We stayed at this hotel 8 years ago (then called Mango Bay) and returned seeking the relaxed atmosphere and good food that made our first stay so enjoyable, although we had found the hotel a little tatty around the edges. Since then the hotel's name and management have changed and - apart from a small 'spa' in a shed (where you can have an inexpert massage for higher than London prices) - there appears to have been no investment or maintenance.
Staff attitudes varied from cheerful and warm (the room cleaner and O'Connor the waiter) to polite but listless (most waiting/bar staff) to uninterested verging on surly (some bar staff and office staff). The manager was nowhere in evidence - either physically, or in terms of his actually managing his staff or premises.
In descending order of quantity, not counting the crickets and geckos, you will find at this hotel the following: mosquitos, rats, staff and fellow guests and I will say a few words on each. The mosquitos are a problem in the evening - cover skin, use repellent and use insect spray in your room before you go for dinner. We spotted rats on the first night in the bar and restaurant area and reported them next day when our rep visited. She called the receptionist and assistant manager, who feigning shock and surprise gave assurances that this had never happened before, would never happen again, and that the pest control people would be called immediately. Needless to say, we spotted rats most nights, no pest control action was taken, and I note a previous reviewer also reported rats. This was particularly unsettling for my wife, who hates rats, and I was worried about the health implications as the dining area was open with breakfast tables laid in readiness all night.
The staff, I have mentioned above - they badly need guidance and supervision. Our fellow guests, though few, were pleasant, interesting and friendly.
The beach is not kept tidy - seaweed accumulates, and long-disused, broken chairs and water sports equipment are untidily piled up next to the loungers as though arranged by the last hurricane to pass through. Our first room looked down onto a junkyard of old water tanks, pipes, and broken furniture dumped behind the kitchen - rubbish the assistant manager promise was to be removed imminently, but remained in situ (so we changed rooms).
It is difficult to believe that the owners of this hotel are remotely serious about making it work in its present form; occupancy is rock bottom and as a business it is in its death throes.
All that said, there are some plus points. It is quiet and you can relax undisturbed, often as the only occupants of the beach. The lagoon is great for swimming (watch out for the stingrays though) . And some of the rooms are great - we changed to 203 a lovely corner room with a great sea view. The food is most acceptable and served at your table (rather than buffet style).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa