we stayed here on our honeymoon and really wish we hadnt. the room was dirty with peeling wall paper, no hot water and the dirtiest bed i have ever slept in. the hotel staff were very rude, they didnt seem to care at all. we had one meal here and it was disgusting, thank god we didnt go all inclusive. the beach on dickenson bay is ok but i have seen a lot better. the only saving grace was that we hired a car so could see the rest of the island and sample the local restaurants (all very high quality but expensive). antigua is ok but nowhere near as nice as i expected, thailand, pacific islands and maldives are all in a different league. we stayed in pure luxury at kuramathi in maldives for same price. my advice, do not stay here and believe these reviews. you can really get better elsewhere.

This was the worst hotel experiance i have ever had.
The reception staff were very very rude and constantly ignored all my requests. After changing rooms because the first room was very dark with lights and safe not working, I was put in a room with curtains hanging off the rail bathroom taps not fixed, very tired decor and very loud and poor air-conditioning. The next morning I tried to open the pattio doors the wouldn't open so I mentioned this to reception and nothink was done about it. One day I didn't get any fresh towels so rang reception at 1pm and waited for 2hours before ringing again. The maid brought up what look like used towels and when i asked her if they were clean she said yes. Atfer getting out of the shower pick up the towel she had given me and found they had poo marks on them. rang down to reception and informed them but they were uninterested and didn't even say sorry, just that they would send some other towels up. I went out for the evening and stopped at reception on my way to ask for my clean towels to be sent up to my room and was told they would be there asap, when i returned to my room at 11.30pm the towels were still where i had left them, so i took them down to reception myself and said to the guy behind the desk would he be happy with waiting this long and want to use some esle's dirty towels, to which he replied he would sent them straight up to me, all in all it took over 8 hrs to get the clean towels.
The evening entertainment was ok but always outside as none of the other bars was open through out my stay and the staff was rude and kept you waiting even when ther was no one esle at the bar. This could be a very nice hotel as the location was great, the meals were good and resturant staff very helpful, but it is in need of a total refit and reception staff sent on a customer relations course.
we were a party of 11 adults and i dont think any of us had a hot shower every day it was very hit and miss as to whether you would get hot water, so as for the management saying in earlier reviews the boiler problem had been fix ed, it clearly has not.
Very very disapionted with this complex and would have welcomed managements comments at the time i was there and not after i have posted this review.

This is by far the worst hotel I have ever stayed at on a so called “exotic holiday”. I have never in my life experience an establishment that is so uninterested in your custom. The staff are rude, unhelpful and ignorant. The slightest request and they treat like you are asking them to give a kidney!

We booked our trip through Virgin holidays and paid for room only, this proved to be a good decision as the food at the hotel was very poor indeed on the 2 occasions we had to eat there. We ate out every night and found that other hotels and restaurants in the area were of a very high standard with good wine and a friendly atmosphere.

Our hotel room was adequate in size and layout but lacked the usual standards of cleanliness we have come to expect. Our bed linen was changed only twice during our entire stay and the bathroom looked liked it had not been cleaned for the last 3 years…. There was about a 1/2cm of dust and dirt on top of the tiles and there were holes in the outside wall allowing for insects to come in.

The beach front was dirty and ill cared for and the Pier restaurant was hardly ever open and looked like it could do with a paint job!

The was lots of building work going on with open wholes in the ground and skips lying around. Then there is the constant pestering by local people trying to sell you things when you are sat enjoying a drink.

We observed that the hotel is pushing itself hard as a wedding venue. Please please please do not get married here. This resort was meant to be the base for our honeymoon and we could only stand to return in the evenings to sleep.

We recently stayed at this hotel on the all inclusive plan.

Accommodation-
The rooms are currently being refurbished so our had a very modern bathroom and the rest of the room was quite dated and in need of a good makeover. Overall we were very happy with the room as it was very clean, air conditioned, had a fridge, hairdrier and cable tv.

Food-
Wari Pier has amazing food and you can eat there two times a week on the all inclusive plan.
Arawak Terrace has a good selection of food and although the theme each evening changes there is always meats in sauces, fish in sauces, rice salads plus a chef's special each day.

Entertainment-
This area is really lacking and we heard that the manager had cancelled the entertainment budget. Over our two weeks we saw a steel band, piano player, fire eater/limbo dancer and that was it. The rest of the evenings were just CDs if we were lucky. Fenton (in charge of entertainment) does the best he can and he is excellent with children.

Staff-
Some staff (reception in particular) seem to think that they are a bit too important to talk to you and even if you are in the middle of talking to them will answer the phone. The maids sometimes don't clean the rooms until very late in the afternoon (6pm was the latest and two days they didn't come at all until we went to reception to notify them).

Shops-
Shops on site were only open 7am-3pm which was a bit annoying if you wanted a snack in the evening before dinner or after a couple of drinks.

Another plus point is that they spray the resort so you end up with hardly any mosquitoes flying about.

Overall we really enjoyed our holiday and would recommend this resort if you like to go somewhere that's got a gorgeous beach, is very clean, fairly quiet but friendly, aren't fussy about food and aren't looking for 5 star! It may also be good to note that we met a few people who were on repeat visits so don't believe all the negative press this place gets!