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Galley Bay Resort: Traveler Reviews


Galley Bay Resort
Galley Bay Beach Rd, St. John's, Antigua
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Traveler Reviews

91% Recommend
4.5 of 5 stars 373 reviews
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[ Date ] [ Rating ]
Absolutely dreadful!!!!

Galley Bay Resort

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1 of 5 stars
WFN 1 contribution
LONDON
Nov 30, 2007 | Trip type: Couples
11/60 found this review helpful

AWFUL, DREADFUL, These are the two words and there are many more that come to mind when we consider our 'stay' at Galley Bay.

Firstly the greeting at the desk was indifferent, not towels and a five minute wait for a cooling drink. After much confusionover buggys and who will drive, we were taken to our 'superior' room. On arrival at the resort, we were not shown around apart from the guy pointing to the beach. We then had to assist/carry our own bags to our room. Five star service this was not.

On arrival to the room we were quickly shown the fantastic beach view at the back of the room, which was great but turning to look at the room, it was disgrace. Now we are very fortunate to travel only five start or above and this room was barley tow stars. It was dirty, outdated, small and certainly not five star accomodation.

On booking we were offered a ground or second floor room, only to be told by the resort managment that there were no second floor rooms. A quick walk of the resort showed that indeed there were and these had windows! Our room had none, just mesh and blinds, great for Mozzy parties!!

so, of course we complained that the room was not as booked and was not acceptable. The management reaction was pretty much one of 'tough $hit'. After 1 hour and 30 minutes we were moved to a larger a room which was barley better but we thought that we give this place a go, after all its was a long way from home, London and we had paid a lot of money.

We enjoyed a nice dinner the first evening and were fooled into thinking this would not be bad after all. Alas breakfast the next day in a darkened an humid 'canteen' overlooking the sea was not a delight. Surly service, twenty minute wait to receiev the wrong order. This was ongoing in through breakfast, lunch and dinner. Tip: do not leave your table to get a drink or bread as your untouched meal will be cleared away, the only quick service made. How people can report that the service, food ambience etc. is fanstastic is beyond us. Compare this to the Banyan Tree, Phuket, The Oberi, Mauritius and other such hotels and this place is nowhere and certainly not five star.

Room service and housekeeping was virtually nil in activity. We waitied two days for extra pillows and blankets. Ordering drinks to restock the already low in stock fridge was pretty much a waste of time.

Our loungers were both broken on arrival and were never replaced pr repaired despite three requests.

Bar service was very poor with staff happy to chat among themselves rather than serve the clients.

We approached the management about the various problems and were never offered an apology, rather it was the case that 'this was most unsual, we will look into it etc.'.

On our third day we were so upset with the experience that we decided to leave and book into the Mediterranean Village at Sandals, which is really fice star and makes this place look lucky to get one star.

We informed the management who had a shrug of the shoulders attitude. In light of the events we asked that they provide a car to Sandals and to our total astonsihment, they refused. This was the icing on the cake.

On the day we left I handed and letter to the Duty Manager who assured me that the Manager would see this and reply. I assume it was thrown as to date I have not had the courtesey of a reply. I would love for them to read this and reply via this means if they cannot be bothered to write.

If you are thinking of going to Antigua, think twice on this resort. You will have more fun and value for money going to Sandals or another resort as this place is not as described in the brochures.

  • Liked — Leaving it!
  • Disliked — Everything
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2006
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since November 30, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $712 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Tropical Paradise

Galley Bay Resort

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5 of 5 stars
Austraveller12 8 contributions
Canberra, Australia
Oct 29, 2007 | Trip type: Couples
12/12 found this review helpful

We stayed at Galley Bay in May 2007 for our honeymoon. Upon arrival, we were greeted at reception with a nice cool cocktail and then driven to our room in a little buggy. We stayed in one of the Gauguin Cottages which are just amazing. We loved our splash pool and it was so private. We were also given a $50 voucher each for the spa which we used to get a massage each.

The food and drinks were never in short supply and always of a high standard. Being an all inclusive we expected them to be a little stingy on the alcohol but the opposite was true. The fridge in our room was stocked with soft drinks and water everyday so if we didn't want to go to the bar we didn't have to. We loved the Gauguin Restaurant with its private little huts right on the sand and so ate there most nights, right on sunset.

The beach at Galley Bay was beautiful, just like the postcards of the Caribbean! We swam, snorkelled, sailed and kayaked our days away. On the last couple of days the beach was closed due to rough seas but after talking to the lifeguards we discovered that it was only due to some small waves so we hit the water anyway and had a great time.

I would definately recommend staying in the Cottages, they may be the cheaper rooms and they are not right on the beach but they are so nice and private. We definately had no regrets with our choice of destination or hotel.

  • Liked — Private pool, friendly staff, great food and drink
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 23, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $712 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
fantastic beach resort

Galley Bay Resort

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5 of 5 stars
neilh111 1 contribution
camberley
Oct 27, 2007 | Trip type: Couples
7/7 found this review helpful

Fantastic place to chill out and relax. We stayed in one of the 1st floor premier rooms with a huge bathroom featuring double shower and huge bath(no bubble bath though!). Great pool and beach areas with the bar not far away. Food and wine/cocktails great, although for me white wine would be better if served colder. Champagne of sorts on tap all day. Watersports were well managed with no booking necessary. Some construction work taking place on-site, but don't let this put you off as it's all hand work with no big cranes or noisy pneumatic drills. Taxis v easy and well organised at airport - costs about $20 to resort, taking approx 20 mins. Only real downside was having to leave. Neil, camberley UK

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since October 27, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, People with disabilities, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $712 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very relaxing for a holiday without my kids

Galley Bay Resort

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5 of 5 stars
dorla 5 contributions
UK
Oct 24, 2007 | Trip type: Couples
13/14 found this review helpful

I have just returned from a stay at Galley Bay in a Premium Junior suite and thoroughly enjoyed our stay. We were on the upper floor but the 10 second walk down the stairs to the beach was not a problem even on the odd "heavy shower" day. We used both restaurants but in general favoured the Seagrape but the Gaugin was unique - did have problems with insect bites but it is the Caribbean and expected that (it is not the hotels fault!!). I found the restaurant staff attentive without being overbearing and they were really friendly - a smile goes a long way. We had no problems whatsoever with drinks - in fact the staff offered on a regular basis and sometimes looked suprised when you said no. It is wrong of me to single out one person in particular but if you have the pleasure of being served in Seagrape by Mike Matthews you will thoroughly enjoy the experience- he is Antiguan but lived a while in the US - he loves his island and the hotel and makes even ordering a chicken roti at lunch an experience.

If Mark and Steveof Reading read this review, you will know who we are (we tried the helicopter experience together - or should I say tried to - helicopter out of service that day) we eventually made it to Montserrat and it was worth the wait. Despite the helicopter door next to me opening in flight half way between Antigua and Montserrat (I managed to keep it shut as the trip proceeded) the view was absolutely fascinating and as we hovered just on the old airport we secured the door for the return trip. Sounds scary but I can assure you it wasn't and have never felt safer - very professional helicopter crew and one of my fellow visitors was a lifeboatman so complete confidence all around. 5* tour!!!! Recommend to anyone.

I agree in part about the stocked fridge - if your room is at the far end of the beach around 80/84 it is a short stroll to the main bar which is a shame when you have the fridge in the room. We left a few notes asking for more Wadadli but not usually acted upon.

The maid service in the room kept everything very clean and neat - no complaints there. The beach was clean and quiet I did not mind the waves and managed to avoid jellyfish stings and the water was clearer than other beaches in the south of the island.

Would return again.

  • Liked — Sapcious and clean with great views
  • Disliked — Water pressure in the showers
  • My ratings for this hotel
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since May 13, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Tourists
  • I do not recommend this hotel for Girlfriend getaway, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $712 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Loved Galley Bay

Galley Bay Resort

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5 of 5 stars
Galindenba 27 contributions
Philadelphia, PA
Oct 24, 2007 | Trip type: Couples
9/9 found this review helpful

We picked this placed based on the reviews on this website and as far as the accommodations, staff, and food go we were not disappointed. The resort is set on virtually private beach. We had a premium room requested because of info provided on this site. our room was very big and beautifully appointed. The shower was an open design which being divers was great for rinsing our gear. The diving here is pretty good Caribbean diving although the dive outfit the hotel booked us with was "interesting". The food was great as was the staff. My only complaint is not the hotels fault, but it's a major. It was the weather. It was very windy with rough surf the whole time we were there and because of the rocky bottom off the beach the red flags were out almost all week. We were able to swim in the ocean one day out of the week. The pool area is very nice, but it gets very crowded when nobody can go in the ocean. The rates for this place are reasonable I think, but it's still a lot of money to pay to go and sit by the pool. If it wasn't for my concerns about the surf conditions, I'd go back in a heartbeat.

  • Liked — The room
  • Disliked — Beach conditions
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay February 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since December 02, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $712 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Galley Bay Resort Also Known As

Address: Galley Bay Beach Rd, St. John's, Antigua