For our honeymoon, we chose Sandals in Antigua because it was a locale that neither of us had ever visited, and because the reputation of Sandals is that it is ideal for couples, and especially relaxing because of its all-inclusive nature; we wanted a vacation in which no decision-making or planning was necessary, as we'd done so much of that when planning our wedding. The first week was relatively good. The food was certainly not stellar, but we were fed. The beach was close to perfect (with the exception of peddlers swarming us with jet ski and fishing trip offers,) and the pool was relaxing. It was extremely difficult to find chairs at the pool and the beach throughout our stay, which was a bit annoying each day, but it wasn't a tremendous issue. Housekeeping also proved to be an issue; I had to leave a note each day with instructions such as, "please leave more shampoo and bar soap," or "please fix the sink drain," (as it jammed shut each time our room got cleaned.) On our eighth day there, things took a turn for the worse. At the main pool, a large group of couples (about 10 or 12 people) arrived and completely disrupted the peaceful, relaxing, and luxurious precedent that had been set during our first days there. They were rowdy, and as the tequila shots flowed, their raucous behavior escalated. At times, one would go to the swim-up bar and yell across the expansive pool to his friends, demanding that they do more shots. They would also shout over to the wait staff around the pool, complaining that there were no good lunch choices. The group also joked around about all the illegal drugs they were offered on the beach, and how they'd like to buy some and give it out to the other hotel patrons. At one point, one of the gentleman went inside the hotel building, ascended to the top of the tower, and was yelling to the group in the pool, approximately 1,000 feet away. The group responded with a loud, resounding, "Wooooooo!" The hotel went from being a luxurious and relaxing paradise to a trashy back-yard hoedown with the arrival of this group. My husband and I, who had purchased a cabana for the day and were therefore forced to stay in this environment, first asked our waitress to ask them to settle down. She refused. I then asked a security guard to help, but he refused as well, saying his role was to make sure non-hotel guests don't enter the property from the beach. So we went inside and asked to speak with a manager. We were sent to speak with Brett, the general manager of the hotel. His response was that he'd spoken to them when they were behaving this way in the lobby, but that was all he could do, as they paid to stay at the hotel also. He did give us our cabana fee back, and suggested we go to one of the other pools at the resort. He also suggested we ask other people to complain, as that might persuade him to do more. We were with 2 other couples (who had also rented cabanas) when they had called and complained earlier, but he insisted he hadn't heard of any other complaints. This response by management was unsatisfactory. The following day, we attempted to go back to the pool, and it was nearly the exact same experience. We did attempt to go to some of the other pools there, but they were much smaller and therefore had no chairs available, and both were completely in the shade. The service, overall was poor as well. We ordered several drinks from our cabana on the several days that we'd rented one, and they never came. When we checked in, our jacuzzi in our room wasn't working, and when we called to have it fixed, we were told they'd be right up to fix it. It was not fixed until the following night. Turndown service would come at 6:00 each night, and on the third night when I asked them if they might come back later because we were showering and getting ready for dinner, she showed me her list of rooms that she had to do, explaining how she had so much work to do. Overall, our impression of Sandals was somewhat sour. Being that we'd never been to a Sandals resort, we were excited about the reputation it carries; relaxing, luxurious, service-oriented, etc. We felt that the staff there was inconvenienced when asked for anything, and the management was incompetent when asked to help with a problem. It is unlikely that we would return to this or any Sandals, and we will encourage our many friends who are getting married to look elsewhere for honeymoon options.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.