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“The Dream Island Resort!” 5 of 5 stars
Review of Rosewood Jumby Bay

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Rosewood Jumby Bay
5.0 of 5 Resort (All-Inclusive)   |   Jumby Bay Island | P.O. Box 243, St. John's, Antigua   |  
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Ranked #2 of 20 hotels in St. John's
London
Top Contributor
59 reviews 59 reviews
44 hotel reviews
Reviews in 35 cities Reviews in 35 cities
58 helpful votes 58 helpful votes
“The Dream Island Resort!”
5 of 5 stars Reviewed July 9, 2013

From the second you step through customs to the sad moment you leave the island - everything is pure perfection. Smiling staff at every corner there to look after your every need. I was truly astounded by how genuinely happy all the staff were. The rooms are perfectly appointed and everything has been thought of. Genny who runs the beach bar is a legend!!! Life is that much better after having been to Jumby Bay.

Room Tip: The Rosewood Pool Villa is a must, just a few meters from the beach and your own private pool!!!!!!
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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374 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
St. Thomas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 9, 2013

My new husband and I spent the first 5 nights of our honeymoon at Jumby Bay, and it was everything we wanted it to be. The service was excellent - very friendly, accommodating and eager to please. You could tell that they tried to do everything to make sure we were comfortable, and they moved quickly to correct things if this wasn't the case. The food did not disappoint, especially the breakfast buffet and dinner at the Estate House. We had no complaints at all with regards to the food. In addition, you can't beat the setting of this resort. A private island with lots of paths to ride your bike or go for a jog, as you either admire the ocean view or the beautiful grounds (reminiscent of Caneel Bay in St. John, USVI). The beach was the perfect balance of peace and quiet with some action. We had a great time wind surfing, paddle boarding, water skiing, kayaking and taking out the hobie cat. My husband and I both got a massage at their spa, and mine was so relaxing that I could hardly function for the rest of the day! It was amazing! Our room (#12) was comfortable, clean and quite lovely. It had a nice patio with chase loungers, a table, glider chairs and a plunge pool. The room itself had high ceilings, a separate bathroom and shower, dual sinks, an area with a make-up mirror and a flat screen TV. It also had a nice view of the property and a small view of the beach. The hotel was nice enough to have a bottle of Champagne on ice and a cake with 2 hearts coming together for us upon our arrival. A great touch for honeymooners, or any celebratory occasion! While there were some misses that did not put this resort on the same level as a Four Seasons, Jumby Bay is tough to beat. We loved it there and would highly recommend it as a relaxing getaway.

Stayed June 2013, traveled as a couple
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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed June 21, 2013

Third visit to Jumby, every bit as excellent as the first time and it just keeps getting a little bit better as they strive to be the best.

You can't want for anything more from a hotel and their staff. From the very moment you arrive on the mainland in Antigua you won't see your luggage until the room as you relax as they whisk you away to a waiting private boat to the island, management welcome and your in the best possible hands. Staff know your name, food is excellent on the menu and always willing to create you something special should you want, rooms gorgeous and everything so impeccably clean.

Be there on a Sunday night for the beach bbq - aka White Night - great fun!

Other reviews have covered the great stuff you have to look forward to here - enjoy!

Room Tip: Beachside courtyard suites are amazing (37-44?), very private and quiet onto the sea
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed June 18, 2013 via mobile

We left another resort in Antigua after 1.5 days and checked in at Jumby Bay! Fabulous! From the minute we arrived they have gone out of their way to make our vacation special. Everyone knows your name and greets you. I don't even have to order a drink on the beach, they just bring me one. Cooler full of cold bottle water next to each chair at the beach. The water is replenished as you need. As the sun moves they come and turn your chair.

The food is great. If you want something that is not on the menu just ask and they will make it or you.

We will return to Jumby Bay!

Stayed June 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
2 reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 17, 2013

My family & I (4 total) just checked in today (Monday) & all is Super/Great!

We flew into Antigua on Saturday, & originally had started our Vacation at a different resort, but moved over to Jumby Bay this morning. What a great decision!

From the moment the ferry picks you up at the receiving dock, all has been absolutely Fabulous! Every single representative that we have come across has been a true pleasure to be with.

The two gentleman on the boat - Great!
Melinda greeted us as we arrived - she is so pleasant & welcoming!
Kewami (sp-?) checked us in & showed us around - she was so helpful, cheerful, & nice!
The crew at the beach (Genni, Amani, Kev, Franka, etc) - Just Wonderful!
The Staff at the restaurant that we went to for lunch - absolutely wonderful!
The accommodations - Beautiful!

We take approx 4 vacations per year, & Jumby Bay fits perfect with what we believe a vacation is all about:
- Great Service!
- Nice, pleasant, professional Staff!
- Beautiful Accomadations!
- Delicious Food!
- Top Shelf Alcohol!
... I could go & on, but I need to get ready for Dinner

To the entire Jumby Bay personnel: - Thank-You for making us like we are on a special vacation - which we are! ... You guys are Super!

Thumbs-Up!
& Great Job!
J.P. Davis

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed June 16, 2013

I just returned from 5 nights at Jumby Bay in June of 2013. Overall, I had a wonderful experience. It starts when you arrive- you are immediately greeted by someone at the airport so that you don't have to worry about dealing with transport. You and your luggage are taken to a waiting car and immediately driven to a private dock. Everything is taken care of and you don't have to do anything for yourself from that point forward. The greeting you receive on the island is very warm, and you don't have to deal with any kind of complicated check in process.

We stayed in a ocean view villa, which was wonderful. Huge bathroom, tons of space. My one complaint would be that the air circulation in the bathroom is pretty bad, especially in the room where the toilet is. But beyond that, the rooms are perfection. We were situated immediately next to the pool, which was quite convenient. We were informed that the resort was at 75% capacity, but it honestly seemed empty- in a good way. We divided our days between the pool and beach. Service at the pool could use some improvement, but overall, everything we asked for was taken care of promptly. The food at the pool is also excellent.

Overall, the food was decent, though certainly not what you would expect in a five star restaurant. That's fine, because to me this outweighs having to pay for every meal, but this is not fine dining. But its certainly the best all inclusive food I've ever had. It's also nice that the alcohol is all top shelf, which is certainly an improvement over most all inclusive resorts.

Other items:

- the bikes- thought this was a little cutesy when we were booking, but turns out the bikes are actually a lot of fun and a great way to get around

- snorkel trip- nice that this is included, but it is on kind of a crappy boat and the snorkel site isn't that great. Still nice to get out in the ocean though.

- Spa- not exactly what I'd expect (not a spa building, just a series of treatment rooms), but my treatment was excellent.

- I have a gluten allergy, and when I arrived at the island the manager made sure to let me know that he was aware (I emailed before I arrived), and I was provided with a gluten free menu and gluten free bread at any meal.

Room Tip: Villa #37 is right next to the pool- and no noise issues.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 9, 2013

Jumby Bay exceeded my expectations across the board. Everything about our stay was exemplary and memorable. I don’t even know where to begin or end, but some major highlights were: the consistently warm and personalized greetings from the staff from the moment we arrived on the island; the superb facilities – clean, spacious and luxurious; the always fresh and well-prepared food; and the extremely high level of service delivered – whether it was in your guest room, at the restaurant or lounging at the beach.

Check-in:
Smoothest and most accommodating check-in process I’ve ever experienced. As we disembarked from the resort ferry, about 10 staff members were lined up at the dock, ready to greet us by name, hand us cool wet cloths, serve us a delicious rum punch and then seat us on a comfortable sofa in the open-air lobby so that we could relax during the check-in process. The entire experience was fast and painless, and the Resort Director (Trevor) even stopped by to welcome us (he then continued to greet us by name several times during our stay). Then they whisked us away in a golf-cart to our upgraded suite, where our luggage was already waiting for us.

Guest Room:
Our guest room (a Pool Suite) was one of the nicest rooms we’ve ever stayed in. The suite was spacious and so well laid-out in term of furnishings and amenities. I would describe the style as modern Balinese, and the unit was incredibly clean, welcoming and very ‘Zen’. There were some great special touches such as: a large open walk-in closet; an expansive bathroom with lots of natural light as well as a deep claw foot tub and large indoor and outdoor showers; and a huge flat-screen TV that even had room temperature controls on the screen.

Food:
Extremely good, even by our high New York City dining standards. We were particularly surprised given we usually don't expect food to be a highlight when it comes to all-inclusive resorts. But Jumby Bay's dining did not disappoint. Don't miss the fried wasabi shrimp appetizer, lobster & avocado salad or the fish tacos at the Pool Grille -- they are all addictively delicious!!!

Overall Service:
The level of service was amazing, and sometimes unbelievably so. This was true across all of our interactions throughout our visit. But I’ll cite some of our most memorable examples...All staff (and I mean ALL) not only greeted you by name and with a smile, but they also seemed to know exactly what day you were on within your stay, and would customize their greeting accordingly -- i.e., "So how was your first night at Jumby Bay?" or "I see you're leaving tomorrow. Is there anything else we can do to make your last day great?" Also, whenever my husband left his sunglasses out on the desk, we would return to our room (after breakfast, etc.) to find eyeglass cleaner & cloth left alongside them. On the main beach, which I estimate was about a mile long, guests were seated only about 1 in every 5 beach huts (as we went during an off-peak time). However, this did not at all stop the beach staff from proactively making their way down the entire beach (by foot) about once/hour to serve us everything from fresh fruit smoothies, to crab & conch fritters, to mini-pizzas, to frappucinos – and all with a smile. Finally, for turn-down service, housekeeping would lay out cloth floor mats and gender-matched slippers alongside the bed, as well as a bottle of water, a mini-flashlight and a homemade treat (encased in a lovely glass serving dish) on the bedside tables.

Overall, an amazing resort and an unforgettable experience. A new bar has been set. We will definitely be back!

Room Tip: Highly recommend the Pool Suites. Absolutely gorgeous and spacious rooms. Also great location -- n...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Rosewood Jumby Bay

Address: Jumby Bay Island | P.O. Box 243, St. John's, Antigua
Phone Number:
Location: Caribbean > Antigua and Barbuda > Antigua > Saint John Parish > St. John's
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in St. John's
#2 Luxury Hotel in St. John's
#2 Family Hotel in St. John's
#2 Top resorts Hotel in St. John's
#2 Romantic Hotel in St. John's
#3 Business Hotel in St. John's
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Rosewood Jumby Bay 5*
Official Description (provided by the hotel):
A 300-acre private island located just two miles off the coast of Antigua, Rosewood Jumby Bay casts a spell of serene enchantment. A naturalist's haven that plays host to a variety of wildlife a midst the tropical foliage and pristine, white sand beaches, this all-inclusive hideaway is recognized world-wide as a private island resort paradise. With 40 luxurious resort rooms and suites, and a host of privately owned residences, Rosewood Jumby Bay's exemplary hospitality is something that has long been lauded by the Caribbean's most discerning travelers. ... more   less 
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Also Known As:
Jumby Bay, a Rosewood Hotel St. John`s
Jumby Bay Antigua
Rosewood Jumby Bay Antigua/Saint John Parish

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