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Sandals Grande Antigua Resort & Spa: Traveler Reviews


Sandals Grande Antigua Resort & Spa
P O BOX 147 | Dickenson Bay, St. John's, Antigua
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Traveler Reviews

73% Recommend
4.0 of 5 stars 1,149 reviews
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Sandals Grand Antigua........Just That.....Grand

Sandals Grande Antigua Resort & Spa

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5 of 5 stars
MA_D_LOBSTER 4 contributions
massachusetts
Jun 19, 2008
3/3 found this review helpful

After reading some of the posts here and elsewhere Janet & I were a bit nervous going to this resort. Here is what we found;

The resort
Is very much two resorts in one, the Caribbean side which is older more plush and really very "cozy" and the Mediterranean which is very much like Sandals Whitehouse, very new and modern with less flowers and trees. The Caribbean side the rooms are mostly one and two level houses or buildings whereas the Mediterranean side is three buildings two of which are 7 stories and one is 5 stories. The views from the upper floors are wonderful.

Check In
Janet & I booked the St. Tropez suite which is a concierge level suite. Upon check in we were greeted with the cold towels and champagne as we filled out or guest registration forms. The concierge area on this side is very large with lots of chairs and couches to sit at as they get prepared to escort you to your rooms. We arrived later than originally scheduled due to a flight cancellation from San Juan and a total change in flights. The process here was quick and complete in about ½ hour or less.

St. Tropez Suite
An absolutely stunning room located on the 7th floor with an amazing view. This room had a king size 4 poster bed, a large bureau with a 42” flat screen t.v (I think around 42”) in room stocked refrigerator as per the level. A sitting area at the far end of the room with 2 very comfortable chairs and coffee table, a desk next to the bed with all the resort information and phone, a large paddle fan, the “do not disturb” indicator located in the thermostat which turned on a small light by your door and an outstanding bath area. As you walk in from the bed area of the room you pass between to large marble/granite pillars which put you in the center of the bath area. Inside the bath area there are two wash stations one to the left and another to the right with marble/granite tops. To the right side further back in the bath areas was a large “rain shower” which was in the middle of the ceiling of the shower area, to the left side back in the bath area was the commode area. In the center between the commode and shower area was a large whirlpool bath. There is also a small balcony with two chairs, a table, and a laundry hanger.

Dinning
Janet & I visited Mario’s, Eleanor’s, Kimono’s, Cricketers, Bayside, O K Corral, Bell Napoli Pizzeria, and Barefoot by the Sea. What has been written about getting reservations early is true; you do need to book your reservations two days in advance to those that require a reservation. Mario’s is an Italian flare restaurant, I had the steak here and Janet had a pork dinner. My dinner was good but not great and Janet’s dinner was a bit tough here, we probably should have gone with the Italian food here….lol but it was still a pretty good meal. Eleanor’s is more a traditional restaurant serving steak, sea food and the like. We ate here for our 30th anniversary dinner and I must say a good choice for this night, I had steak….yes again (the steak had a coffee sauce on top) and Janet had a shrimp dinner both which were very good and the location of this restaurant is right on the water. Kimono’s obviously is the Japanese restaurant which I typically do not go to. Here I was amazingly surprised, our chef George was outstanding. We had the stir fry veggies, steak, shrimp, rice and fish through this meal. Now I am not a fish eater AT ALL and one of the portions that came out I had to ask Janet if this was chicken or fish (I heard her tell the guests next to her she was telling me chicken) so reluctantly I tried it, WOW it was awesome to the point I ate all of it. It was mahi mahi which was perfect as was the rest of the meal. This was one of our best meals at the resort. We didn’t go but were told the sushi bar here was outstanding. Cricketers, this is an English style pub with fantastic nachos. Janet had a pork dinner here she said was very good and I don’t remember what I ate here. Bayside, as stated by its name it too is located near the water. The Bayside is a buffet style restaurant for breakfast, lunch an dinner. The buffet’s always had plenty of choices for all meals with stations for cooked to order omelets, eggs, and the like. There was always pork or roast beef every dinner time as well as buffet styled hot and cold foods and salads. OK Corral, a tex-mex type of restaurant, the food here was very good as well, from nachos and chicken fingers to chili and steak. Janet ordered the combo plate which she said was terrific and I had……you guessed it…steak which was very good. We also had the salad here too and a very good chili too. Bella Napoli Pizzeria, what was said about this pizza plaza Janet & I didn’t run into. First the pizzeria is a brick oven pizzeria which means the pizzas are cooked over open flame not in a pizza oven. We had two very good pizzas here and waited approximately 20 minutes for the first one and maybe 30 minutes for the second as it was getting busy as guests came over from the pool but never near an hour did I see anyone wait. Barefoot by the Sea, as s stated by its name, located on the beach and near the large pool area. This was a nice place for burgers and fries and other foods as well. Burgers weren’t the best but when you’re hungry they sure filled the bill. All in all I would say the food and dining experience here was as good or better than most of the Sandals we have frequented and would certainly go back to any of the restaurants at this resort. Larry’s Piano Bar, located upstairs in the Caribbean section above the bar at Bayside. A very nice place to sit and throw back a few drinks and its air conditioned!

Pool & Beach
The pool on the Mediterranean side is very large and has a 4 sided pool bar in it, 3 you can swim up to and 1 you can reach from the walkways. As stated in other posts there is a shortage of towels and loungers if you get there after 8:00am or so, this wasn’t an issue for us as I scuba dove and had to be at the Scuba hut by 8:00. We would get up and get to the pool by 7:30, set out towels and loungers and go into breakfast at Mario’s each morning which was always a wonderful breakfast. The pool on the Caribbean side had a pool bar as well but not nearly as large. We did not visit this pool so can not comment as to the lounge and towels over here. The beach as stated by others is a public beach so the locals are there and some are peddling their wares. You can get a good buy here if you barter, but if you would rather not; a polite “no thank you” or “all set” and you would not be bothered again. The beach is beautiful and clean, we did not stay on the beach other than to go scuba but lots did.

The Staff
Again after reading some of the reviews here and on Trip Advisor Janet and I had some concerns with regard to the staffing issues. Well, we couldn’t have been more pleasantly surprised through out our stay. I would venture to say that 95-98% of the staff was very engaging any time we crossed paths. From the bartenders to the wait staff to house keeping and concierge service, virtually all went out of there way to be pleasant and cordial. We never witness any rudeness, bitterness, or indifference. I do believe the new management that is in place there is making the changes that needed to be made. The manager of the resort is a Mr. Rousseau whom came from one of the Cuban resorts that Sandals has. There is new management at the water sports hut as well. Some of the staff we felt stood out as above and beyond were Sara in the concierge office, Nakisha at the Bayside restaurant, George our cook at Kimono’s, Narrisa who works in the vacation office and was seated with us at the returning guest dinner, Ian the water sports manager, and most especially Dionne who is the bartender up stairs in the piano bar. Dionne has the most infectious laugh and such a wonderful personality, you must visit her up there when you go and ask for a “Terminator” shot and tell here Janet & Bruce said hi.

In closing, Janet & I had a fabulous vacation and anniversary at Sandals Grand Antigua. We will absolutely revisit this resort again. We do believe if there were any short comings before they are well on their way to correcting them if they already haven’t been corrected as Janet & I have stated. Go there, relax, you’re on an island in the Caribbean, slow down and enjoy.

Bruce & Janet

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $752 (year-round)
Cannot wait to go back!!!

Sandals Grande Antigua Resort & Spa

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5 of 5 stars
drewericksen 1 contribution
drewericksen
Jun 19, 2008 | Trip type: Couples
1/1 found this review helpful

What a great vacation!!! We celebrated our 15th Anniversary and could not have been more pleased. Staying on the Med. Village side in the Luxury Ocean Villa One Bedroom Suite With Private Pool was expensive, but so worth it. It was a trip of a lifetime. As I saw another posting read, our butlers Hunter and David were AWESOME!!!

Dining -
The meals were good (Marios, OK Corral were our favorites)
One thing that I did not see mention was that fact that with Butler service comes pre-arranged reservations for dinner. Not hassle at all. We did not care for breakfast at Barefoot, but we heard others say that other meals there were good. Kimonos I could pass on as well.

Activities -
There was plently to do(snorkel, scuba, sail, etc.), but we opted for nothing at all. Just sitting by the pool, reading and the occasional walk along the beach was just perfect.

Service -
Another source of my fear that was with out warrant. The service we found to be outstanding. Especially the butler service who would bend over backward for us(without being asked). There is always the occasional bitter person, but we could easily look passed them.

Transfer & Check In -
The transfers to and from the hotel were just fine. The typically Carribean Taxi service, no big deal. All of our luggage arrived without issue and was brought to our room promptly. Check In/Out was easy aside for the flights being so early in the morning left us with no help with luggage upon our departure. I am stretching to find something wrong with our stay and that is about it. I cannot really find anything.

  • Liked — Service, Cleanliness,
  • Disliked — Internet Cafe, one computer for the whole place.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since May 27, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers
  • I do not recommend this hotel for Young singles, Girlfriend getaway, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $752 (year-round)
Fairytale Wedding

Sandals Grande Antigua Resort & Spa

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4 of 5 stars
PanamaVIn 13 contributions
Birmingham, AL
Jun 19, 2008 | Trip type: Couples
3/3 found this review helpful

I'm definitely part of the read the bad reviews but decided to go anyway club which was perhaps the best decision I could have made. My wife and I stayed there June 7th through June 14th and were married on June 11th. Here's my breakdown on the resort:

Accomodations: We booked a Venetian Suite but were upgraded to a Monte Carlo Suite which was a floor higher and provided a much better view of the ocean. The room was well accomodated with a beautiful whirpool tub, marble floors, 4 poster bed and an unbelievable ocean view. My only complaint is our bar wasn't stocked one day which to me isn't an atrocity but would have been nice. I can see complaints about the Caribbean Village rooms being older but to me the gardens and a bulk of the activities are on that side. If I stayed here again I would try out that side because that's where my wife and I spent much of our time.

Restaurants: Based off of reading reviews we made dinner reservations our first day for the rest of our trip in the concierge lounge. Barefoot was one of our favorites and had awesome views at sunset. Plus it didn't require reservations. Eleanors was another top favorite and offered a good local taste of Caribbean food. Our next favorite was the sushi bar which we had one night as an appetizer before our late seating at Eleanors. We were surprised but OK Corral was another favorite. We almost didn't go thinking we could get the same thing at home but I had the Jerk ribs which were great. And again, the view was awesome. Marios to us was OK but we are harsh critics on Italian food. Cricketers Pub offered British pub fare food and we enjoyed the food there. Plus they served Guiness which is huge in my book. Kimonos was perhaps the least impressive because not only could we get that at home but the food to us wasn't that great. For lunch we enjoyed Bayside better than Marios because it was on the beach. The pizza was good but we had a 45 minute wait. My biggest complaint about the food was the desserts weren't all that impressive.

Activities: Everyday they had activities planned throughout the day plus you can take tours around the island. If you can't find something fun to do here make your check payable to me and I will certainly go back!

Staff: If anyone says the staff here is rude they need a 12 step book on how to be nice. Everyone from the gardener to the concierge was overly courteous. One day a gardener stopped what he was doing to tell us good afternoon.

Clarifying Others Complaints: One reviewer complained about the only beer being served is the local brew which is true. They serve Wadadli which to me smells like a heineken and tastes like a lighter version of one. They also have Carib which is like a Corona and serve Guiness at Cricketers. If you need something other than that you are out of luck. The bar in the room had all Antigua liquor but you could get everything from Johnny Walker to Absolut at any of the bars. One person complained about the concierge level not meaning anything which is partially true. The only advantage of concierge is an in room bar which is nice because you don't have to leave your room for a beverage. But beyond that I saw no benefit. The chairs in the pool to me were no big deal. The Caribbean pool was closed and I could get a chair anytime I went to the Med pool. Yes people reserved a spot but I could always get one. Maybe they fixed that problem. While we didn't stay in the Caribbean side I can see how the rooms are much older. But that side has such luch tropical vegetation plus almost every building had its own pool would make me want to try it. And yes there was some construction which was a tad noisy on some parts but if that bothers you believe me the resort is plenty big enough to get away from it.

Overall: I would give it 4 to 4.5 stars overall. The only thing lacking to me is the food. While we enjoyed our meals overall nothing wowed us nor was it gourmet. It was a slight step above cruise food and if it didn't cost so much I wouldn't complain. But spending what we did I would expect a cut of meat higher than a sirloin. (Which is the highest at any restaurant on the resort.) Beyond that, the beach is awesome, the pools are nice, the staff is courteous, the place is spotless and has almost a disney feel, and there are a wide variety of activities planned. And most importantly, it's where my beautiful bride and I were married and spent our weddingmoon!!!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since June 19, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $752 (year-round)
Absolutely Magnificent!

Sandals Grande Antigua Resort & Spa

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5 of 5 stars
lizlong5 1 contribution
Kansas City, MO
Jun 17, 2008 | Trip type: Couples
2/3 found this review helpful

Sandals Grande Antigua was an amazing resort! We had our wedding there during our stay and everything was perfect. EVERYONE who is part of the staff was extremely nice and went out of their way to make sure we were having a great time. We stayed in the Venetian room in the Mediterranean Village and it was beautiful. Everything was very clean and there are plenty of activities to keep you busy. I would recommend going to downtown St Johns one day to shop. I would highly recommend this resort to anyone!

  • Liked — The staff was great
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since June 17, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $752 (year-round)
Great time - shame about the bad reviews!

Sandals Grande Antigua Resort & Spa

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4 of 5 stars
mrspodge 8 contributions
Ashford, Kent, UK
Jun 16, 2008 | Trip type: Couples
4/4 found this review helpful

Having been to Sandals Antigua end of April/start of May and having read so many poor reviews and comments including about over-charging on credit cards for extras, I have waited until now that the credit card statement has arrived before doing our review - thankfully all is as it seems...!

Well, what can we say - what a bunch of moaners the vast majority of Sandals visitors are - especially if that's what people are like on 'holiday' - I hate to think what they are like to live with/work with!

The resort is great - we stayed on the Caribbean side - yes it has seen better days and could do with a face-lift, but hey it was clean (OK the maid sometimes didn't come until 4pm) but it's the Caribbean -- what's the rush?

As for booking the restaurants/people not dressing correctly for the dress code - a slight irritant perhaps but so what if you can't book your favourite restaurant one night - book somewhere else - all the restaurants were great and as a very fussy vegetarian that's saying something - had my husband and I known we could have been so casual though we wouldn't have packed so much and left more space for gifts to take home!

As for the fight for sunloungers by the pool - just go to another pool or the beach!

I have to say we loved it - we avoided the floods of people that just seemed to be on a complaining mission (all you would hear around the pools/bars/restaurants was about who got the best room upgrade!), we just kept ourselves to ourselves, ate too much, drank too much and if I was going to warn anyone of anything - pack really high sun factors - its' hot, hot, hot!!!

The only time we left the resort was to do the zip wire and oh my god what a fantastic/exhilirating and exhausting time we had - def recommend it!

Stop worrying about the negative reviews, chill-out and go - you'll love it! Worth every penny....

  • Liked — gardens
  • Disliked — room
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay May 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since May 14, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $752 (year-round)
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