We just returned from our two week honeymoon at Sandals Grande Antigua, and I have to say that the positives definitely outweighed the negatives, even with the mediocre service. The island is amazing - absolutely gorgeous beaches!!!
As for Sandals, we had mixed feelings... The resort is a combination of very beautiful (Med. Village) and needing a bit of work (the caribbean side), but from a visual standpoint, overall, it was a great place to stay. Upon arrival, we found that they made us feel absolutely special. Our room was fantastic as was the initial service we received, but from an overall service standpoint, it's true what you hear... The service could definitely use some improvement - Very tough getting reservations for dinner where/when you want, BUT on the other hand, if it doesn't matter to you, there's always very good food available - Cricketeer's was yummy, and you don't need reservations, and for lunch, the pizza is soooo delicious!! If you don't want pizza, there's always Barefoot by the Beach, your typical burger type of place (Just be warned: the service was slower and more miserable than most burger places and probably the worst service at the resort besides the Med. Village pool bar - don't expect a smile when placing your order and definitely don't expect to be asked if there's anything else you need 'cuz it won't happen....)
As for the pool situation, the main pool in the Med. Village is huge and very beautiful, but it is very difficult to find a chair there after 7:30AM, BUT again, we found the smaller pool bar on the caribbean side to be absolutely delightful - not as new, but there were always chairs available, and the bar tenders at that bar were fast and friendly... Something that I can't say about the Med. Village pool bar, where you can expect to wait at least 15 minutes before getting your drink, especially if the bar tender is doing something else, such as dishes... They don't stop to wait on you, instead, they make you wait. Again, not so great on service...Oh yeah, and don't expect to find a pool towel when you need one. They can't seem to provide them at the rate at which they are needed. (Hint: As soon as you find some available towels, bring them to your room and save them for the upcoming days. It may not seem fair to everyone else, but apparently people are doing it because there are never enough pool towels!) On a positive note, we found that renting a cabana by the pool is a fantastic experience. It costs extra, but it's well worth it!!
Again, you'll find some people that will provide great service and others who haven't realized that they are in the service industry, and if they do realize it, they don't care much! With that being said... I would definitely go back to the island - it's a great place, BUT I would also do some research on other resorts just to see what is available. If I didn't like what I found, I would definitely stay at Sandals again. The experience, overall, was super enjoyable!! I'm only filling you in on the negatives as a way to set your expectations...
Oh yeah, and the spa was unbelievable!! Amazingly fantastic!! We went twice and both times were very pleased. Also, the tours that are offered through Sandals were amazing. We booked the tour to Barbuda (A can't miss tour!!), the Extreme Circumnav (I can't say enough good things about it!!), and a personlized island tour (Highly recommend it!!), and we loved each one of them!
So, as you can see, although the service left a lot to be desired, we enjoyed our overall stay immensely!!


(2 votes) 

(2 votes) 
(21 votes)



