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Sandals Grande Antigua Resort & Spa: Traveler Reviews


Sandals Grande Antigua Resort & Spa
P O BOX 147 | Dickenson Bay, St. John's, Antigua
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Traveler Reviews

73% Recommend
4.0 of 5 stars 1,149 reviews
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New doesn't always mean improved

Sandals Grande Antigua Resort & Spa

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2 of 5 stars
jocelynamanda 1 contribution
pennsylvania
Aug 12, 2008 | Trip type: Couples
6/8 found this review helpful

My new husband and I went on our honeymoon to the Sandals Grande Antigua Resort and Spa. We chose this location based on recommendations from friends and from the descriptions on the Sandals website. The resort was beautiful and the people working there were very friendly. However, my husband and I did encounter problems that made our stay not worth the money we paid.

We booked one of the rondovals with a private plunge pool. The room was wonderful and we absolutely loved having our own pool which we could enjoy if we did not feel up to being around a crowd of people. These lodgings were one of the most expensive on the resort, and rightfully so due to the amenities we received (2 private butlers, the pool, concierge service, etc.). We would not have minded paying this except for the fact that there was construction going on outside of our room during our entire stay. Our walkway was blocked and we had to walk through and around bushes to get where we needed to go. The men working on the walkways constantly peered over our privacy wall into the pool area, making me very uncomfortable and not at all relaxed, as I should have been on my honeymoon. The noise of the construction woke us up much earlier than we would have appreciated and it was bothersome when we tried to enjoy a quite lunch at our room.

While it was lovely to have our own pool, it was not cleaned regularly and we had to call at one point because it was too dirty to get into. We also had to call to have someone come and fix our pool because the electricity was shut off to it because of the construction taking place. When we called it took two hours before anyone even came to look at the pool, and then he disappeared for another hour and a half before coming back. It wasn't until we spoke to our butlers that this issue was resolved.

During our stay we booked the Lime Beach tour where we would snorkle along Cades Reef and enjoy a lunch on a private beach with live entertainment. The tour was spectacular and we thoroughly enjoyed our day on the boat and in the water. However, on the checklist the resort gives you for things you will need for the tour, one of the items is water shoes. We went to the resort shop to purchase them and they were $13 and $15 dollars each. We hesitated and asked the women who worked at the shop if it was absolutely necessary to buy these. They told us we must buy them or we would not be allowed on the tour. So, trusting these women, we purchased the shoes for $28 total. On the day of the tour, we never used the shoes. We were provided with flippers for snorkeling. We never put the shoes on and we did not remove the tags. When we went to return them we were told we could only make an exchange. This was highly irritating but we found items we would like and made the exchange. The difference was a dollar. Rather than just excusing that and doing something to make it an even exchange, we were forced to give them the dollar to pay for yet more items we did not need, when we would have never made the initial purchase to begin with if it hadn't been for the women working in the store.

On our last day, we were told to be in the lobby by 11:30 so we would be taken to the airport. Our flight did not leave until 3:30 that afternoon and the airport was only a 15 minute drive from the resort. Rather than being allowed to enjoy the comfort of the resort and the refreshments offered there for an additional hour, we were pushed out the door and made to sit in an uncomfortable airport for 3 hours.

Before leaving I tried to lodge a formal complaint with one of the guest service managers at the resort. I wanted to tell them that in all, my husband and I enjoyed our stay, but we feel that we should be compensated in one way or another for the discomfort, agitation, and inconvenience we experienced of the course of our very expensive 10-day stay. However, I was told that every single manager of the resort was currently in a meeting and when they were done the desk clerk would send someone over to speak with me. After an hour passed, I asked if they were out of the meeting yet, and I was told no and to sit and wait. The desk clerk then sent our butler over to us to ask what our complaints were with him. I had specifically stated that we loved our butlers and they did a wonderful job, but that we had complaints with the resort as a whole. I never got to speak with anyone about our complaints.

Would I recommend this resort? Only if you don't mind construction and people giving you the brush off. It was an absolutely beautiful island and the majority of the people who worked there were lovely and amiable. However, the amount of money we spent left us feeling disappointed and as though we should be compensated for our troubles.

  • Liked — The variety of places to eat and the beauty of the island
  • Disliked — The continuous construction and the inconsiderate management
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 12, 2008
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $750 (year-round)
Honeymoon in Paradise

Sandals Grande Antigua Resort & Spa

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5 of 5 stars
DaggerNY 5 contributions
New York
Aug 6, 2008
10/10 found this review helpful

We just got home from our honeymoon at Sandals in Antigua and we couldn't have wished for a more perfect place!!! From the moment we arrived, everything was taken care of for us. When we arrived, we learned that we were given a complimentary room upgrade and ended up with a beachfront room with it's own bar that was restocked everyday. We were in the older part of Sandals but after seeing how the new Mediterranean Village was set back from the beach, we figured we had the perfect room with a pool that almost was never used by anyone but us 20 steps away and the beach another 2o steps beyond that. The room was very nice and comfortable and out of the way of the main traffic by the mediterranean village. The food was great with so many options and you can't beat the swim-up bar. The best part was how nice the staff there was though. They all seemed so happy to be there and ready to do anything for you. Antigua is truly a paradise with crystal clear water and powdery sand. We were able to do as much as we wanted from snorkeling to wind surfing to using the hobie cats or as little as we wanted. The only bad part of our stay at Sandals at Antigua was leaving. We would go back in a hearbeat and hope to be back there soon.

  • Date of stay July 2008
  • Member since February 13, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $750 (year-round)
Did not live up to the hype.

Sandals Grande Antigua Resort & Spa

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2 of 5 stars
turtle-excursion 5 contributions
New York
Aug 2, 2008 | Trip type: Couples
8/12 found this review helpful

We stayed at the Sandals Grande Antigua from May 26, 2008 - June 2, 2008 for our honeymoon. We stayed in the St. Tropez Suite in the new Mediteranian Village side. Our room was awesome, and while we had a good time, and the island is gorgeous, we didn't think that this particular Sandal's lived up to the hype you hear on the commercials. We have had friends tell us great things about other Sandals locations (St. Lucia), so we may check them out in the future, but we probably will book a cruise for our next major vacation (seems to be more cost effective). We took an Eco-tour book cruise while we were there, and they picked us up right on the beach! This tour was definately worth it! Hint, book the tour before you go, and you pay less.

The biggest issues we had with this Sandal's were the food and the service. When you hear that the food is "5-star", don't get excited! There must be some other rating system they use (they might have gotten 5 out of 10 stars from me). The service was kindof hit or miss on days as well.

There were 4 restraunts that you needed reservations at for dinner. These were decent at best. If you did not have reservatoins that night, pretty much all of the other meals you had to choose from were buffet style, or just normal fast food kindof options. I LOVE to eat, and I was quite dissappointed at how poor the quality of their food was all-around. After a few days there, you realize its the same stuff all the time at most of the places to eat.

Sometimes our waiter or waitress was wonderful, and what we kindof had come to expect from the commercials. Other times, they would approach the table and ask "What do you want?". On top of that, they were completely imcompetant about our honeymoon tourndown service. I actually called them every single day we were there at least twice a day to let them know we did not receive our turn-down service, and they still never got to it.

Overall, it was a lot of money for sub-par/average food and service. We still had fun because we were on our honeymoon and the island and weather were great though.

  • Liked — The room and the scenery
  • Disliked — The food and the service
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay May 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 02, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, Great pool scene
  • I do not recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $750 (year-round)
Fantastic!!!!

Sandals Grande Antigua Resort & Spa

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5 of 5 stars
Mackayjuly08 4 contributions
Aberdeenshire, Scotland
Aug 2, 2008 | Trip type: Couples
9/10 found this review helpful

We booked Sandals as our Honeymoon, and could not have been more delighted. Our room was in the Caribean part of the resort which was lovely, we were in a block of 10 rooms, we had a pool which was never very busy, and was only a small distance to the main bar and the beach, what more could you want. The people were so friendly, the food was excellent, we did not have a bad meal at any of the restaurants, we loved Kimonos, OK Coral and Barefoot the best.
The beach was great, and the water was really nice and warm. If you want a lounger in the shade you have to be early. The water spots were excellent.
We had a fantastic trip to Sandals, and Antigua. One bit of advice I would give is take spray for mosquitos and cream for treating bites. We felt very safe at all times, as we went on a day trip around the island, and would certainly go back.
Thank you for making it such a memorable time Sandals!

  • Liked — Everything
  • Disliked — bothing really but If I had to pick anything the bathroom needed update
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 07, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d148277?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $750 (year-round)
Perfect Honeymoon!

Sandals Grande Antigua Resort & Spa

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5 of 5 stars
island0808 1 contribution
Louisville, KY
Aug 1, 2008 | Trip type: Couples
11/11 found this review helpful

We spent our honeymoon here June 8th-14th in the Luxury Honeymoon Concierge Suite which was on the Caribbean side. I know everyone loves the new modern side but we absolutely loved our area. We had a small pool and hot tub right outside our room that was shared with a few other rooms. We called it the "Melrose Block". It seemed like there was never many people at this pool and if you wanted to be outside but not deal with the large crowds it was ideal. It all depends on your taste and we were very content having our alone time when we wanted it and being super social with the friends we made. We particpated in a lot of the events and routinely met up with other couples at the Caribbean Grove after dinner. From there it was either singing at Larry Mac's, playing a game or heading to the Cricketers for some late night nachos :) My husband and I both paid for the Pirate Party excursion and agree that it was worth every penny! We are social people and enjoyed swinging from a rope swing, walking the plank, snorkeling a shipwreck, swimming on another beach, drinking rum punch, eating a delicious grilled lunch and dancing to the captains music! We spoke with other couples that did the rainforest zip line and they wish they would have gone on the pirate ship. The zip line was fun and the sights were great but I was told there was no lunch served, the employees there were less then thrilled to be working and they were gone just as long as we were.
Both of us loved the food. We had no problems with reservations and all of it was delicious. My favorite bartenders were Roslyn during the day and Alvin at night. They will take care of you and make you their signature drink if you ask :)
I would recommend this place to anyone looking to relax and have fun! I will never forget it and we look forward to returning one day.

  • Liked — Food, Service, Room and the Awesome Views!
  • Disliked — Nothing
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 01, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d148277?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $750 (year-round)
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