My fiancee' and I booked our trip to Antigua in July of 2007. With airfaire and 6 nights accomodations our bill was around $8,000.00. The vacation we ended up with I wouldnt give you $2,000.00 for. We we originally scheduled to fly from Texas to Antigua on Friday morning. For no appearant reason American Airlines cancelled our 9:00 a.m. Friday flight at 10:00 p.m. Thursday night. After additional flight delays we finally arrived in Antigua Sunday morning at 2:30 a.m. We were dropped off by our so called taxi driver at the concierge desk where no one was there to check us in. Finally we found some help cleaning up one of the ballrooms and they called someome to help us. It is then we discovered that our room had been given away. After several calls to someone the clerk finally said he would put us in a room for the night then more than likely we would be moved the next day. The room we were put in was definately not what we expected or paid for. A 5 star room it wasnt! The airconditioning wasnt working properly and the door knob was very loose. I dont know of any nice hotel in this day and age that still has a key to unlock the door and not a card. At this point we were exhausted and took the room in hopes we would be moved the next day. After many arguements and being passed from person to person we were finally told they were booked and there were no other rooms available. Finally at 3:00 pm on Sunday we finally gave up and quit fighting. We were going to try to make the best of our situaiton since we had already lost 1 1/2 days of our vacation. During the remainder of our stay we continued having trouble with our airconditioning and door knob. Also during this time, one of the the spindles broke off the poster bead and the under framing of the bed broke. I've personally had better rooms at a $79.00 a night La Quinta. Our $800 a night room overlooked the pool area which was littered with trash and towels. We assumed it would be cleaned up in the mornings but it wasnt.

The majority of the staff was very indifferent and the rest were disagreeable and surley. The acted as if they were going out of there way to make a drink or help in any way.

The food was mediocre at best and that's if you actually got into a restaurant to eat. It all seemed very disorganized. The brochere we received upon check in was outdated and had the wrong schedule for when the restaraunts were opened or closed. There was a reservation number to call for reservations but we were never able to get through.

When we received our bill the morning before check out there were $250 worth of long distance calls that were charged to our room which we didnt make. We went to the concierge's office that evening to straighten it out and were told that it would have to be taken care of by a manager the next morning. We were also told to have our luggage in front of our door by 5:00 a.m. for someone to pick up to take to the front desk. Upon leaving our room at 5:20 our luggage was still outside the door.

I would not recommend this resort if you are expecting a 5 star hotel. You will be very dissapointed.

You will not be disappointed if you have chosen this sandals location for a honeymoon or just a romantic getaway. From the moment you arrive to the minute you leave you are treated like royalty. We decided to go all out for our Honeymoon and get the butler service at the hotel - WOW! There is nothing they won't do for you. But we did learn along the way though what we should expect from them it isn't exactly clear . All the food was great.. not one complaint except that my clothes that I brought didn't fit by the end of the week. The service was outstanding. Be prepared to eat, drink and spend a wonderful time in the tropics!

My husband and I just came back for the most amazing vacation at Sandals Antigua. We both loved it and actually booked our trip for this christmas. We stayed in the new section of the hotel and it is TOP CLASS! The rooms are much nicer than I ever imagined an all inclusive would have! Flat scree tv, ocean view and also a view of the pool which is enormous! Besides the physical structure of the hotel being out of this world, the service was spectacular. I do not believe we waited more than 2 minutes for a staff member to serve a drink and if it took longer, we would at least get a soon come! They were all very pleasant.

I must admit, I was not overly impressed with the food. Not 5 but I would give them 4 stars. Out of all the AI we have been to, their food was far superior.

We were both very skeptical because of all the reviews but we are glad we went with our instinct as well as what we heard from a few of our friends.

Cannot wait until christmas!

Jaime

My wife and I had planned the honeymoon of a lifetime only to still be fighting with such incompitent people. from the first second we arrived there was nothing done right and many safety concerns. Too date we have written a seven page letter and received only a "sorry" and we hope your next stay will be better, but we will NEVER EVER travel with Sandals again. I will gladly provide a copy of this letter to anyone interested in seeing.
Examples of this trip were, wrong rooms, upgrade charges for nothing and then having to fight until last week for credit card refunds that they kept omitting. the food is great if you enjoy little to no selection. the scuba shop was so poorly ran that they actually lost two divers the week before ( google it for fun) luckily they found them several hours later.
The rooms were cleaned about every second day and concierge service was non-existen.
What i have to say is that the local staff was rude and lazy, the manager took 3 days to return our calls. The gym was non-existent.
Only good thing was the colours and ground appearance and the spa was actually quite nice.

if we can say anything it is DO NOT GIVE SANDALS ONE CENT OF YOUR HARD ENARNED MONEY.