and good humor that our taxi drivers provide.
At Galley Bay, each guest room is professionally cleaned and prepared for every incoming arrival. Each room is then inspected to ensure the fresh appearance and quality accommodations that our guests have come to love and enjoy.
Likewise, during the time period of this guest’s stay, we had hundreds of very positive comments about Galley Bay’s restaurants and our attentive wait staff. We work very hard to ensure dining at Galley Bay is a pleasure for all our guests. Many of our guests are looking for a classically Caribbean, leisurely dining experience in our beachfront restaurants…as they look out over the white sand beach towards the blue Caribbean Sea. However, we also recognize that some guests are eager to start their day and head out on one of the island’s fantastic tours or excursions. Thus, we are always happy to accommodate any guests who wish to grab a quick morning cup of coffee or an expeditious meal. Our restaurant Maitre D’s are always available to help make sure your dining experience is exactly what you want or need.
We are sorry if for any reason this guest was not fully satisfied with their stay—but we stand behind our product and we constantly strive to be a leader in Caribbean hospitality and service.
Most importantly, we look forward to seeing you soon, and wish you all the very best for the Holiday Season.
The Staff & Management
Galley Bay Resort & Spa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.