We did have an amazing time here. We went for our honeymoon. I put the blame on what we were disappointed in on our travel agent actually. See below for a full description on our experience.
Arrival: We had expected a long check in process,as we were for warned by the travel agent that it would be since the resort is almost always filled. It actually wasn't too bad, definitely not as long as we expected. The transportation was provided as we were told it would be. However, the "taxi" that was provided was very questionable in safety. We were afraid that it was going to break down at any minute. The driver, very nice and very funny. No real complaints about arrival besides the questionable safety of the taxi its self.
When we arrived we were told that our room had to be changed. We were not given a reason and we still dont know if the room we got, compared to the room we paid for are comparable to each other but I hope so. The room we ended up with with nice and had a great ocean view so we did not complain or ask about the room situation. The gentleman who showed us to our room was very nice. Our room was clean and the bed was nicely made with fresh sheets. The only complaint we have regarding the room was that the bath tub ( a jacuzzi style) was dirty and did not seemed clean. When we sat in it and turned the water on, a bunch of black stuff would sink to the bottom and float on top. Other than that, it was cleaned daily and refreshed with sheets, towels etc. We had a very very comfy chair in our room that seated 2 and we napped on a few times.
Food was great. Not a lot of selection for breakfast, its basically the same buffet in two restaurants every day unless you want room service, which was not very good at all. BUT the buffet was very good. Our favorite of all the restaurants was actually the pizza place. The four cheese pizza was nothing short of amazing. We paid for a dinner on the beach, which was perfect. Our second favorite was the OK Corral and Kimonos. The chef we had at Kimonos was so funny and interactive. Food was so very good. I read before we went that Eleanors had the most amazing lobster tail, bit we were not a fan. No real complaints on the food, it was really all very good and something for everyone.
We did have a bar in our room. A few comomon liquors, beer and champaign. But we never made more than one or two mimosas in our room. We typically used the other bars for our drinks. The drinks, amazing. Bars did run out of some things but never was really a problem. We found that every bar tender had a favorite and we typically asked for that. The only complaint about alcohol is that the only 2 wines included for free were Beringer Merlot and Pinot Grigio. Neither are sweet wines and any other wine is $15 per glass or $30 and up for a bottle.
We were happy to see that every night there was something planned, but also that you could still find quiet spots to sit and enjoy your spouse. We did attend the managers cocktail hour, the White Party, the talent showcase, and plenty of live music acts. My favorite, the chocolate fondu and martini party.
We were told that we "wont have to bring a dollar" by our travel agent. That was correct ONLY if you plan on strictly eating, drinking and spending time in the pool or at the beach. We paid in advance to do the shopping experience which was fun yet scary, they drop you off and leave you for 2.5 hours in a not so safe area it seemed. But we also did things like the scuba diving course and experience. We paid $90 each for the course and an actually ocean dive. We would have thought that the wet suits would be included in that fee, they were not. We paid $10 extra each for our wet suits. Same with snorkeling. They advertise it as free, which it is but you cant do it unless you pay the $20 course fee that they recommend you take. Same with tipping, there is a no tipping policy. But all the taxis expect tips. We did a photo shoot "for free" but if you want their pictures, plan on spending atleast $200. They have packages or you can purchase idividuals for $14 each.To me, it was a straight rip off but my husband wanted those pictures. You will find people wanting to take your picture through out the trip. If you let them, you will be bale to purchase those as well. Everything in the shop is extremely expensive. So I would bring anything you would possibly need instead of planning on purchasing there.
We did the sunset cruise which was incredible and well worth the money. We did the couples massage and the 30 minute foot rub. Both were amazing.
Over all we met some really great people, had a ton of fun and relaxation. If I could give any tips I would say, bring a good amount of money, don't eat outside of the resort and talk with people. I dont know that we would go again, but definitely try another sandals resort somewhere else.