Dear TripAdvisor
Re: Halcyon Cove, Antigua
I recently spent a week at the Halcyon Cove hotel in Antigua. I was pretty disappointed with the experience from start to finish. The rooms were clean and offered a very high powered air conditioner, coffee and tea, a fridge, safe and television. The air conditioner, in fact, was able to keep the room at a colder temperature than the fridge was able to get down to. The door to our room was often left open by the cleaning staff as apparently, there was only one key to the room in the whole hotel. This likely explains why the door to the room looked as if it has been kicked in a minimum of 5 times throughout its life.
I should note however, that the resort is safe. And only once did the safe malfunction locking in our passports and wallets in it for half a day.
The lobby bar was under construction at the time we were there. This is reasonable, as upgrades to hotels have to take place at one point or another. The fact that the hotel staff knew about the renovations taking place and still put me in a room directly across from the 8 a.m. jackhammering was a little bit of an oversight. I was never really in a rush to go to breakfast either. Nor Lunch, nor dinner. Actually, there is a restaurant on the pier that is quite good, but the all inclusive package only includes 2 dinners there per week. Otherwise, you are left with limited options, and eating in the dining hall was potentially the most depressing part about the entire vacation.
My travel companion and I made a point of spending a maximum of 7 minutes in the dining hall at each sitting. Often, we'd have finished eating by the time our drinks arrived. This is how unpleasant the dining hall is. On one particular day, after lunch, we went to the coffee service area in the dining hall and were told that "There is no coffee today". Upon further enquiry, we were informed that the "Manager was having a meeting, and needed the only two coffee pots in the hotel for coffee service in his staff meeting". This did not surprise us.
The beach area was quite pleasant. Lovely white sand beaches, beach bar and the smallest swimming pool i have ever seen. The towel service is standard for any resort (that is, one towel at a time, per guest). I got a towel on the first day, and never saw a person manning the towel booth again for the entirety of my stay from that point onward. I assume you could have gone to reception and asked for a towel, but I preferred instead to stick with the same towel and add "towel service" to my list of reasons why no one should ever go to this hotel.
The showers did work. It should be noted that if you want to have a shower at a temperature that is neither arctic cold, nor depths of scalding hot, make sure you shower before your roommate. One of you will get burnt or freeze. The water pressure was 'disappointing'. Apparently, this is a problem that the hotel is trying to remedy. Other things they should try to remedy:
Falling Garbage:
When walking back from lunch, we were nearly hit by a bag of falling garbage being thrown to the ground level by one of the cleaners. We weren't hit, but the point is, at this hotel, the cleaners toss garbage bags from floor 2 down to the ground level to be collected at a later time. It rains garbage at this hotel.
In-Room Cleaning:
We came back to the room one day to find that they had changed the linen and towels, except, only 1 towel was left for the both of us to use (there were no handtowels, bath mat, either). We called down to reception and requested more towels and they replied with "We have no more towels". So I air dried. That was fun, especially cause the room temperature from our over powering a/c was a brisk 18 degrees C.
One brightspot of this hotel was the snackbar chef. He was great.