This will be a review with some mixed feelings. The hotel itself is very nice, and you may have read some previous reviews mentioning the construction that had irritated other guests, however when we were there this was not an issue. They are revamping some older smaller buildings, but we were not inconvenienced by this. The food we had at ALL the restaurants was very good, best of any Sandals we have been to. Most of the people on staff were very friendly, and while checking out and expressing our frustration at a number of things, the manager was as apologetic, and accommodating as humanly possible. The weather was gorgeous and the island is very nice. The Sandals property itself is beautiful. The problems mostly were related to our specific requirements and our expectations based on past experience with Sandals - 1) we were looking for hummingbirds, and booked (through Sandals for a trip advertised by Sandals) a trip to "Bird Island" purported (in the Sandals-provided brochure) to have birds on it. Nope, no birds. From the air, it resembles a bird. 2) We had concierge service, and had expectations from other Sandals properties for what concierge service means. It was not that same, apparently, at Antigua. Instead of facilitating they were another obstacle to planning, procuring and reservations. A simple request for a bottle of rum took 2 days to fulfill. 3) One of the staff, a young girl who probably is lacking in social education, made a comment to my wife that had her in tears for the rest of the day. She had to call both her mom and her best friend to talk her down. 4) Sandals has a history (according to many others with whom I have spoken) of "upgrading" you to a better room, even if it is not to your liking (example: we are not impressed by ocean or beach view, yet they moved us from our preferred garden view to a 'better' ocean front room) We were in this room the first night, then they moved us to the garden room we really wanted the nect day. 5) When we first started staying at Sandals they had an established 'dress code' at the nicer restaurants for dinner. Consider that I don't really like dressing up for dinner, but what they refer to is a nice button up shirt (I have some REALLY nice Hawaiian shirts for this) and dress slacks (and the dress slacks to match the shirts), this is kind of nice. We were actually turned away from the Southwestern style restaurant the first night because of my sleeveless shirt. Then 2 nights later I am in the more upscale Italian place and notice men in shorts, T-shirts and sandals (and hairy toes really do enhance the ambience). I check with the management and find the "dress code" has been pretty much abandoned.
So reading through this, if you have different expectations and no need to see hummingbirds, consider the rating closer to a 4 than a 3.
- Also Known As:
- Sandals Grande Antigua Resort And Spa
- Sandals Grande Antigua Hotel St. John`s
- Sandals Antigua
- Sandals Grande Antigua Hotel
- Sandals Grande Antigua
- Hotel Sandals Grande Antigua
- Sandals Grand Antigua
- Antigua Sandals
- Sandals Grande Antigua Resort & Spa Saint John Parish
- Official Description (provided by the hotel):
- •A European Hotel in the Six-Star, all-suite Mediterranean Village •Exotic Rondoval with private plunge pool and butler service •1,400 square foot Mediterranean villa with private plunge pool and butler service•Houses the East Caribbean's largest pool (1 of 6) •Offers 9 dining options and 8 bars including an English pub •Voted "World's Most Romantic Resort" 14 years in a row ... more less
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