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Sandals Grande Antigua Resort & Spa: Traveler Reviews


Sandals Grande Antigua Resort & Spa
P O BOX 147 | Dickenson Bay, St. John's, Antigua
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Traveler Reviews

73% Recommend
4.0 of 5 stars 1,147 reviews
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Wonderful, effortless, holiday. Wish we were still there.

Sandals Grande Antigua Resort & Spa

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5 of 5 stars
KiwinycLondon_UK 6 contributions
London, UK
Feb 13, 2008 | Trip type: Couples
13/13 found this review helpful

We have recently returned from a week at Sandals Antigua from Jan 30 to Feb 6 2008

We were Sandals virgins and like many of the others I read every review posted immediately prior to and after booking our holiday last May. But we got a great 2-for-1 deal and hoped it wouldn’t be as bad as some Reviews had made out. Staying at a single, all-inclusive Resort for a whole holiday has not ever been our style before but we after having two young children now aged 5 and 1 we just hoped to be able to relax and get lots of sleep and have a rest from being parents for the first time in 5 yrs.

We were delighted to have an absolutely FABULOUS week. We couldn’t fault anything. We booked a Luxury Honeymoon Concierge room in the Caribbean Grove but on arrival were upgraded to a Venetian Suite in the newly opened Mediterranean village. (Just as well, the Anthurium block in the other side of the Resort where we would have been was covered in scaffolding and they were making repairs to the roof) The new half of the Resort is all of very high quality and certainly worth 5-Stars. Yes, Check-In is leisurely – rather than arriving and immediately having to join another line of tired, travel dishevelled people at the Front Desk you are invited to sit down, you’re offered a cold glass of champagne or juice and a chilled facecloth and your Registration Forms are bought to you. I think it’s designed to ease you in to Caribbean speed. It helped us shift into holiday mode immediately.

Accommodation - Our room was dominated by a giant 4 poster bed with crisp white linens with a subtle gold embroidered pineapple motif. The mattress and pillows were extremely comfortable and it being so peaceful we caught up on 5 yrs of sleep as well. There was also the biggest flatscreen plasma TV I have ever seen in a hotel room. The large, roomy bathroom had lovely decorative mosaic tiling, his and hers separate basins with marble surrounds, a large separate shower and a large Jacuzzi spa bath. And my husbands eyes popped out at sight of the full-size bottles of Whiskey, Gin, Vodka, Rum, wine etc. stocked atop the minibar. I don’t drink so was happy with the constant supply of bottled water and juices that were topped up daily. The Sony Clock-Radio also had a built-in CD player.

The new Mediterranean Village side of the Resort is very impressive – the scale and decorative splendor reminded me of the hotels in Las Vegas. The pool is vast and being aware that of complaints about the shortage of towels were pleased to note the arrival and distribution of at least 150 more on one of the days we were present. (The trolley contained 6 boxes of 25 each) We also noticed the arrival of a large number of new sun beds, although we never had a problem finding any to lie on in either side of the Resort. (Note: the blue/green plastic ones are far more comfortable than the wrought iron ones anyway) We couldn’t quite understand the obsession with towels though… the more there were, the more people seemed to need to have to lie on, we saw some draped with 3-4 towels each bereft of any actual owners.

We agree that there is a different vibe in the older Caribbean Grove of the Resort – the scale is smaller and more intimate and more secluded. Only the most expensive accommodation on this side of the resort has a view of the ocean, the rest of them have views of the lush gardens, whereas all the rooms in the Med Village have ocean views. We hung out on the Caribbean side more and preferred the shade of the palm trees along the sandy bits in front of the Rondovals, with sound of the waves and closer access to toilets and to the Bar and Afternoon tea served over there. It was nice to go back to our plush shiny new room but we wouldn’t have felt hard done by if we’d stayed in the older area either. The grounds of both sides are lovely and although they’re very different it offers something for all tastes. We did feel that the piped music that was in all the public areas on the Mediterranean side became a bit intrusive after a while – it was loud at times, and seemed to follow you everywhere, except, thankfully, over to the Caribbean Village. We were grateful not to have accommodation in any of the row of Villas near the bandstand as you would not be able to enjoy any peace and quiet with your private plunge pool & hot tub.

Restaurants – we weren’t expecting Michelin starred cuisine but it wasn’t as bad as some people have made out either. Most of the food is shipped out from the US (including that famous orange cheese) and it was fine but nothing spectacular. You can tell that compromises have been made to serve large volumes of people quickly and everything is fairly middle-of-the-road by necessity. We couldn’t fault the service in any of the Restaurants. The Pizza’s that are made to order next to Mario’s are slow to be delivered though – go BEFORE you get hungry! Our room came with Concierge Service but we never used it. How hard is to shift your [--] over to the Restaurant Reservations desk in St Marks Sq in the middle of the Resort after breakfast and do it yourself?! It was about the only exercise we got.

We stuck to the buffet at Mario’s for Breakfast – I enjoyed the omelettes made to order most mornings. We returned to the Lunch Buffet at Bayside most days (the Johnny Cakes – if they have them – were delicious) and tried a different Restaurant every evening. I thought lunch at Barefoot on the Beach was probably the most mediocre actually and didn’t try there in the evening. I enjoyed my steak at the OK Corral, and do try the Tempura Sushi at the Sushi Bar (no reservations required) and Eleanor’s for their take on more traditional Caribbean food. Although we only stayed a week we were more than happy with the variety and quality of food and size of portions and of the high standard or cleanliness and hygiene everywhere.

Staff – we had no bad experiences, everybody was generally friendly and eager to assist. Rooms are cleaned and beds turned down and any towels you’ve used during the day replaced twice a day. We were never bothered when we didn’t want to be. I had a pedicure at the Spa which was fine and has lasted well.

Tours & Excusions – we dragged ourselves out of the Resort one afternoon to visit St Johns. We were astounded by the size of the Cruise ships berthed at Hermitage quay and grateful that we weren’t staying on one. It was a fairly typical bustling Caribbean town, with ramshackle character.

We would LOVE to go back, there was nothing that disappointed us about this holiday. We think late Jan/Feb is a good time of the year to go, the temperatures day and night were perfect and there were very few mosquitos about. Hopefully it won’t be another 5 yrs before we manage it.

  • Liked — Offered something for everyone
  • Disliked — Nothing - it delivered everything we thought it should
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $752 (year-round)
Very Nearly Paradise

Sandals Grande Antigua Resort & Spa

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5 of 5 stars
Gad-About-Gaynor 3 contributions
Bedfordshire
Feb 12, 2008 | Trip type: Couples
3/3 found this review helpful

We have just returned from the Grande Antigua. On arrival we were at first aprehensive that we had been upgraded as we chose our room for location within the resort as I do have limited mobility. I needn't have worried, we were given a room on the Med side and it was just beautiful. As the restaurants are split between the two villages there really wasn't a problem and the walk between the two is only a very pleasant 3 minutes. I cannot praise the resort enough, ok, there are still a few teething problems, i.e. shortage of staff and also during our first week a fight most mornings to get beds around the new pool. However, this was resolved the second week when another 200 beds were delivered. My husband and I experience fine dining on a regular basis and I honestly can not fault the food in any of the restaurants we ate in (OK Corral, Marios, Bayside,English Pub, Barefoot, Eleanors & Pizza Parlour). On two nights due to ill health (Chest infections we brought with us) we were allowed room service and that was faultless also. One criticism and that is the Pizza menu could be a little more extensive.

The pool on the Med side is stunning, you even have Rudy delivering drinks within the pool, a great idea. Gavin is brilliant in the poolbar and Jerry running the Cabanas with Tashoya and Ainslie do a fine job. Hello to Stacey in the Pizza restaurant also.

Theresanne in the Signature Guests dept. was brilliant. We had a family bereavment during our stay and were very touched when she arrived with flowers to the room.

One point which did annoy us was the lady (I assume from Sandals) who met us at the airport. I have never wanted to slap someone so quickly after meeting them before. We were asked our names and then with no other conversation she just clicked her fingers at us and hustled us into a minibus. When you consider this is likely to be the first person you speak to on arrival on the Isalnd, and certainly Sandals, it really is not the best introduction.

To conclude: the resort is fantastic, the staff very friendly, food excellent, gardens and grounds beautiful. This was our 4th Sandals, now our favourite (already booked our return).
Finally we found the evening entertainment the best of the 4 Sandals we have been too.

  • Liked — Everything
  • Disliked — Chech-in
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since December 10, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $752 (year-round)
Not Bad, but Not Great Either

Sandals Grande Antigua Resort & Spa

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2 of 5 stars
boxboss 1 contribution
Ontario
Feb 11, 2008 | Trip type: Couples
1/2 found this review helpful

Just returned yesterday from a week at Sandals. We were upgraded to a beachfront room with concierge service. The room was pleasant, but the bathroom was very dated, but as my husband said - everything works so who cares if it's dated.

Our biggest complaint was the food. This was our 3rd stay at this resort and I think the food has gone way downhill. Everything was bland, tasted the same and I don't think they have ever heard of herbs and spices. The salad dressings in particular were terrible.

Sandals really play up the Concierge Service but our Concierge never got back to us with dinner confirmations and also failed to make one reservation that we requested.

My other complaint - and it may seem petty to some - was my inability to get any Diet Coke. I am not a liquor drinker, nor do I drink tea or coffee, but I HAVE to have my Diet Coke. There was Diet Coke in the room bar on our arrival, but while everything else was replenished the next day, the Diet Coke wasn't. When checking with the concierge, I was told they changed suppliers and they didn't have any but were expecting it the next day.

That same night, I saw a bartender carry four cases of Diet Coke into the bar. So, back to the Conscierge office I went and asked again and was given the same story. They told me if it hadn't arrived by the next day they would go into town and buy me some. Why they would lie is beyond me, but lie they did. Two days later I got my Diet Coke.

Some staff really are trying, but they still have a long way to go to make this resort welcoming and worth the money they charge.

I. Puzinas
Burlington, Ontario

  • Liked — Location to the beach
  • Disliked — Noisy air conditioning unit
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since July 17, 2005
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $752 (year-round)
Great Sandals !

Sandals Grande Antigua Resort & Spa

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4 of 5 stars
djkrown 5 contributions
Timmins,Ontario
Feb 11, 2008 | Trip type: Couples
6/6 found this review helpful

Was there feb 2-9,2008...and after reading some negative reviews was a bit concerned but must say was totally surprised.
We stayed on the meditarrean side and "wow" says it all. The rooms were huge and just beautiful, checkin was done very professionally, we found it to be classy and we travel alot in the caribbeans. The service was never slow for us, for our taste the food was very good, Ok corral was great ,Kimonos was a great show and good food thanks to George the cook, Mario's was also good, bayside on the caribbean side was great as well.
Night bands were always good, we are not the party type people so we loved the atmosphere of outside bands . The grounds are just gorgeous, the staff was always nice, always saying hello, good morning etc...
The pool was exceptional, Rudy serving champagne in the water, super nice great, the chair situation needs some improvement , too many people reserving and not showing up for most of the day and the fact that most people staying on the caribbean side come to this pool makes it hard to accomodate all of them.
The beach is great, many water toys, vendors are not rude on th beach.
Some improvements to be made would have to be , add an intenet cafe on the med village side and a car rental on med village as well. there is on the carib. side but not big enough to accomodate both sides.
All an all , it was a great place to stay at !

  • Liked — couples only, great location and beautiful view
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 05, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene
  • I do not recommend this hotel for People with disabilities
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $752 (year-round)
ignore the reviews....we loved it

Sandals Grande Antigua Resort & Spa

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4 of 5 stars
cydcaminada 3 contributions
channel islands
Feb 11, 2008 | Trip type: Couples
4/4 found this review helpful

we were a bit nervous to book the sandals due to the negative reviews...and also we were nervous about the crowd and food at an all inclusive. never mind all that, we loved the sandals. we stayed in the old part, had one of the cheaper rooms, but it was a great, clean and comfortable room. lots of premium booze in the room, great room service and a 30 second walk to the beach. we ate there all three meals and still didnt go to all of the resteraunts. food was great. service was great. we did snorkling or sailing on the hobby cat every day. no waiting. two tiny complaints....the ladder was broken on the snorkling boat so it was hard to drag our wet bodies out of the water, and i left my husbands cell phone in the room and it was stolen (my fault, tho)....all in all it was a great experience.s...

  • Liked — the beach and the services
  • Disliked — business services
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay January 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since October 22, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $752 (year-round)
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