We were disappointed and will not return to this "boutique hotel". We expect a certain quality on holiday and we did not find it here unfortunately.
Bedrooms: very dark which meant we had to put the light on during the day. I suffer from mosquito bites, consequently I contacted the hotel before arrival to confirm that there was glass on the windows of this "5" star resort, I thought that this was a simple and reasonable request. I was told yes. Unfortunately there were no sealed glass windows, just slats of glass with gaps. These were covered with mosquito nets (which made the room even darker) but they were not that effective. We used spray in the rooms regularly which I must say seemed to work but felt rather unhealthy. And for the first time on my travels to the Caribbean, every night, they sprayed the whole resort with pesticide to kill the midges - again rather worrying with all those unknown chemicals around. However, I did not get bitten. The lack of sealed glass windows to the room meant that this reduced the effectiveness of the air conditioning. Apparantly they do have rooms with sealed glass windows, so we asked to upgrade and offered to pay more (money was not an object) however they could not move us.
The bathroom was very dark and the wardrobe was situated in it! This meant that by day 3 of our stay our clothes were nicely damp when worn. Yuk! Condensation hung in the air and meant that all of the surfaces of the room remained damp throughout the day. Yuk! If only they had that glass on the windows the air con would have sorted that out.
On the positive : the room was situated directly on the beach and the view (if you peered inbetween the slats) was lovely. A vast improvement that may give the rooms the "wow" factor would be to install double patio sliding doors so that you would gain more light and a clear and uninterupted view of the sea from your bed! A missed opportunity at present.
However, the beach was steeply shelved and the sea very rough (when we were there anyway). I very rarely went into the sea as I saw those that dared to confront the crashing waves thrown around and crushed by the seas power - far too lively for me (I am an active, sporty 40 year old by the way) how no one was hurt I don't know. On the positive the sound of crashing waves is unbeatable and the sand was lovely.
We were looking forward to a stroll each morning around the lagoon. Unfortunately when we were there a thick putrid scum hugged the edge of the lagoon near the library area. I cannot understand why this was not cleared as it made me feel rather ill every time I had to pass it. On the positive we saw osprey on several occasions! Very rare in North Wales.
During this particular week it seemed to be a smokers paradise in the bar areas. We dislike smoking and were forced out of the communal areas every day by clouds of smoke that just hung in the air. Yuk!
The main restaurant lacks any charm whatsoever and has lines of tables which are very close together. Bright lights and we only ate there when we had to ie: when the gaugine restaurant was closed. However, I should say that the food ranged from awful to excellent. Some things I just had to send back but others were fantastic.
The saving grace for us was the gaugine (sorry about the spelling?) restaurant. Small tables with their own thatched roofs that gave you some privacy and a hint that you were in a half decent restaurant. The food varied from 8-10 out of 10. Unfortunately the wine was awful. The service was very good. We ate there every night and most lunchtimes, unfortunately the menu did not change but I could not face the main restaurant so opted to eat the same things twice. I know not much of a hard ship but for the price you pay...
Unfortunately the service in all other areas of the hotel eg: bar/main restaurant was poor. Staff were moody, quiet and hard to find especially when you wanted a drink. You almost had to apologise for bothering them. I initially felt sorry for them as they probably don't get much money and have to work many shifts. Then you have to remind yourself that you have paid a lot to come here and asking for a drink politely, was not an unreasonable request.
British visitors seemed to dominate this resort and the impression given was that they all thought they had landed in paradise. Their brightly coloured shirts adorned with palm trees did little to brighten my stay at the resort. Luckily or unluckily depending on your take on this, we have travelled widely and stayed in many 5 star resorts and eaten in many top restaurants, in our opinion this was far from paradise.
However, we are looking forward to our trip this coming November when we will be staying at the Fairmount and Colony Club in Barbados before going onto the Spice Island Resort in Grenada. I hope to report back on those a little sooner than I have on our last caribbean trip. Happy holidaying to you all but I would advise you to spend your hard earned cash elsewhere in Antigua.